Why use openly.work

• 0% service fees. Freelancers get exactly what clients pay.
• Instant payouts with money arriving the moment the contract completes.
• Transparency & Credibility Icentivizes public communication and deliverables to eliminate fake reviews and have verifiable work. (openly.work offers an optional confidentiality agreement)
• Blockchain Payments All payments are done with crypto payments through solana blockchain, publicly recorded, traceable, and verifiable. Customs tokens can also be used as payment option.

FAQ

How it works ?

1. Client creates a job with with a price/budget.
2. Openly.work holds the client's payment in escrow until job delivery deadline.
3. Freelancers set the deliverables onto the platform.
4. Clients have a set timeframe to evaluate and approve the deliverable.
5. Upon approval, the platform automatically releases the corresponding payment to the freelancer.
6. If the client doesn't approve, the funds go back into escrow and the freelancer can contest.
7. If the deadline passes without client review the payment is released to the freelancer.

How to reach freelancers through openly.work ?

On openly.work, clients and freelancers communicate directly.

The client creates a job in openly.work and shares a generated a link with the freelancer. This link acts as a formal project invitation.

Upon accepting the project through the link, the job officially starts, and the freelancer can begin working!

What fees does openly charge ?

Fees are charged to the client only.

• Quality Assurance: set by the evaluation period, its price is determined on a per evaluation day basis
• Confidentiality Agreement: keeps all work private

See the pricing page for price values.

How do i get SOL, USDC or EURC ?

You can hold your crypto in your own crypto wallet. Requires installing a mobile app, such as solflare or trust wallet. Crypto can be purchased directly from the wallet app.

We currently recommend solflare

How to use earned USDC ?

Here are the most common ways to use your USDC:

1. Convert USDC to Fiat Currency (e.g., EUR)

• Visit MoonPay.com to sell your USDC for EUR.
• When using MoonPay, make sure to select USDC on the Solana blockchain (USDC SOLANA) for the transaction.

3. Convert USDC to Bitcoin (BTC)

• Register with a cryptocurrency exchange that supports USDC on the Solana blockchain.
• Transfer your USDC to the exchange and sell it to purchase BTC.
  Ensure you check the exchange's compatibility with Solana-based USDC before making any transactions.

Can I pay (or get paid) for a project outside of the openly.work platform?

Yes, Openly.work empowers you with flexibility:

• Platform Payments (Optional): Openly.work offers a secure payment processing system within the platform for your convenience.
• External Payments: You and your clients can choose to complete transactions outside of openly.work using your preferred methods (bank transfers, online payment processors, etc.).

Important Note:
While openly.work allows external payments, it's important to understand that:

• Openly.work cannot guarantee the security or enforce the terms of agreements made outside the platform.
• Dispute resolution features might be limited for transactions not processed through openly.work.

How to communicate with freelancers during a job ?

Openly.work empowers you with communication freedom. You can choose Your Channels.

Collaborate with freelancers on your preferred platform, whether it's email, messaging apps, project management tools, or even a phone call. This allows for a familiar workflow and a personalized touch.

How openly.work handles disputes ?

To use the dispute resolution service, clients must purchase Quality Assurance. This feature allows clients to protect their investment by disputing the quality of a freelancer’s work if it fails to meet agreed-upon standards.

All freelancers are automatically granted a Refund Appeal by default. However, openly.work may revoke this privilege if there is suspicion of fraud or if further verification is required. In such cases, freelancers will need to purchase a Refund Appeal to retain the ability to dispute a client's refund request. This feature gives freelancers the means to challenge refund claims.

When a dispute is raised, openly.work first seeks a non-binding resolution, aiming to reach a mutually acceptable payment amount through negotiation between the client and the freelancer. If this attempt does not succeed, the dispute progresses to a binding resolution. In this phase, an impartial third-party arbitrator reviews the evidence presented by both sides, investigates the situation, and makes a final decision on whether the client’s reasons for withholding payment are valid. The arbitrator's decision is binding and enforceable.

Can clients sign their own contracts with freelancers ?

Yes, clients can sign their own contracts with freelancers. openly.work provides an optional Dispute Resolution service, which includes a standard contract for a low fee.

If both parties choose to manage disputes independently, they can opt out of the openly.work Quality Assurance (which covers Dispute Resolution service) and use their own contract if they wish. With this option, neither party pays fees to openly.work. However, please note that in this case, the platform will release the payment immediately after the freelancer submits their work.

How many fees does Openly.work has ?

openly.work offers 2 optional fees in its structure:

• Quality Assurance: Available to clients, this protects their investment by allowing them to dispute the quality of work.
• Confidentiality Agreement: This fee is charged to keep project deliverables private; otherwise, all work remains public.

All of these fees are optional, and users can access the platform completely free without using them.

