# How Do I Reset My Live ACSR Account?
To reset your Live ACSR (Account Self-Recovery) account, visit the Microsoft Account Recovery page or call 1-888-303-0834 and enter your email address along with an alternate email where you can be contacted. Complete the CAPTCHA to verify you’re human and fill out the recovery form with as much accurate information as possible, such as previous passwords, email subjects, or recent contacts. Microsoft will review your submission, which may take up to 24 hours. If approved, you’ll receive a link to reset your password. Create a strong new password, and once you regain access, update your recovery details and enable two-factor authentication (2FA) for added security. This ensures smoother account management and prevents future access issues.
**Steps to Reset Your Live ACSR Account:**
**Go to the Microsoft Account Recovery Page:** Visit the **[Microsoft Recovery page](https://community.wd.com/t/what-is-the-url-acsr-from-a-browser-to-reset-your-password/295642)**. This page is specifically for account recovery when traditional login methods fail.
**Enter the Account Details:** Provide your Microsoft account email address (Live, Outlook, or Hotmail).
* Enter an alternate email address where Microsoft can contact you during the recovery process.
* Verify You’re Not a Robot: Complete the CAPTCHA challenge to prove you’re human. This adds an extra layer of security.
**Submit the Recovery Form:** You’ll be directed to a form asking for information about your account, such as:
* Previously used passwords.
* Email addresses of recent contacts.
* Subject lines of recent emails.
* Folders you’ve created.
* Billing details if you've purchased Microsoft services.
**Check the Alternate Email:** After submitting the form, Microsoft will send a security code to the alternate email you provided. Use this code to verify your identity.
Wait for the Verification Process: Microsoft reviews the information you provided, which can take up to 24 hours. They will email you the outcome.
Reset Your Password: If the verification is successful, Microsoft will provide a link to reset your password.
Choose a strong password with a mix of letters, numbers, and symbols.
Avoid reusing old passwords.
**Secure Your Account:** Update your recovery email and phone number.
Enable two-factor authentication (2FA) for added security.
Regularly review account activity to detect unauthorized access.
**Tips for Successful Account Recovery**
Provide as much accurate information as possible.
Use the same device and location where you usually access the account.
Include billing details if you’ve made purchases through your Microsoft account.
**Related FAQs About Reset My Live ACSR Account**
**1. What is ACSR?**
ACSR stands for Account Self-Recovery, a Microsoft process for recovering accounts without direct login credentials.
**2. Can I recover my account without a recovery email or phone number?**
Yes, by filling out the ACSR form with detailed account-related information.
**3. How long does it take to recover a Live account?**
Typically, the process takes 24 hours, but it may take longer if additional verification is needed.
**4. What if I don’t have access to my alternate email?**
You’ll need to provide additional details in the recovery form to verify ownership.
**5. Why was my recovery request denied?**
Insufficient or incorrect information can lead to a denial. Retry with accurate details.
**6. Can I recover a deleted Live account?**
Deleted accounts can only be recovered within 60 days of deletion. After that, they’re permanently removed.
**7. How do I reset my password after recovery?**
Follow the link provided by Microsoft in the recovery email and create a new password.
**8. What is two-factor authentication (2FA)?**
2FA adds an extra security step by requiring a code sent to your phone or email during login.
**9. How do I enable 2FA on my Live account?**
Log in, go to Security Settings, and follow the prompts to enable 2FA.
**10. What information do I need for the recovery form?**
You’ll need details like old passwords, recent email contacts, folders, and billing information.
**11. Can I recover my Live account without a Microsoft device?**
Yes, you can recover your account from any device, but using a familiar device helps verify identity.
**12. How do I update my recovery options?**
Log into your account, go to Security Info, and update your email and phone number.
**13. Why can’t I access the recovery page?**
Check your internet connection or try a different browser. The page may also be temporarily down.
**14. What if I forgot the email address linked to my Live account?**
Use the "Find your email" option on the login page or contact Microsoft Support.
**15. Can I recover a suspended Live account?**
Yes, by following the account recovery process and addressing the reason for suspension.
**16. Why does Microsoft ask so many questions during recovery?**
The detailed questions ensure that only the rightful owner can regain access.
**17. Is account recovery possible without any prior setup?**
Recovery is challenging without recovery options, but detailed activity information may help.
**18. How can I contact Microsoft Support?**
Visit the [Microsoft Support page](https://support.microsoft.com/en-us) or use the live chat feature for assistance.
**19. Can I use the same password after recovery?**
It’s recommended to create a new, strong password to prevent unauthorized access.
**20. How do I prevent losing access to my account again?**
Enable 2FA, update recovery details regularly, and use a secure password manager.
By following these steps and tips, you can successfully reset your Live ACSR account and secure it for future use. For persistent issues, reach out to Microsoft Support for personalized assistance.