# [phone] Best Buy Geek Squad Return Policy

**Best Buy Geek Squad [phone] Return Policy**

Best Buy is one of the largest electronics retailers in the world, with a considerable presence both online and in terms of physical locations. Whether you’re shopping for a new phone or a Nintendo Switch, Best Buy likely has what you’re looking for. But before you pull out your wallet, it’s important to understand Best Buy’s return policy before doing business with the company.

## What is Best Buy’s return policy?

A few factors should be considered when reviewing Best Buy’s return policy, including return periods, restocking fees, and whether the purchased item can be returned. Fortunately, most electronic items, including smartphones, can likely be returned.

### Return periods

For everything except mobile phones and other items that require activation, the return period is 15 days. (For comparison, Amazon’s return period is 30 days.) Those items that require activation (phones, tablets, hotspots) must be returned within 14 days of receiving the unit. The big exception to this 14-day return period is Verizon items, which have a 30-day return period.

### Replenishment Fees

Cell phones (except prepaid) have a $45 restocking fee.

**A listing of product categories incurs a 15% restocking fee. These include:**

* Drones
* DSLR cameras and lenses
* Mirrorless cameras and lenses
* electric bikes
* electric mopeds
* Leg and body recovery systems.
* premium camcorders
* Projectors
* Projection screens
* Any special order items

### Large appliances

Large appliances are eligible for return within the standard 15 days, but since they may need to be picked up, there is a special procedure for returning them. If you discover any problems with your appliance within 15 days of purchase, please call 1–888-BEST BUY [phone] with your order number and you will receive return instructions.

### Condition like new

All returns to Best Buy must be made as new. The company reserves the right to deny your return if it has any problems (cracked, dirty, defaced). Clothing cannot have been worn or washed and must still have its tags attached. In other words, don’t be too quick to tear the tags off new shirts or hats.

### Best Buy Totaltech

Best Buy has a subscription-based service you can join called Totaltech. It costs $199.99 a year and offers extensive benefits. That includes free or discounted Geek Squad support, free shipping, extended warranties, discounted repairs, and a dedicated phone line, among other things. And if you need to return to Best Buy, Totaltech membership extends your return period from 15 to 60 days.

It may seem like an expensive proposition, but it could be a real bargain if you plan to have a tech-intensive year (for example, if you move to a new house or set up a home office). Just be sure to cancel when you no longer need the benefits.

### How to return an item at Best Buy

**If you have decided to return an item you purchased at Best Buy, you have two options:**

**In the store**

Items purchased online at bestbuy.com can be returned to any Best Buy location. Bring your receipt/delivery note, the card used to make the purchase, and your photo ID. You can use the Best Buy store locator.

**By postal service**

Items purchased at a physical Best Buy store can only be returned to that store. Items shipped to you through bestbuy.com can be returned using a prepaid shipping label that you can print from your bestbuy.com account. Best Buy uses UPS, so you must drop it off at a UPS location unless you want to pay for pickup.

**There are some items that you cannot return, such as:**

* Large screen TVs (over 50 inches)
* Kegerators
* Soft drink manufacturers
* Some items containing lithium and other batteries
* Return an important appliance
* Even if you brought your appliance home yourself, you can call 1–888-BEST BUY [phone] to schedule a pickup. This may be possible if you prefer to retrieve it yourself, but you may have to go to a specific location rather than the one closest to you. Then you should consider a van.

#### Geek Squad Return Policy

Geek Squad’s Return Policy is designed to facilitate hassle-free returns for customers who have problems with their purchases or services. Whether returning defective products, unwanted items, or requesting refunds for services, Geek Squad aims to provide flexible options that prioritize customer satisfaction. The policy covers various scenarios, including exchanges, replacements, repairs and refunds, with specific guidelines tailored to different types of products and services.

#### Eligibility Criteria:

To qualify for a return or exchange under the Geek Squad Return Policy, customers must meet certain eligibility criteria.

**These criteria usually include:**

* Proof of Purchase: Customers must provide a valid receipt or proof of purchase when initiating a return.
* Timeframe: Returns must be requested within a specific timeframe from the date of purchase or end of service. This period may vary depending on the type of product or service.
* Item Condition: Products and services must be returned in their original condition, with all accessories and packaging included. Items showing signs of wear may be subject to additional scrutiny.
* Membership Status: Some return policy benefits may be exclusive to Geek Squad members or customers with certain membership levels. Membership status may entitle customers to extended return periods, priority support, and other benefits.

#### Types of Returns:

**Geek Squad supports several types of returns, each with its own set of procedures and conditions:**

* Defective Products: Customers may return defective or non-functioning products for replacement, repair or refund, depending on the warranty and the nature of the defect. Geek Squad can facilitate repairs in-house or coordinate with manufacturers for warranty coverage.
* Unwanted Items: Customers who wish to return items for reasons other than defects, such as change of mind or dissatisfaction, may be eligible for exchanges or refunds. However, certain conditions may apply, such as restocking fees for opened or used items.

#### Frequent Asked Question

**Who runs Best Buy?**

Richard Michael Schulze founded the company in the 1960s. Corie Barry is the current CEO and Patrick Doyle is the president.

**Is Best Buy international?**

Best Buy operated in China until 2011 and in Europe until 2012. It currently operates in the United States and Canada.

**Is electronics recycling at Best Buy stores free?**

No, recycling your electronics costs $29.99 per item.

**Resourec Link:**
https://medium.com/@rc9338288/1-833-562-1543-best-buy-geek-squad-return-policy-4473e7c7c7ab