If a dispute resolution is triggered and can't be settled by mediation, both the client and freelancer will have to buy the arbitration fee which is only refunded to the winner. Arbitration fees are paid to 3rd party independent services.

For Clients

Why should I buy Quality Assurance ?

To ensure you don't fall into scams, with Quality Assurance you can revoke the final work.

What is the evaluation period ?

Once the freelancer submits their completed work, a evaluation period begins.

During this period, the client has the opportunity to assess the work's quality and decide whether to approve or reject it.

• Automatic Payment: If the client doesn't provide feedback or take action within the evaluation period, the payment is automatically released to the freelancer.
• Client Rejection: If the client rejects the work, they must provide specific feedback and negotiate a solution with the freelancer.
• Dispute Resolution: If a dispute arises, openly.work's dispute resolution process can be initiated.

Can I set customizable contracts ?

openly.work lets you create your own contract agreements. This gives you the flexibility to choose the legal jurisdiction that governs your agreement, or craft specific terms that address your unique project requirements. Please contact [e-mail] for more details.

The delivery date has passed and no work has been delivered, what should I do?

Always communicate with the freelancer first. If you dont get a reply, you can go to the job page and click "Cancel" to get your money back.

How do I change the review end date ?

Once the task has initiated, only freelancers can modify the review end date.

How to cancel an in-progress task ?

While clients cannot cancel in-progress tasks, that can be done by the freelancer. If you need to terminate a project early, you can negotiate a partial payment with the freelancer. This payment can be applied towards the work completed to date.

Please note: This is a mutually agreed-upon arrangement and should be discussed directly with the freelancer.

What if I don't buy Quality Assurance ?

Openly.work offers flexibility for experienced freelancers and clients who prefer to manage disputes independently. Here's how it works:

• Custom Contracts: You can choose to use your own contracts outlining your dispute resolution procedures.
• Immediate Payment Release: Upon project delivery openly.work will immediately release the payment.

Important Note:

While opting out offers cost savings and control, it's crucial to understand that:

Openly.work Won't Mediate Disputes: If a disagreement arises, openly.work will not be involved in mediation or arbitration.
Increased Risk: You and the client are solely responsible for resolving any disputes. This can be time-consuming and potentially lead to legal involvement.

Recommendation:

Openly.work strongly recommends considering the potential risks before opting out of dispute resolution. However, we understand the needs of experienced users who may prefer this approach.

For Freelancers

Why should I use openly.work ?

When it comes to freelance work, getting paid on time is a top priority. Openly.work offers a key advantage that helps freelancers:

Escrow Protection: Every job on openly.work uses a secure escrow system. This means the client's payment is held by openly.work until you complete the project.

What this means for you:

• Reduced Risk: You don't have to worry about clients delaying or withholding payment. Once you deliver quality work, you'll receive your payment in the agreed evaluation period.
• Focus on Your Work: With the security of escrow, you can focus on what matters most – delivering excellent work for your clients.

Openly.work prioritizes fair and secure transactions, giving you the peace of mind to chase your freelance goals!

How to quit an In-Progress Job ?

If you need to quit a job that's already underway, here's the best approach:

• Communicate Clearly: Contact the client as soon as possible to explain the reasons for the cancellation. Be respectful and professional.
• Agree the payment: Negotiate a mutually agreeable solution, such as:
  • Partial Payment: If you've completed some of the work, you might be able to request partial payment.
  • No Payment: If the cancellation is due to circumstances beyond your control, you and the client might agree on no payment.
• Close the job: Set the aggreed payment, zero if no payment, and submit to close the job. If there's any completed work, you can add it to the submition too.
• Provide Feedback: Once you've submitted the work, you'll have the opportunity to leave feedback for the client. Encourage the client to do the same. This can help other freelancers or clients make informed decisions in the future.

Remember: Open and honest communication is key when canceling a job. By following these steps, you can minimize any negative impact on your professional reputation and potentially maintain a positive relationship with the client.

The evaluation period has ended without approval, what should I do?

Always comunicate with the client first. If you dont get a reply, got to your task page and click "Get Payment".

Why is evaluation period important ?

If by the end of the evaluation period the delivery has not been approved or rejected, the escrow payment is released to the freelancer.

Can I showcase my work done in openly.work ?

On openly.work, clients can choose to keep job deliverables confidential, meaning the freelancer's work will not be shared publicly, and the freelancer cannot include it in their portfolio. By default, openly.work assumes all job work and deliverables are open, allowing freelancers to showcase them in their portfolios.

Can the client request personally identifiable information ?

The employer will not need any personally identifiable information from you.

As a rule of thumb, never give anyone online your:

• Social security number
• Banking information
• Government ID (numbers or pictures)
• Address
• Phone number

Scammers can use this type of information to steal your identity and run a scam.

If it happens to Report it as SCAM !

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