# 歷史案例：Uber爭議透過vTaiwan審議民主程序的解決
# Historical Case: Resolving the Uber Controversy through vTaiwan Deliberative Democracy Process

## 原始Polis報告 / Original Pol.is Report

**Pol.is報告連結 / Pol.is report link:**
[https://pol.is/topicMapNarrativeReport/r32beaksmhwesyum6kaur](https://pol.is/topicMapNarrativeReport/r32beaksmhwesyum6kaur)

## SenseMaker重新分析生成的報告

### 華文 / Chinese

https://hackmd.io/-EpjEA0dQ3-nNspbxymaSg?view

### 英文 / English

https://hackmd.io/TV29KodMRE-HFtXfDYTyVg?view

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## 背景：Uber 在臺灣的法律與社會爭議

## Background: Uber’s Legal and Social Controversy in Taiwan

* **中文：**
Uber 在臺灣以共乘 / 租賃車等模式營運，遭遇交通法規、計程車法令與公共運輸業者的抵制與檢控。部分司機未取得合法職業駕駛人資格或營業車輛登記。([公視新聞網 PNN][1])
社會上對 Uber 的需求與創新模式有一定支持者（例如乘客認為方便、價格可能較低、服務模式新穎），與反對者（計程車業者、法令執行者、部分公共利益人士）之間的對立明顯。([報導者][2])

* **English:**
Uber operated in Taiwan using models such as ride-sharing and rental cars, facing resistance and legal actions from transportation regulators, taxi unions, and public transport operators. Some drivers lacked the necessary professional licenses or vehicle registrations. ([PNN News][1])
Society was divided: supporters valued Uber’s convenience, lower prices, and innovative services, while opponents—including taxi drivers, law enforcers, and some public interest advocates—strongly resisted. ([The Reporter][2])

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## vTaiwan + Pol.is 的引入

## Introduction of vTaiwan + Pol.is

* **中文：**
**vTaiwan**（虛擬世界法規調適平台）是由 PDIS（公共數位創新服務處，原政務院數位文化部門之一）與 g0v 社群合作推動的開放式政策協商平台。它結合線上與線下方式，讓公民、政府部門、學者與利害關係人共同參與議題討論。([compdemocracy.org][3])

**Pol.is** 是一款收集與視覺化大規模意見的互動工具。參與者可發表意見，並對他人意見按「贊成」或「反對」，進而顯示群組間的聚合情況。vTaiwan 在處理 Uber 議題時，使用 Pol.is 作為核心意見徵集工具。([compdemocracy.org][3])

* **English:**
**vTaiwan** (Virtual Taiwan Regulation Adjustment Platform) is an open policy consultation platform jointly developed by PDIS (Public Digital Innovation Space) and the g0v civic tech community. It combines online and offline methods to engage citizens, government agencies, scholars, and stakeholders in policy discussions. ([compdemocracy.org][3])

**Pol.is** is an interactive tool for collecting and visualizing large-scale opinions. Participants can submit statements and vote “agree” or “disagree” on others, revealing clusters of shared viewpoints. vTaiwan used Pol.is as its core tool for gathering public input during the Uber case. ([compdemocracy.org][3])

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## Uber 議題透過 Pol.is + vTaiwan 處理的過程

## Process of Handling the Uber Issue through Pol.is + vTaiwan

| **步驟 / Step** | **中文 / Chinese** | **English** |
| ---------------------------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **議題啟動 / Issue Launch** | 約在 2015 年，Uber 的運營模式與合法性問題在臺灣引起爭議。政府受到社會壓力，要處理新型載客服務模式的法規調整問題。vTaiwan 將 Uber 納入首批「共享經濟 / 新型交通服務」檢討案件。([compdemocracy.org][3]) | Around 2015, Uber’s business model and legality became a hot issue in Taiwan. The government faced public pressure to address regulatory gaps for these emerging ride-hailing services. vTaiwan identified Uber as one of the first cases under the “sharing economy/new transportation services” category. ([compdemocracy.org][3]) |
| **線上民意徵集 / Online Public Input via Pol.is** | vTaiwan 團隊進行為期四週的 Pol.is 線上互動，開放乘客、Uber 駕駛、計程車駕駛與其他相關利害人參與討論 UberX 模式。([blog.pol.is][4]) | The vTaiwan team conducted a four-week Pol.is interaction, allowing passengers, Uber drivers, taxi drivers, and other stakeholders to share views on the UberX model. ([blog.pol.is][4]) |
| **討論群組與意見樣態 / Discussion Clusters** | Pol.is 顯示四大群體：計程車司機、Uber 駕駛、Uber 乘客、其他乘客。每個群體在主要議題上意見分歧，透過贊成/反對票與互動視覺化呈現。([Pugs][5]) | Pol.is identified four main clusters: taxi drivers, Uber drivers, Uber passengers, and other passengers. These groups held divergent opinions, visualized through agree/disagree voting. ([Pugs][5]) |
| **從分歧到共識 / Moving from Division to Consensus** | 雖然起初分歧嚴重，但出現共通點：Uber 駕駛願考職業駕照、繳稅；乘客希望便利但也要求安全；計程車業者與 Uber 平台有潛在合作空間。這些共通點成為後續會議焦點。([Pugs][5]) | Despite initial divisions, overlaps emerged: Uber drivers were willing to get professional licenses and pay taxes; passengers wanted convenience with safety; taxi operators and Uber had room for cooperation. These shared points became the focus of later meetings. ([Pugs][5]) |
| **政策建議與法規修訂 / Policy Recommendations and Legal Revisions** | 政府基於 Pol.is 與後續會議進行跨部會協調。Uber 承諾鼓勵駕駛依法取得資格並繳納稅費。最終政府修訂法規，例如在《汽車運輸業管理規則》增加「Uber條款」，明確規範租賃車、共乘服務與計程車相關條件。([congress.crowd.law][6]) | Based on Pol.is results and subsequent meetings, the government coordinated across agencies. Uber agreed to promote driver licensing and tax compliance. Eventually, regulations were revised, including a specific “Uber clause” in transportation laws to define rental cars, ride-sharing, and taxi-related rules. ([congress.crowd.law][6]) |

