Improve customer experience. Derive customer insights and reduce operational costs by adding artificial intelligence and machine learning to the contact center provider of your choice.
A good customer service experience can have a significant impact on business outcomes. Contact centers are key to securing consumer loyalty and purchasing. But, while many companies are interested in applying advanced technology to improve customer interactions, they struggle with how to drive efficiencies and improve automation in customer service. A key element in transformation to your existing contact center? Adding artificial intelligence (AI) and machine learning (ML).
AWS offers two flexible options to add AI/ML capabilities into your contact center
if you are looking for an end-to-end solution, Amazon Connect is an easy to use, omnichannel cloud contact center that helps companies provide superior customer service at a lower cost. Amazon Connect provides a unified set of ML-enabled capabilities for managing your customer and agent experience – all available with pay-as-you-go pricing. You can set up a contact center in minutes that can scale to support millions of customers in minutes.
if you already have a contact center in place, AWS Contact Center Intelligence (CCI) solutions empower you to improve customer experience, boost agent productivity, and gain conversation insights by adding AI capabilities to the contact center of your choice—without any ML expertise. AWS CCI solutions use a combination of AWS ML-powered services to provide Live Call Analytics and Agent Assist, and Post-Call Analytics.
Solutions