### Advanced Features on CodePath Teaching Assistant Tools ###### *main page: https://hackmd.io/UmOSnz6HR4CYpxinz0VT_w?view* # Tips & Tricks - **#1)** To easily navigate to the **Dashboard**, tap the bot's profile pic from anywhere, and tap _Go to App_... - > ![](https://x.tejen.net/6nb) - **#2)** To have the Bot send messages into the thread automatically, such as to request more details/screenshots, open the context-menu within the thread, and click _**Send canned message...**_... - > ![](https://x.tejen.net/grh) - **#3)** Support Tickets are automatically Pinned to the Support channel by the bot, and automatically Un-Pinned once marked Resolved by a Moderator. So, ***to quickly see a list of all un-resolved and actionable tickets, check the list of Pinned items in the `tech-support-XYZ` channel anytime.*** - **#4)** When new activity is detected in any unresolved tickets you've claimed, such as a student replying to your answer in a thread, the ticket will appear in your Dashboard. This notification will disappear as soon as more activity from you is detected on the ticket, and/or if the ticket is marked Resolved. So, ***to quickly see a list of your un-resolved and actionable tickets, check the list of Intelligent Notifications in your Dashboard anytime.*** - > ![](https://x.tejen.net/6cy) - **#5)** (TAs) After answering a question, continue to converse with the student until the student's initial question/issue/concern is resolved. Encourage students to hang in there, persistence and perserverance go a long way in CodePath bootcamps! 👏 💪 🚀 😎 - [See how Moderators tend to approach Bonus Bounties...](https://i.imgur.com/A7OMzWB.png) - **#6)** (TAs) In your downtime, feel free to join in on other TAs' threads as well, to help each other! 🤝 Moderators will notice and will award Bonus Bounties to all TAs involved in a Support Ticket. - **#7)** (TAs) If you decide it's easier to resolve any issue via a screensharing call, feel free to use Slack Video Calling, or a free Zoom account for Remote Control features. Send a reply to the question thread once it's all resolved, so Moderators can mark it as Resolved timely :) - **#8)** (Moderators) As soon as you mark a question Resolved, make use of the **Quick Adjust menu** that temporarily appears, in order to easily adjust the awarded Bounty amount on-the-spot without having to navigate to the Support Ticket to open the Manual Adjustments menu. In the Quick Adjust menu, you can see quick statistics (Time To Resolve) to make more informed decisions on Bounty Bonus/Deductions for that ticket. You can also have the Bot post a canned message to the question thread for the student to see, such as the message "Marked Resolved due to 48 Hours of Inactivity" - > ![](https://x.tejen.net/jq7 =260x) - **#9)** (Moderators) You can award a Bounty to multiple TAs in a single Support Ticket by making Manual Adjustments on any Support Ticket: click the **:pencil2: Manual Adjustments** button in the thread on the Support Ticket to associate more than one TA to a Support Ticket. _(You can reward up to 4 TAs per ticket.)_ - > ![](https://x.tejen.net/8zn) --- > ## **#10)** Quick-Jump to Question for any Support Ticket > Click **"Click here to view full post"** on any Support Ticket to be redirected to the actual question that it's associated with... > > ![](https://x.tejen.net/gtq) --- > ## **#11)** Quick-Jump to Support Ticket for any question in Slack > **Click the :wave: emoji** in the bot message to be redirected to the associated Support Ticket... > > ![](https://x.tejen.net/qqn) --- > ## **#12)** Making Manual Adjustments to a Support Ticket after Marking it Resolved > **Click the red word `resolved`** in the Quick Adjust menu that appears after marking a post resolved, to navigate to the Support Ticket. Then, in the thread on the Support Ticket, click the **:pencil2: Manual Adjustments** button... > > ![](https://x.tejen.net/j42) ![](https://x.tejen.net/8zn) --- > ## **#13)** View List of All Unresolved Tickets > **Use the Slack Command `/mod pending`** in any **`tech-support-XYZ`** channel, to generate a private list of all unresolved tickets for that course... > > ***:warning: note, this list only goes back 7 days.*** > ***if you need to see older data, contact [Tejen](slack://user?team=T0J064FCJ&id=U0J5HNBAM) to obtain historical data.*** > > ***:warning: note, this list may contain broken links.*** > ***this is a bug; these are links to non-existent tickets. you can safely ignore these.*** > > ***:bulb: another way to do this is to simply search the channel for the words "Pending review" to filter for all Pending tickets.*** > > ![](https://x.tejen.net/z9x) --- > ## **#14)** :warning: Direct Student to correct Operations emails * admissions@codepath.org - all inquiries concerning admissions logistics (eligibility, application+prework deadlines) where support team can attend immediately * support@codepath.org - all inquiries regarding course run logistics (schedule, attendance, requesting absences) where support team can attend immediately * operations@codepath.org - we noticed that some student inquiries (either admissions/support related) go through this email as directed by TAs/TFs. this email is mostly intended for course set-up and other major tasks and NO SUPPORT staff has access and can attend to. instead let’s direct them to the correct support emails above.
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Onboarding Guide for CodePath Teaching Assistant Tools

TAs quickly claim & answer support tickets to earn Bounties, and can help improve each others’ answers to earn Bonus Bounties.

12/14/2023
Untitled

// Top-level build file where you can add configuration options common to all sub-projects/modules. plugins { id 'com.android.application' version '7.1.3' apply false id 'com.android.library' version '7.1.3' apply false id 'org.jetbrains.kotlin.android' version '1.6.21' apply false } task clean(type: Delete) { delete rootProject.buildDir

9/21/2022
Facebook University 2021 - Intern Lead Position - Application...

👋 Facebook University 2021 - Intern Lead Status: Accepting applications for interview Former Position Name(s): "Facebook University TA" (2016-2020) :::info Interested in applying, or have a question? Read below for the Application Process, or click here to reach out via FB Messenger to learn more. ::: We are currently looking for 15 students to help design and lead Facebook University, an immersive diversity program offered by Facebook (the program will be held online again this year). The program involves introducing freshman Facebook interns to key topics in mobile app development, and supporting their project work, while cultivating a positive and energetic spirit among the cohort. The instruction spans a total of 7 weeks from June 21st - August 6th. For you, the first 3 weeks is a full-time contract with prior training and preparation time required. The following 4 weeks are additional weeks of part-time instruction and support, contingent on your performance and contibution during the first 3 weeks. Together, our job is to make sure that this summer is a captivating, engaging and memorable experience for the interns.

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Common Issues for Parse Dashboard / Node / NPM

🚧 REFRESH THIS PAGE PERIODICALLY, WE'RE IRONING OUT THE KINKS RN... permissions error... Follow the steps below for the "env: node: no such file or directory" issue, that is probably your underlying error. Start from "Step 1 Uninstall node" below... "command not found" error... This error happens when you quit and re-open Terminal later, and Terminal does not remember that you already installed NPM, NVM, Node, and Parse Dashboard. Fortunately, there are some extra commands we can use to get Terminal to permanently remember the installation... If you see "command not found: parse-dashboard" on a Mac, try this:

8/3/2020
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