How Do I Fix Quicken Error CC-902?

Quicken Error CC-902 is an online banking connectivity error that typically appears when there is an issue with how your financial institution is linked within Quicken. Most often, it occurs when a bank requires you to update your login credentials or security settings in Quicken after changes have been made on their end — such as a website redesign or password update.

Let’s walk through what causes this error and how you can fix it step by step.

🔍 What Causes Quicken Error CC-902?

This error may appear during a One Step Update or when trying to connect an account for the first time. Some common causes include:

• Recent changes to your bank’s login process
• Multi-Factor Authentication (MFA) updates required by your bank
• Incorrect or outdated credentials stored in Quicken
• Your bank requiring reauthorization to continue syncing
• Temporary communication issues between Quicken and the bank’s server

🛠️ Step-by-Step Guide to Fix Error CC-902 in Quicken

✅ Step 1: Confirm Bank Access via Web Browser

Before making any changes in Quicken:

1. Open your browser and go to your bank’s website.
2. Log in using your current credentials.
3. If prompted to change your password, accept new terms, or complete MFA, do so.
4. Once access is verified, return to Quicken.

If you can’t log in on the website, the issue likely lies with your bank credentials — not Quicken.

✅ Step 2: Update Login Credentials in Quicken

After confirming that your credentials work on the bank’s website:

1. Open Quicken.
2. Go to Tools > Account List (Ctrl + A).
3. Find the account showing the error and click Edit.
4. Click on the Online Services tab.
5. Choose Deactivate to remove the current connection.
6. After deactivating, click Set Up Now.
7. Re-enter your correct username and password.
8. Link to the existing account in Quicken when prompted.

This re-establishes a fresh and valid connection to your bank.

✅ Step 3: Refresh Financial Institution Information

1. In Quicken, go to Tools > Online Center.
2. Choose the financial institution from the drop-down list.
3. Press Ctrl + Shift on your keyboard and click Contact Info.
4. Click Refresh to update the bank’s connection profile.

This step ensures Quicken uses the latest configuration for your bank.

✅ Step 4: Update Quicken to the Latest Version

Using an outdated version of Quicken can cause compatibility problems.

1. Go to Help > Check for Updates.
2. If an update is available, install it.
3. Restart Quicken and attempt the One Step Update again.

✅ Step 5: Validate Your Quicken Data File

1. Navigate to File > File Operations > Validate and Repair.
2. Check Validate File and click OK.
3. Review the validation report once the scan is complete.

This process helps ensure your file integrity and catches data-related issues.

💡 Bonus Tips

• Always back up your Quicken file before making major changes.
• Avoid using VPNs or proxy connections while performing updates in Quicken.
• Make sure your Quicken subscription is active, as expired software may limit access to online services.
• If your financial institution changed names or merged, you may need to re-add the account using the updated institution name.

📞 Need More Help? Contact Quicken Support

If you're still seeing Error 1618 after trying everything above, it might be time to get expert help.

🔗 Visit: https://www.quicken.com/support
You can start a live chat, schedule a callback, or browse troubleshooting guides.

For technical support with your Quicken software, call [phone]. You’ll reach a support expert who can assist with errors, updates, file recovery, and software functionality.

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