# Privacy Policy

**Last Updated: October 11, 2025**

## Introduction

This Privacy Policy describes how the Iraqi Ministry of Justice Appointment Application ("we", "our", or "the App") collects, uses, and protects your personal information when you use our government appointment booking application. This application is designed to facilitate appointment scheduling for government services provided by the Iraqi Ministry of Justice.

By using the Iraqi Ministry of Justice Appointment Application, you agree to the collection and use of information in accordance with this Privacy Policy.

## Information We Collect

### Personal Information
When you use our App, we may collect the following personal information:

- **Basic Information**: Full name, date of birth, gender, marital status, educational level
- **Identity Information**: National ID number, ID card details
- **Contact Information**: Phone number, email address (if provided)
- **Location Information**: Province and district selection for appointment booking
- **Appointment Data**: Selected appointment dates, times, and department information
- **Authentication Data**: One-Time Password (OTP) codes for verification purposes

### Automatically Collected Information
- **Device Information**: Device type, operating system version, unique device identifiers
- **Usage Data**: App features used, interaction with app interfaces, error logs
- **Network Information**: Internet connectivity status
- **Storage Data**: Locally stored preferences and cached data

## How We Use Your Information

We use the collected information for the following purposes:

### Primary Functions
- **Appointment Booking**: To process and manage your government appointment requests
- **Identity Verification**: To verify your identity through OTP authentication
- **Appointment Management**: To display your booked appointments and generate QR codes
- **Communication**: To send appointment confirmations and reminders via SMS
- **Service Delivery**: To facilitate your check-in at government offices using QR codes

### Secondary Functions
- **App Improvement**: To analyze usage patterns and improve app functionality
- **Technical Support**: To diagnose and fix technical issues
- **Security**: To detect and prevent fraudulent activities
- **Compliance**: To comply with legal obligations and government regulations

## Data Storage and Security

### Local Storage
- The App uses secure local storage on your device to store:
- User preferences and settings
- Cached appointment data for offline access
- Authentication tokens (stored securely using encrypted storage)

### Remote Storage
- Your personal and appointment data is transmitted to and stored on secure government servers
- All data transmission is encrypted using industry-standard protocols (HTTPS/TLS)
- We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction

### Data Retention
- Active appointment data is retained until the appointment is completed or cancelled
- Historical appointment records may be retained as required by government regulations
- You may request deletion of your data as outlined in the "Your Rights" section

## Data Sharing and Disclosure

### Government Authorities
- Your information is shared with relevant government departments to facilitate your appointments
- Data is shared only with authorized personnel who need it to provide services

### Third-Party Services
The App uses the following third-party services:

- **API Services**: For communication between the app and government servers
- **Google Fonts**: For displaying Arabic text (Tajawal font) - no personal data is shared
- **Cloud Storage Services**: For secure data backup (if applicable)

### Legal Requirements
We may disclose your information if required by law, court order, or government request, or if we believe such action is necessary to:
- Comply with legal obligations
- Protect the rights, property, or safety of our users or the public
- Investigate potential violations of our terms of service

### No Commercial Sharing
We do NOT sell, rent, or trade your personal information to third parties for marketing purposes.

## Permissions Required

The App requires the following permissions to function properly:

### Android & iOS Permissions
- **Internet Access**: To communicate with government servers and send/receive appointment data
- **Network State**: To check internet connectivity before making requests
- **Storage Access**: To save QR codes and appointment details to your device gallery
- **Camera** (Optional): To scan QR codes (if feature is implemented)

These permissions are requested only when needed and you can revoke them through your device settings.

## Your Rights

You have the following rights regarding your personal data:

### Access
- You can view all your stored appointment information within the app

### Modification
- You can update your personal information through the app interface (where applicable)

### Deletion
- You can request deletion of your account and associated data by contacting us
- Note: Some data may need to be retained for legal or administrative purposes

### Cancellation
- You can cancel your appointments through the app, which will remove future appointment data

### Data Portability
- You can request a copy of your personal data in a structured format

To exercise these rights, please contact us using the information provided below.

## Children's Privacy

The Iraqi Ministry of Justice Appointment Application is intended for use by individuals who are at least 18 years old or the legal age of majority in Iraq. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete such information.

## Cookies and Tracking

The App may use cookies or similar tracking technologies to:
- Maintain your session while using the app
- Remember your preferences
- Analyze app usage patterns

You can control cookie preferences through your device settings, though disabling cookies may limit certain app functionalities.

## Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. We will notify you of any material changes by:
- Posting the updated policy within the app
- Displaying a notification upon app launch
- Updating the "Last Updated" date at the top of this policy

Your continued use of the App after changes are posted constitutes acceptance of the updated Privacy Policy.

## International Data Transfers

Your data is primarily stored and processed within Iraq. If data is transferred internationally, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

## Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

**Email**: [e-mail]
**Phone**: 07721111910
**Service Hours**: Sunday to Thursday, 8:00 AM - 4:00 PM (Iraq Time)

## Governing Law

This Privacy Policy is governed by the laws of Iraq. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of Iraqi courts.

## Data Protection Officer

For data protection inquiries, you may contact our Data Protection Officer at the email address provided above.

## Acknowledgment

By using the Iraqi Ministry of Justice Appointment Application, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

---

**© 2025 Iraqi Ministry of Justice - Appointment Booking System**