# FAQ

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###### tags: `對外文件`

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#### DocuSky User Service Email : [e-mail]

### I. Account Login Issues

**Q: I applied for an account and password but haven't received an approval notification.**
***A: Account approval in this system is manually processed and will be completed within three days, with notifications sent by the system. If you haven't received a notification after three days, please inform us via email.***

**Q: I clicked on ""Forgot Password"" and entered the account and password provided by the system, but I still couldn't log in successfully.**
***A: There are two possibilities: firstly, your account has not been approved yet by DocuSky; secondly, there might be an error in your account information. For the former, please wait patiently. If you haven't received a system approval notification within three days, please inform us via email. For the latter, your account is your full email address, such as [e-mail]. Your initial password is a system-generated random string. Please avoid copying and pasting as it may introduce invalid spaces, resulting in password errors. Also, once you receive the initial password from the system, please log in and change it. Thank you.***

### II. Library Creation Issues

**Q: I have completed the library file (DocuXML), but when uploading to the cloud, the library creation was unsuccessful without any error messages. What should I do?**
***A: Unsuccessful library creation may be due to errors in the library file format. Please use the ""[DocuXMLValidator Tool](https://docusky.org.tw/DocuSky/docuTools/DocuxmlValidator/)"" to help correct any errors in the library file. If you still cannot resolve your issue, please inform us via email.***

### III. Tool Usage Issues and Others

**Q: I have issues with tool operation. How should I proceed?**
***A: Please first refer to the tool's usage instructions. If the usage instructions within the tool cannot resolve your issue, please inform us via email. Please provide screenshots and text descriptions when emailing to help us understand your issue. Thank you.***

**Q: I have specific functional objectives, but I'm unsure which tool to choose or how to proceed.**
***A: Please inform us of your situation or requirements via email, and we will do our best to assist you. Thank you.***