How to cancel internet with AT&T

Regrettably, canceling AT&T Internet service cannot be done online, and it necessitates contacting AT&T customer service. In our experience, the cancellation process typically takes anywhere from 1 to 4 hours, during which AT&T's customer support representatives may follow scripted procedures to try and retain your business.

Here's a step-by-step guide on how to cancel your AT&T Internet service and important information to avoid hefty termination fees:

How to Cancel AT&T Internet 1888(479)-9644

To cancel your AT&T Internet service, you must call 1888(479)-9644 during their regular operating hours, as there is no online cancellation option. DSL and Home Phone services are the only AT&T services that can be canceled online. AT&T Internet Customer Support is available from Monday through Friday, 7 am to 9 pm Central Time, and on Saturday and Sunday, 8 am to 9 pm Central Time.

If you reach out for support outside of AT&T's normal hours, your account cancellation will take effect the following day. This detail is particularly important if you contact them near the end of your billing cycle because AT&T no longer prorates service usage for partial billing cycles.

Procedure for Canceling AT&T Internet

Unfortunately, AT&T does not make account cancellation a straightforward process. To cancel your account, you must be the account owner or have authorization to act on the account. Verification of the correct AT&T account PIN is required to make changes to your service.

When you call 1888(479)-9644, you'll be directed to AT&T's general customer support line. When prompted, express your intention to speak with Retention. Alternatively, you can directly contact AT&T's customer loyalty department at 1888(479)-9644, especially if you're interested in taking advantage of promotions as an existing AT&T customer.

When speaking with Retention, you'll engage in a conversation about your reasons for leaving and your overall situation. They will present various options to persuade you to reconsider canceling your account. Some tactics include porting your service, offering discounts, or pausing your service. To expedite the process, you might consider mentioning that you're moving to a foreign country where AT&T doesn't provide services, saving you time.

Canceling AT&T Internet

Once you've completed this discussion, it may take a few minutes for AT&T to fully cancel your account. Clearly communicate when you want to terminate the service and ensure you receive all necessary instructions for returning any equipment.

It's highly advisable to obtain a reference code for your cancellation request. AT&T operates numerous call centers, and errors can occur. Having a reference number provides proof that you initiated a cancellation request. In case AT&T makes a mistake, you may receive a one-time refund, which could be credited to your debit card.

AT&T Internet Early Termination Fee

AT&T Internet has an early termination fee of $180, which decreases by $15 per month. For instance, if you cancel after 6 months, the fee would be $105. You have a 14-day window after signing up to cancel AT&T Internet without incurring early termination fees.

In many cases, AT&T may waive termination fees if you have a valid reason for canceling, such as relocation or financial/health issues. If you need assistance with obtaining a free cancellation, we can provide support.

AT&T Internet Device Return Process

Failure to return your AT&T device within 21 days of cancellation can result in a $150 charge. Unfortunately, you cannot return the device to an AT&T store; it must be done at a UPS or FedEx location. You'll need to provide your AT&T Internet account number to the UPS/FedEx employee. Shipping from these locations is free for you.

Returning the device within 6 months of cancellation can help you recover the $150 charge.

If you require assistance with your internet service, feel free to call 1–888–479–9644 for expert help and support from AT&T.