One of the most widely used VoIP (Voice Over IP) services nowadays is Google Voice. This is mostly due to the fact that the service is cost-free unless you want to migrate your current mobile phone number to it.

You can forward any calls or messages to this number to your own cell phone for free if you register for a special phone number that Google provides. Sadly, there are times when Google Voice may not function. This can include being unable to access your account at all, not receiving new call notifications, or not receiving any new calls or messages.

Consider Google Voice as an example. Despite being one of the most popular solutions available, consumers frequently report several troubles each month. If you depend on the platform to handle all of your company calls and texts, Google Voice malfunctioning can hurt your brand's reputation.

Before selecting your phone service, you should be informed of all the potential obstacles you may encounter (and whether they can even be overcome). Although the fact that Google Voice is free for individuals may entice you, the service may wind up costing you if it leads to dissatisfied customers and ineffective teamwork.
So what problems do people have with Google Voice? How do you address them when Google doesn't even provide customer support? We'll guide you through nine common app issues and show you how switching to an alternative to Google Voice like OpenPhone can solve all of your GV difficulties in a single step.

## 7 Common Google Voice Problems
If you use Google Voice, here are seven common problems you may encounter and how to resolve them:

**Problem 1: Incoming calls don’t ring**

It's possible that inactivity is to blame if Google Voice won't function on a computer. If you are not using Google Voice or are inactive for a while, incoming calls will be muted. Google Voice's background operations are not particularly effective. In order to keep your Google Voice tab active, you must periodically return to it. In addition, there are two reasons why Google Voice might not be functioning on iPhone or Android devices:

* If you have the "do not disturb" mode turned on, no calls will ring when they come in. Go to the app's settings and deactivate it.
* It's possible that you disabled the call-answering feature on the web, Android, and iPhone. Toggle it on by clicking the "calls" section in your preferences.

**Problem 2: Sound quality issues**

VoIP calls typically have substantially higher sound quality than traditional phone calls. That isn't necessarily the case with Google Voice, though.Poor speech quality has been a common complaint from users while speaking with potential clients and consumers. They have been driven away from Google Voice and towards alternative VoIP phone solutions as a result of this major pain issue. It's also possible that Google Voice won't function over WiFi. Keep in mind that the Voice App is the sole way to make Wi-Fi calls. Additionally, problems with sound quality are frequent on a bad mobile network. There isn't much you can do about a connectivity or Wi-Fi issue, which suggests that Google Voice is at blame.
**Problem 3: Unable to port phone numbers**

Although Google Voice asserts that it can migrate existing phone numbers, several customers have reported the opposite. Many criticise the difficult process or their inability to complete it. For instance, there is a $20 per number porting cost. Your Canadian or toll-free numbers cannot be ported. Other restrictions exist as well. You could get into serious difficulty if you ever get stuck during the procedure, which is more likely if you're moving many phone lines. Again, there isn't a clear answer to the problem because the Google Voice team hasn't offered any help or clarification on it.
**Problem 4: Can’t access the Google Voice account**
This is the most common problem. Fortunately, there are a few quick fixes that can help you. Here are some of the solutions you can try:

* It may be due to connectivity issues if Google Voice isn't working on your computer or mobile device. You might not be able to access your Google Voice account because of low connectivity.
* Make sure the Google Voice app you're running is up to date if Google Voice on Android or iPhone isn't working. Find the most recent app version by visiting the App Store or Play Store.
* Google Voice could not be functioning on a new phone due to an old Voice app.
* Make sure you have a Google Voice licence and a phone number from your admin. They have a "users" section on their end where they can perform this.
* Google Voice server difficulties may occasionally be to blame. Due to server difficulties, the website and mobile app are down, making Google Voice unusable on computers and mobile devices. You'll need to be patient.

**Problem 5:Unable to make international calls**

There are various restrictions with Voice for Google Workspace. The inability to make international calls is one of them.If you are unable to make international calls using Google Voice, you might want to check sure that you have enough credits and that the user plan is turned on. Verify that Google Voice is offered in the nation you are contacting before making a call.If Google Voice stops functioning on a new phone, there may be an app on the new phone that is incompatible with the Google Voice service. If so, you must find and uninstall the app that is the source of the issue. Restarting the device can also be beneficial occasionally.

**Problem 6: Loading very slow on the browser**

Good smartphone app for Google Voice. Or at least is adequate to meet the fundamental requirements of calling. However, there are occasions when using the browser to access it can be difficult.

The [voice(dot)google(dot)com] website loads extremely slowly, according to many users. Google Voice may not function on a PC when the server is occasionally unavailable. However, if that is not the case, you can attempt some of the following to solve this issue:

* You must first resolve any connectivity problems if there are any.
* Do you have a browser that isn't compatible? Typically, Chrome, Edge, Firefox, or Safari are advised.
* Google Voice might not be functioning properly on desktops due to an older browser.
* Clean out the cookies and caches on your browser, then sign back into your Google Voice account. The browser may occasionally fail to establish connections with particular websites.
* It is easily fixed by clearing caches and cookies.

