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    # 沒有度量就沒有管理 --洞察DevOps能力成長模型 ###### tags: `DevOpsDays Taipei 2018` `9/12` `15:40~16:20` `Track A` {%hackmd zjE8rohhTBKEAPwdaLV11Q %} 加速度:發射火箭若加速度不夠快,無法脫離地球引力,最終失敗 ## CALMS - Culture - Automate - Lean - Measure - Share > 外循環是社交債,內循環是技術債。 ## 面對度量指標的管理方式 - Dev的考核指標是什麼? - QA 的考核指標是什麼? - Ops 的考核指標是什麼? - 追求確定的,絕對的數值的管理方法對嗎? - 考核什麼指標,就會得到什麼指標? - 企業績效的考核指標是什麼? >黑暗面觀點:考核指標是一種不信任的文化 > 局部指標 -> 指標之間的矛盾 三年裡市場總值成長超過50% ### 商業目標 生產率 利潤率市場份額 用戶數 ### 非商業目標 產品或服務的質量 運營效率 客戶滿意度 產品或服務的數量 達成組織的使命和目標 ## 度量管理的常見錯誤 低層級的工作輸出 > 全局的結果 - outputs > outcomes 局部/個體 > 全局/團體 - Global/team > locale/individual ## 常見錯誤 1. 代碼行數 Line of code 2. 速率 Velocity 3. 利用率Utilization ## 2018 報告的核心發現? https://cloudplatformonline.com/rs/248-TPC-286/images/DORA-State%20of%20DevOps.pdf > SDO效能解鎖競爭優勢 Software Delivery and Operation(SDO) 如何實施雲基礎設施很關鍵 應用開業軟件可以提高效能 菁英團隊幾乎不使用有損於效能的職能外包模式 關鍵技術實踐驅動高效能 實現高效能的軟件交付和行業無關 ![](https://ibb.co/kvAoLU) ==持續交付是非常重要的== > PDCA PDCA,但都在 PD 沒有 CA ## 建議的套路 從度量少量的幾個指標開始 聚焦在成果產出行的,全局的指標上 考量有哪些在你控制之內 可以推動的指標不僅僅在技術方面 且還包含非技術方面 Don't Fight Stupid, Make More Awesome > 這是劉征老師維護的《DevOps 实践指南》社團,歡迎此書的同好一同參與! > https://www.facebook.com/groups/devops.handbook/ > 這場演講也可以看看講者寫的文章「成熟度模型已死--本文有争议,慎入!」 > > > > https://mp.weixin.qq.com/s/7fdXj7YDOjqz0IQYvgowjg --- > 場外聊天室,歡迎在下方喇賽 Q. 什麼是社交債 ? > 想知道 +1 > 缺乏充份溝通而造成的 overhead ...? 什麼是數字化顛覆.......? > 想知道 +1 >> 數字化是 digitalization 的翻譯, 對岸將數位化稱為數字化. >> 應該是 digitalization >>> 感恩!! >> 是數位轉型嗎? >> 其實這個60家存活有點偏頗,一般來說公司壽命本來就不見得長。 題外話. 飛機要持續在同一個高度飛,就要一直努力,所以要一成不變本來就要非常努力。(不努力就摔下來了..) * Reference: [我只想要一個平穩的生活,這有甚麼不好?](https://www.managertoday.com.tw/columns/view/43572) KPI考核的難題,KPI在哪裡,Performance"只會"在哪裡 有些公司KPI是看寫code量 XD > 那趕快換公司.... > > 立馬簡報說到 哈 被博弈是什麼意思? > 舉例 年度目標, 在80%預估時間內完成的團隊可以得到高分 --> 那麼大家就會預估出超長的所需時間, 這樣就可以將分母變很大,目標達成了,但公司受損了. >> 樓上應該有跟別人博奕過....XD >>> (嘆氣) 怪圈(中國用語)?怪圈怪圈怪圈怪圈 菁英團隊: 想到人月神話講到的外科醫生團隊模式... 低能團隊.... Orz > 是什麼意思? >> 低效能團隊吧,對比高能(高效能) >>> 就上面講到的 SDO (software delivery & operation).. >>>> SDO 都是真的 (咦? 腦中突然浮現鋼之煉金術士 講師有在facebook分享過~ Q. 返工是什麼意思? A. 交付到下一關的東西被退貨 (ex: 有 bug, 不合規格... etc) 加班是不合理的!!但問題出在老闆怎麼辦? > 對老闆來說你事情做不完代表你能力不夠,又不加班就把你 fire 啦 > 但實際上可能牽扯很多因素導致你做不完... 不見得是能力不夠 > 中階主管的難題: 不希望加班,但上面的主管卻認為工程師不加班是不合理的 那DevOps成熟度模型不就…?! PDCA: Plan Delay Cancel Apologyze 領導等於老闆嗎 是的, 兩岸的用詞 > 常常聽到大陸會說 XX 領導人,像是台灣領導人蔡XX

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