Can my team and I use HackMD for free?

Yes, HackMD is always free for you, your public teams, and your private teams with less than 3 members.

For any Team Workspace, you can subscribe to Prime plan to add more members to your team and take the advantages of advanced features. You can upgrade to Prime plan for My Workspace as well.

I use HackMD by myself, can I access the Prime features?

Yes, your personal Workspace can be upgraded to Prime plan, which comes with full-text search, private image storage, unlimited templates, more permission settings, and much more. You will also have access to all new features once we ship them.

How can Prime plans strengthen my privacy?

With Prime plans, your uploaded images will be stored on dedicated clouds. You can also set the default permissions for every note to prevent indexing from search engines.

How do you support users?

Please visit our tutorials to get answers quickly, and email us if you still need help. DM us on Twitter if anything, and follow us on Twitter and Facebook for more tips and insights.

Is there a discount for open-source communities and education organizations?

Yes. Please email us and we will fill you the detail.

However, if the budget of you or your organization is constrained, welcome to apply for sponsorship. Please refer to the non-profit sponsorship below.

I run an open source project and need a team workspace for collaboration. How can you help?

Public Teams can have unlimited members and we recommend it for open source projects and knowledge sharing.

For larger open-source projects, it's common in their workflow to bake documentation until it's ready to go public. We recommend create a private team for core documentation members and a public one for the community.

Is there anything I should know as a subscribing user?

Your discount remains effective until you cancel the subscription.

How is pricing calculated for the Prime Plan?

The price is $8 USD per user per month for a team (shared) workspace and $6 USD per user per month for My workspace, charged on the day your subscription begins, and on the same day next month for the next billing cycle.

If you remove any team member within a billing cycle, we will prorate and reduce the unused credit from your next bill. Fee for members added in-cycle will also be prorated and added to the next bill. Learn more here.

What will happen if I stop paying and the Prime subscription expires?

For a Team Workspace, when the Prime subscription expires, the workspace and the notes in it will become read-only. You can still remove team members, switch team ownership to another user, or delete you team altogether.

The workspace will become fully functional again once you reduce the number of team members down to 3 or less, or resume Prime Team subscription.

For a personal Workspace, advanced features that comes with Prime plan will be unavailable until you subscribe to it again.