**Problem 7: Can’t find your phone number**

It has happened to certain users. In many instances, this is a simple repair. However, Google may have suspended your use of the phone line if you discover today that Google Voice is not functioning after being inactive for several months. You can lose your business number in that situation, which could be a huge concern. Google mandates that you utilise your number at least once every six months in some manner, including calling, texting, listening to voicemail, or opening the Voice mobile app. Your account might be deleted if you don't. And after that, before your number is permanently lost, you have 45 days to regain it. Google may also discontinue its VoIP services if you moved your number to Google Voice but failed to pay the requisite cost. Therefore, be sure that neither of these two are the causes if you can't find your phone number on the dashboard.

## 9 common Google Assistance issues

When it comes to VoIP calls, Google Voice's track record is far from perfect. A simple Google search for "Google Voice not working" returns several comments, inquiries, and articles regarding well-known (and occasionally unresolved) issues. You're not the only Google Voice user experiencing problems with important business phone services.

**1. Unable to access Google Voice account**

Your Voice over Internet Protocol (VoIP) service should, at the very least, be accessible. However, if you're having problems using Google Voice, it might be a problem with your internet connection. You might also need to visit your Google Play Store or App Store to upgrade the Voice app to the most recent version. Additionally, if you attempt to use more than one Google Voice number on your phone, you may experience difficulties. In any other case, you or your team members might not be able to access Voice using your Google accounts.
When using Google Voice for Google Workspace, administrators must first provide each user a Google Voice licence (and each number can only be given out once). Team members may encounter problems that administrators can't resolve on their own when they unintentionally reassign phone numbers or neglect to enable Google Voice for each individual account.
Getting started with Google Voice for business can be a tremendous hassle, despite the fact that it's a really simple remedy - licences and phone numbers can be controlled through the "Users" area of the Google Admin panel.

**2. No ringing for incoming calls**

You've successfully entered Google Voice. So why don't you actually receive a notification when calls or SMS messages are waiting for you? Never assume that your customers will be satisfied if you have a lot of missed calls or voicemails. Check the app's settings to determine whether you have "Do not disturb" mode on; if so, turn it off. whether not, check your settings' "Calls" section to determine whether you mistakenly disabled call answering on your iPhone, Android device, or web browser. However, Google Voice will still quickly mute audio when you stop using the platform for a bit, even if you're simply on the next tab over, even if all your browser settings are fine! Re-opening the tab and clicking about for roughly 10 seconds is the only solution. Google Voice will not consistently function in the background. When you're entirely focused on duties that aren't related to your business phone app during busy workdays, you can forget to log in and wind up missing a lot of calls.

**3. Unable to complete a call**

You can receive a message saying "we could not complete your call" if you're making an outgoing call and encounter a barrier. If you're using the Google Voice mobile app, you can change your settings to use WiFi or mobile data. Is Google Voice not functioning on your iPhone or Android smartphone, other than making sure your WiFi is turned on or your mobile data is turned on? You can check to verify if the mobile app is up to date if Google Voice isn't ringing on outgoing calls.

**4. Can’t make international calls**

Do you have an international clientele or a worldwide team? You require a phone service over the internet that enables seamless international calling. You could have a few problems with Google Voice.
First, free accounts are limited to US-only calls and texts. You can buy calling credits, but you can only have a maximum of $70 in your account (using the app on an iPhone is not available).
Even if you upgrade to Voice for Google Workspace, you'll still only be allowed to send messages within the US and spend up to $20 per user each month. In addition to those, Google Voice also has other messaging restrictions.
Additionally, Google Voice warns customers that if another app interferes with the service, they can experience problems making international phone calls. It doesn't indicate which apps can cause these problems, so it will likely take some trial and error to identify the problematic app, if one exists at all.
In case it's just a bug, you might also want to try restarting the Google Voice app.

**5. Major sound quality issues with Google Voice**

Quality is crucial while picking your VoIP provider. Unfortunately, Google Voice's reputation for having poor audio quality is well-deserved. Numerous consumers claim that they sound distorted or muffled during calls, which is undoubtedly terrible for company. Your customers might actually break up with your brand permanently after hearing "your audio is breaking up" one hundred times.
This is a Google Voice issue that consumers cannot resolve on their own, assuming you are not experiencing any Wi-Fi or mobile data troubles of their own.
However, finding assistance might not be as easy as you'd hoped due to the lack of customer service for free customers. Without anybody to ask, it's difficult to determine whether your problem is related to your platform, your internet connection, or something else.

**7. Google Voice number disappeared**

We know that this topic may seem a little strange. It's true, though, that you can now be ghosted by your Google Voice number.

You might not realise how many different ways this could occur. Although Google will even take away your phone number in the following situations, VoIP services are justified in revoking access if you don't pay.

