# How To Unlock Www. snapchat. com/locked account Is your Snapchat account locked? We can help you get it back! Snapchat may block your account if it detects suspicious activity, such as adding too many friends, using unauthorized third-party apps, or violating their guidelines. If your account is temporarily locked, you can log back in after 24 hours. If you still can't log in after a day, we'll show you how to restore your Snapchat account using the unlock form and contacting customer service. ### Method 1- Using the unlock page **1-** Uninstall third-party Snapchat apps or plugins. If you are using an unauthorized third-party app or plug-in to access Snapchat, you will need to completely uninstall the app or sign in from your iPhone or Android before attempting to sign in again. * In some cases, unauthorized apps that require a jailbroken iPhone or iPad cannot be completely uninstalled. If that's the case, you'll need to update to the latest version of iOS to uninstall the app. **2-** Go to https://accounts.snapchat.com/accounts/unlock in a web browser. If your account has been temporarily locked, you can use this website on any computer, phone or tablet to unlock it after several hours. For more serious violations, you may have to wait up to 24 hours to unlock your account. **3-** Sign in to your Snapchat account. Enter the same username and password you use to access Snapchat in the app, and then click or tap Sign In. **4-** Click or tap Unlock. It's the yellow button at the bottom of the page. If the amount of time you've spent is enough, you'll see a message confirming that your account is now unlocked. If it hasn't been long enough, try again in a few hours. **5-** Verify your email address with Snapchat. Once you're logged back in, it's a good idea to verify your email address with Snapchat to avoid getting disabled for adding too many friends. That's how: * Open the Snapchat app on your phone or tablet. It's a yellow and white ghost icon. * Tap on the profile icon in the top left corner. * Tap the gear icon in the top right corner. * Tap Email. * Enter a valid email address and tap Save. * Enter your Snapchat password and tap Continue. * Check your email and open the verification email. * Tap Confirm email. ### Method 2- Get in touch with Snapchat **1-** Go to https://support.snapchat.com/en-US/i-need-help in a web browser. If you can't get back into your account after 24 hours using the "Use Unlock Page" method, you can still contact Snapchat to unlock your account. **2-** Click or tap the circle next to "Sign in to my account." It's the first option under "How can we help you?" **3-** Click or tap the circle next to "I think my account was hacked." It's one of the options under "Oh no! Tell us more." **4-** Click or tap Yes. It's next to "Need help with anything else?" at the end of the page. This displays a form that you can use to send an email to Snapchat. **5-** Enter your username, email, and phone number in the blank spaces provided. **6-** Write a polite email requesting reinstatement. Use the space provided to politely explain the situation. State why your account was locked and assure Snapchat that you will follow the terms of service from now on. Be as polite as possible. **7-** Click or tap Submit. It's the yellow button at the bottom of the screen. If the explanation in your email is polite and understanding, you may be able to convince Snapchat to unlock your account. If your email is rude or you are a repeat offender, it is unlikely that you will unlock your account.