Unlock team member limit

When your team member count reaches the limit of a free private team, you can subscribe to the Prime Team to add new members to the team. The subscription fee is based on the number of team members.

Subscribe to the Prime Team

1. Click the icon next to your team work space, click on Team billing and then click Upgrade.

   Hint

   Only team owner and team billing roles can upgrade the team.

   
   ▲ Upgrade to subscribe

2. Enter your payment information and click Upgrade to team plan.

   Hint

   1. HackMD uses Stripe to process your payment and does NOT store your payment information.
   2. If you have accounting needs, you can select "Taiwan" in the country, and an additional Tax ID field will appear.

3. Start adding new members from Team settings - Members tab.
   

 

How much does HackMD cost?

The price of the Prime Team is US$5 per member per month. This is a limited offer, which is lifted since 2021, after we ship annual payment.

The billing method for the paid team plan is calculated from the day you make the payment, and your paid team fee for the following month will be charged on the same day.

• If you choose monthly payment, you will be charged $ 8 per person on the same day next month.
• If you pay annually, you will be charged $5 per person on the same day of each month.

If the number of team members changes during the payment cycle

• Suppose there are new or removed team members during the monthly payment cycle. In that case, the resulting difference will be automatically converted to you when we collect fees in the next period (next month).
• Suppose you reduce the number of members during this year's subscription period. In that case, the charges for the following month will not decrease, and the team capacity will remain unchanged.
• If your team has fewer members on the same day the following year, the new subscription period will start with the final number of team members.

Fee calculation examples

1. Our team started a monthly subscription plan on January 15th, initially with four members. Before the next monthly payment, one more member was added. How should we be charged?

   On January 15th, HackMD will charge US$32 for the basic fee.
   Assume the fifth member joins the team on February 1st. On the next billing date, February 15th, HackMD will calculate the prorated fee for the fifth member (14 days had passed from Feb. 1st to Feb. 14th) and add to the fee for the next period (Feb.15th to Mar. 15th):
   

   $$14/31\times US\$8=US\$3.61$$
   Adding the subscription fee for 5 people for the next period ($40), a total of $43.61 will be charged on February 15.
   

   $$US\$3.61+US\$40=US\$42.25$$
   Assuming the number of members remains constant, the regular fee of $40 will be charged on March 15.

2. If we are on a monthly subscription plan (paid on the 15th of each month), and before the next payment date, the team size decreases from 5 to 4 members on March 1st, how will the calculation be done?

   We will refund the fee for the unused days of that team member within the subscription period (from March 1st to March 14th), and add the fee for the four members for the next cycle ($32).

   $$US\$32-(14/31\times US\$8)=US\$28.38$$

3. If my billing date is on the 31st, how does that work in months that don't have the 31st day?

   For months that don't have a specific date, the billing date will be moved forward to the latest available date. So if your billing date is on the 31st, you will receive the bill on February 28th, (or 29th if available), April 30th, and so on.

4. The credit card expired so the payment was delayed for 3 days, how does this affect our subscription?

   We know credit card issues happen. HackMD will notify you to update the credit card in the grace period and still charge the same amount of fee as of the original billing date.

   The billing cycle will NOT change. So if the original billing date missed was on the 8th and the billing succeeds on the 11th, the next billing day will still be on the 8th of the next month.

   There is a limit to the number of automatic payment attempts by the Stripe system. If you have already manually updated your payment information but are still unable to resume your subscription, please contact customer support at [e-mail].

5. I don't need the Prime Team anymore, what happens when I cancel the subscription?

   You can cancel the subscription anytime. The plan will remain effective for the rest of the period

   If you change your mind and subscribe again, there will be no extra charges. Early cancellation of subscription will NOT be refunded.

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How much does HackMD cost for those who subsribed before 2021-09-17?

How much does HackMD cost (if you subscribed before 2021-09-17)?

The price of the Prime Team starts at US$10, which includes 4 team members, up to 8 invitees per notes, and private permanent image storage. Adding each additional team member adds US$5.

This flat fee (US$10 for 4 members) is lifted after we shipped Prime plans in September, 2021. If you have subscribed before Prime, the discount is still effective until cancelling the subscription.

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Add a billing admin

• Find the icon next to the team name on the sidebar and click Team billing. On this page you can pick a team admin to be the billing admin.

Hint

The billing admin has to have the Admin role in the team.

▲ Add billing role in Team billing

Delete a billing admin

Click the team's gear icon to enter the team payment page, and click the delete icon to the right of the user you want to delete.

Can't find a user to add as a billing admin?

1. The user may not have been added to the team. Please click the gear icon of the team to enter the team settings page, add the user to the team, set its permissions to 【Admin】, and then add the user again. Set as billing admin.
2. The user may have joined the team but is not an admin. Please click the gear icon of the team to enter the team settings page, set the user's permissions to 【Admin】, and then set the user to billing admin.
   

Cancel Team subscription

On the team billing page, in the "Subscription plan" block, there's a link to Change plan, where you can cancel your subscription.

▲ Cancel subscription by change of plan

Team suspension

If the billing of Prime Team failed, the subscription expired, and your team member count exceeded that of the free tier, your team will be suspended. When a team is suspended, you can not do the following:

• Add team members
• Create team notes
• Create team templates
• Edit team notes
• Apply team templates
• Transfer note ownership to suspended team

What can I do in a suspended team?

1. Transfer note ownership to other team or team members
2. Delete the team in Team settings.
3. Resume the team

How do I resume a suspended team?

1. Upgrade or renew the Prime Team subscription.
2. Decrease member count to the free tier limit.

Next

Insert image in team note