## Qualitative interview guide

**Introduction**

*Our app aimed to help seniors suffering from mobility problems. It is designed so as to connect their home to the activity they plan on doing (for instance, going to the doctor, book club...)*

Q1: Do you have questions about the concept of our app? Feel free to do so
Q2: Do you think that our application does make sense among seniors and could attract enough seniors to use?
Q3: Will you choose to use our application compared with other applications with similar function?
If yes, what drives you to do so?
If no, what do you think we still need to do in order to attract users?

**General information related to the topic**

Q4: What are your main activities on the daily basis ?
Q5: Do you find difficulties moving around in your everydaylife ?
Q6:If yes, would you use a technology that could facilitate your mobility ?

**Behavior related to particular issues**

Q7: Do you find the application useful for your mobility?
Q8: Which service would you add to our application?
Q9: Is the app easy to use ?

**Constructive suggestions for improvement**

Q10: What are the downsides of this application ?
Q11: Do you feel comfortable with the color and the text of the application?
:::

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:::warning
## Testcard

## Pre-testing
**Name:** GOUDET

**Age:** Hubert

**Occupation:** Senior

**Context of the meeting (where, with who, etc.):In his house, we were two.

**Duration of the meeting:15 minutes

## User scenarios testing

**1st instruction** (this is your first scenario):
You are sick and you have to go to the doctor but you can't drive.

**Observations:**

Hubert GOUDET didn't known what Uber was so he didn't understand that he had to click on the UBER logo. But when I explained to him what it was it was easy to use for him.

---

**2nd instruction:** (this is your second scenario):
You have to to prepare a meal because your family will come at your home and you want to do some shopping.

**Observations:**
It was easy for him to order an UBER to go to the supermarket.

## Qualitative testing

Answers :
Q1 = Why it is called teleportation?

Q2 = Yes because I can't drive anymore, I can't see well now.

Q3 = Yes because for example if I call a taxi I have to know where I'm going but in this application I have all the adresses.

Q4 = The main activity for me is to go shopping and to buy some food.

Q5 = Yes because I can't drive and I always have to find someone to pick me up.

Q6 = Yes, I think

Q7 = Yes because it allows people to move easily.

Q8 = Maybe you could add an overview of the shop in order to make easier the choice of a store.

Q9 = Yes, the design is simple and the app is adapted for seniors

Q10 = We need Uber to use the application and not all seniors have Uber. It is expansive to use it and many seniors have slender means.

Q11 = It is too orange, the writings are too small as well as the buttons.

**Learning & insights:**
From that, we've learn that we have to find a solution for the use of Uber and the price of this service and we have to make it easier to see on the application.

**Decisions & actions:**
To iterate, we will soften the color and change the size of the text.

## Testcard

## Pre-testing
**Name**: Nathan DOBIWTZ

**Age**: 77 years old

**Occupation**: Retired person

**Context of the meeting (where, with who, etc.):**
• Where? in a coffee shop
• With who? We were two discussing
• Duration of the meeting: 20/25 minutes

**Duration of the meeting:** 20 minutes

## User scenarios testing

**1st instruction** (this is your first scenario):
You are senior and you have to buy something to the bakery.

**Observations:**
Mr DOBIWTZ found the app interesting and easy to use. He hadn't encounter any particular difficulty.

---

**2nd instruction:** (this is your second scenario):
You are senior and you have to a medical apointment.

**Observations:**
Once again, Mr DOBIWTZ hadn't encounter any difficulty to access to the health service.

## Qualitative testing

Answers :
Q1: The concept is really interesting but it looks more like UBER sponsoring than a teleportation app.

Q2: It does make sense, the thing is not every seniors use smartphone.

Q3 : Yes, the design of the app is nice, simple and easy to use.

Q4 : My typical day looks like that :
• Go on a short walk in the morning
• Draw and paint
• Lunch with an old friend
• See my grand-sons during the afternoon (Wednesday especially)

Q5: Yes, I use a stick to walk more steadily.

Q6 : Yes, why not ! It is convenient.

Q7: Totally, it is sometimes difficult to keep in mind all the appointment I have planned during the weekday.

Q8: I will add a service that could call a number in case of emergency (emergency doctor…)

Q9: It is easy to use.

Q10: You should think about seniors ‘budget: UBER can easily become expensive.

Q11 : Perhaps the text could be clearer.

**Learning & insights:**
From that, we've learn that the app is easy to use and could attract seniors. However, we should pay attention to seniors' budget which can sometimes be limited.

---

**Decisions & actions:**
To iterate, we will make the app more accessible for low budget.

## Testcard

## Pre-testing
**Name:** Lorem Ipsum

**Age:** Lorem Ipsum

**Occupation:** Lorem Ipsum

**Context of the meeting (where, with who, etc.):** Casus vigore discessit non et quod exsecratione vigore publico et et malum acciderat publico cunctorum Serenianus cunctorum diebus isdem innoxius publico discessit atrox Serenianus casus diebus non innoxius isdem publico.

**Duration of the meeting:** *Lorem Ipsum*

## User scenarios testing

**1st instruction** (this is your first scenario):
You are ... and you have to ...

**Observations:**
Casus vigore discessit non et quod exsecratione vigore publico et et malum acciderat publico cunctorum Serenianus cunctorum diebus isdem innoxius publico discessit atrox Serenianus casus diebus non innoxius isdem publico.

---

**2nd instruction:** (this is your second scenario):
You are ... and you have to ...

**Observations:**
Casus vigore discessit non et quod exsecratione vigore publico et et malum acciderat publico cunctorum Serenianus cunctorum diebus isdem innoxius publico discessit atrox Serenianus casus diebus non innoxius isdem publico.

## Qualitative testing

Answers :
Q1 =

Q2 =

Q3 =

Q4 =

Q5 =

Q6 =

Q7 =

Q8 =

Q9 =

Q10 =

Q11 =

**Learning & insights:**
From that, we've learn that ...

---

**Decisions & actions:**
To iterate, we will make ...
:::