* In six months, you don't pick up the phone, send a text, check your voicemail, or use the Voice app on an Apple or Android device. Only 45 days remain for you to retrieve the number before it is permanently lost.
* You transfer a number in but choose not to pay the $20 cost to keep the secondary number that Google provided you with within 90 days.

Even if it's easily prevented, the possibility of losing a phone number is never ideal for business owners. With the vast majority of reputable paid internet phone providers, this problem is practically unheard of.

**8. Can’t port phone number**
Google Voice expresses that it's ready to port telephone numbers, yet clients may really run into various porting issues on the stage. For instance, Voice doesn't uphold porting for Canadian or complementary numbers. Furthermore, you'll stall out on the off chance that you don't pay a $20 porting expense for each number. The interaction doesn't make it simple either, as clients report:

"Porting a number is really hard, there is zero client service." (Survey from G2)

"Moving numbers you are now utilizing was not exceptionally helpful for me." (Audit from GetApp)

A smooth progress of all your business telephone numbers into Google Voice isn't feasible for each organization, in any event, when it ought to be.

**9. Not receiving voicemail transcriptions**

You wouldn't be the first if you weren't receiving transcriptions of voicemails. Some customers complain about problems with transcription and delivery. There may be several causes for this:

* In your options, you disabled "Get voicemail via email".
* You're seeking for text transcriptions of voicemails since the Voice app has permanently blocked this function.
* Due to the caller's low voice quality, Google was unable to understand the message.

Remember that Google Voice still has few choices for receiving voicemail transcriptions, even if your issue has been fixed. OpenPhone and other Google Voice substitutes provide more integrations, enabling you to receive transcripts through more practical routes.
### OK Google not working? Here's how to fix it
**Check your language and microphone**
It merits scouring around a piece to preclude the least complex issues. For instance, really look at your language settings — while it's far-fetched, alright Google probably won't be working since you're communicating in some unacceptable language.

* To check or change settings, open Colleague physically, generally by swiping up from the base left or right corner of the screen. On the off chance that you have a Home button, hold it down.
* On the off chance that you see a compass symbol, tap it.
* Tap on your profile picture when it shows up.
* Go to Settings > Associate > Dialects.
* Select one language as your essential.
* You can pick Add a language assuming that you're bilingual, yet note that a few elements aren't accessible in each language, and you can't involve two dialects in a similar sentence.

Additionally, actually take a look at the receiver on your gadget. There can be garbage in the grille that makes it harder for your gadget to get sound. Ensure you're not in a boisterous climate, either, since while alright Google recognition has worked on throughout the long term, uproarious environmental factors can in any case deliver it futile.

**Make sure Google Assistant is on**

The question of whether Google Assistant is turned on at all is far more essential. Try to activate it on your Android device using the relevant gesture or button command rather than your voice. You ought to be asked to make the modification if it is not currently active.
**Make sure the OK Google command is enabled**

Here are the instructions for activating Hey Google or OK Google on a device with Google Assistant:

* Activate the Google app.
* When it appears, tap on your profile picture.
* Go to Voice under Settings.
* Select Voice Match.
* If it isn't already, turn the Hey Google switch on.
* If this is your first time using Assistant, you might need to train it to recognise your voice.
* Make sure Voice Match is turned on in the Other devices tab on all of your Assistant-ready devices.

**Turn off battery saver/optimization options**

Your phone's battery-saving features could provide a challenge because they can restrict performance and optional features. To test this, open the Settings app, choose Battery, and then disable features like Battery Saver (or similarly called alternatives, such as Power saving mode on OnePlus smartphones).
**Update the Google Assistant app**

Your issue with OK Google can be caused by an improperly updated Assistant app. Here's how to see whether there have been any updates:

* Activate the Play Store.
* Click on your profile photo.
* Select the Manage tab, then choose Manage applications and device.
* Select Updates are available.
* Updates for Google Assistant should be available right here. Then click the update button after checking the box next to it.

**Re-train the OK Google voice model**

Voice assistants may occasionally require some retraining in order to increase recognition. The process is simple and applies to Google Assistant as well:

* Activate the Google app.
* When it appears, tap on your profile picture.
* Go to Voice under Settings.
* Select Voice Model, then Voice Match.
* Make sure Voice Match is turned on for all of your Assistant-ready devices by checking the Other devices tab. Devices should be able to identify you, but if not, they won't be able to do so.

If you are a user, you must be aware about the beneficial aspects of this AI assistant. It becomes worrisome if it does not work during the work time. Knowing this, Google has developed a team of tech support professionals who are dealing with the voice assistant issues. They are assisting the users in a plethora of ways, including the phone and chat supports. So, you can get in touch with this team and get a technical answer if you want to know any more thing related to this issue. We have covered all the possible issue related to Google Asistance we hope you have fixed Google Voice not working Issue or [Google Assitance not working](https://sites.google.com/view/gooogle-voice-not-working/home), If not then you should try to contact with their customer support via diaing this number [phone].