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## 關鍵結語／共識的核心

## Key Takeaways / Core Consensus

* **中文：**

* **多方利害關係人參與**：不只政府與大企業，還包括乘客、駕駛與受影響群體。
* **公開透明的討論**：線上 Pol.is + 線下會議 + 跨部會協調。
* **粗略共識 (Rough Consensus)**：尋找大多數人可接受的政策方向，而非完全一致。
* **政府整合角色**：將多方意見導入制度改革，而非單方面決策。

* **English:**

* **Inclusive Participation of Stakeholders**: Not only government and corporations, but also passengers, drivers, and other affected groups.
* **Open and Transparent Process**: Combining online Pol.is input with offline meetings and inter-agency coordination.
* **Rough Consensus**: Seeking broadly acceptable policy directions rather than full unanimity.
* **Government as Integrator**: Integrating public input into systemic reforms instead of unilateral decision-making.

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## 參考資料 / References

1. [Uber爭議多 唐鳳: 現行法規確實缺乏規範 - 公視新聞網 PNN](https://news.pts.org.tw/article/340926?utm_source=chatgpt.com)
2. [開放政府，玩真的嗎？ - 報導者](https://www.twreporter.org/a/open-government?utm_source=chatgpt.com)
3. [vTaiwan - compdemocracy.org](https://compdemocracy.org/case-studies/2014-vtaiwan/?utm_source=chatgpt.com)
4. [Uber responds to vTaiwan's coherent blended volition - Pol.is Blog](https://blog.pol.is/uber-responds-to-vtaiwans-coherent-blended-volition-3e9b75102b9b?utm_source=chatgpt.com)
5. [Uber 回應 vTaiwan 的融貫綜合意向 - Pugs Blog](https://pugs.blogs.com/audrey/2015/10/vtaiwan-uberx.html?utm_source=chatgpt.com)
6. [vTaiwan - Crowdlaw for Congress](https://congress.crowd.law/case-vtaiwan.html?utm_source=chatgpt.com)
7. [Uber條款將上路 11月高層來台見唐鳳 - CNA](https://www.cna.com.tw/news/afe/201610310344.aspx?utm_source=chatgpt.com)

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[1]: https://news.pts.org.tw/article/340926?utm_source=chatgpt.com "Uber爭議多唐鳳:現行法規確實缺乏規範"
[2]: https://www.twreporter.org/a/open-government?utm_source=chatgpt.com "開放政府，玩真的嗎？"
[3]: https://compdemocracy.org/case-studies/2014-vtaiwan/?utm_source=chatgpt.com "vTaiwan"
[4]: https://blog.pol.is/uber-responds-to-vtaiwans-coherent-blended-volition-3e9b75102b9b?utm_source=chatgpt.com "Uber responds to vTaiwan's coherent blended volition |"
[5]: https://pugs.blogs.com/audrey/2015/10/vtaiwan-uberx.html?utm_source=chatgpt.com "Uber 回應vTaiwan 的融貫綜合意向- 鳳 - Pugs"
[6]: https://congress.crowd.law/case-vtaiwan.html?utm_source=chatgpt.com "vTaiwan - Crowdlaw for Congress"
[7]: https://www.cna.com.tw/news/afe/201610310344.aspx?utm_source=chatgpt.com "Uber條款將上路11月高層來台見唐鳳"
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