# Starlink Internet Not Working | +1-888-653-7618 | Starlink Internet Support Phone number
When installing a dish for the first time, the "Starlink Disconnected" error message is the most frequent problem. People who recently moved or modified the dish report experiencing it frequently as well.
This page is meant to assist you if you are encountering the dreaded "Disconnected" problem when configuring your Starlink system. Below is a brief video on one of the most popular fixes. You should also read the rest of the post to find out about some additional causes and solutions.
What results in the error "Starlink Disconnected"?
A disconnected or loose wire is the error's most frequent cause. This usually happens on the system's Starlink dish side. A dish or cable with damage can also cause the error.
When the app displays "Starlink Disconnected," it signifies that the router and dish are not in contact with one another.
# Fix Starlink Internet not Working | +1-888-625-2848
The more modern rectangular dish is used by most individuals. This error notice can still appear if you have the older circular dish. The spherical dish has various connectors that are less likely to become loose or disconnected. This message can be brought on by a defective cable, dish, or power source.
How to correct it
The Starlink cable connectors on both ends should be checked first. A connector is there, and it connects to the dish mast. On the router, there is a connector as well.
The most frequent point of failure is the connector on the dish. Make that the connector is clean and undamaged, and that it is fully seated up into the mast. As demonstrated in the video above and in this image, the cable should be flush:
You must reseat the cable if it is not quite flush with the mast. Avoid pushing it or you risk damaging the connector. I've discovered that attempting to apply various angles to the connector aids in correctly seating it. The plug should readily hook into place once it has been properly aligned. Once more, don't push it.
Another suggestion is to fold a small piece of paper twice or three times. It should be slid in behind the connector. The connector glides into position with some assistance from the paper. This may assist in correctly aligning the connector.
Additionally, verify the router's cable connection. Completely unplug the connector, then inspect it for damage. Next, re-insert. The connector housing and the router should fit tightly together, with no movement or gaps.
Additional procedures for troubleshooting
Try performing a system power cycle if the "Starlink Disconnected" error still occurs after you have examined the cable and connectors. To accomplish this, unplug the router. After letting it sit for a while, plug it back in.
Another thing to examine is whether the dish remains vertical when stowed or moves and points upward. The dish needs to face upward after it is powered on to locate satellites. Your dish is either not receiving power or data, or it is broken, if it never moves.
Continue to receive the error? Not to worry! Your dish is probably still covered under warranty. Depending on what they uncover, Starlink will assist you in getting a new cable, router, or dish.
You must sign into your account on the website or app and navigate to the Support area of the menu in order to contact Starlink. By selecting the thumbs-down icon next to the help topic that most closely relates to your problem, you can then start an online support ticket and ask for assistance.
Visit our how-to guide to learn more about how to contact Starlink.
Conclusion
You should check the cable and cable connections on both ends if you receive the "Starlink Disconnected" problem. The most frequent reason for this problem is the connection on the dish.
If the cable appears to be fine, the issue might be with the dish or router. Since this problem ought to be covered by your warranty at this point, you should get in touch with Starlink and ask for assistance.
To Fix Get fixed [Starlink Internet not Working](https://sites.google.com/view/fix-internet-not-working-usa/home) contact Starlink Internet Support Phone number at **+1-888-625-2848**.