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    探索性的台灣文官 LibreOffice 滿意度調查 - 陳柏安 === {%hackmd LcL4-VI0SGitSiINTuy4rA %} 報告用檔案暫時連結(連結至講者在軟體自由協會的空間,如有更好空間選項請惠予提供:) https://nextcloud.slat.org/index.php/s/7Wmk4oGYXCCQzgN ## 緣起 * 政策推行對於使用者意見缺乏系統性調查與研究 * 理念與使用者應用落差巨大,造成推動進度緩慢 * 推動失敗->國發會要向民意交代`(講者按:表面上政府政策是由上而下的推動,然而當事者的配合度(如果您是公司老闆,當事者就是底下的員工)才是成敗的關鍵;所以底下的人如果不買帳,任憑你用力的推,甚至用KPI等強迫的方式,都可能是途勞的。到頭來主事者仍然必須概括承受政策失敗的責任和後果) ## 研究架構 * 問卷調查 * 在六都等重點地區仍無法實際推廣 * OS: 以 Win7 爲主 ## 收集結果與發現 * 花時間使用、無法與他人合作、用起來不快樂、難用 * RTFM 不符合使用者習慣 (講者按:按常理我們會期待使用者先看過使用說明書之後,確定不能解決之後再來問問題(以免浪費自己和別人時間),然而現實上對一般使用者很難,一來是這不符合一般使用者的習慣,不管工程師是否同意,客觀上似乎是如此;另外使用者通常會來求助,可能也是處在一種慌張、或問題亟待解決的情境,例如嚴重的系統當機,要求使用者冷靜下來看說明書或按圖索驥,也常是一件困難的事;換現實而言,我們很難將訓練專業系統工程師或醫師那種態度和方式,原封不動套用在公務人員或一般使用者身上) * 使用者回報率低: * 介面、語言 * 懷疑回報是否有用 * 年輕人相對較排斥 LibreOffice? 較不容易花時間學習? * 配合政策程度與年齡有關 * 講者按:台下也有人回饋認為,較年輕的使用者在學習Microsoft Office時,可能已經是MSO 2007年版開始有的Ribbon介面,因此看到LibreOffice的傳統介面可能不習慣 * 持續訓練可以提高接受度,但仍會覺得很難用 * 樣本數、抽樣代表性不足,待更嚴謹研究方式繼續驗證、以及精簡問卷題項以避免拒答與提高填答品質 ###### tags: `COSCUP2019` `FLOSS! not only Linux and hackers!!` `IB503`

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