Tech Cheatsheet

Game Errors

RGSS Error

• In the past, this error only occured when players would spam buttons while the game is first loading. This is no longer the case on newer versions due to files being downloaded.
  • When a player has this error, ask them where it happened. If it happened as soon as they opened the game (prior to the title animation), they spammed buttons. If this happened after the title screen animation, this is a wifi problem. ?tag wifi

Marshal data too short

• This error occurs when attempting to turn on Auto Save
• Ask where the player download from FIRST
  • This error is most often seen with fake files
• If the player got the files from an official source, they have a save that is either corrupted or incompatible.
  • They will need to manually delete their corrupted save. ?tag save or ?tag corrupted

OpenAL Context

• Plug in speakers or headphones. The game cannot detect an audio device.

Randerror

There are two variations of this Error!

• ?tag randerror

OpenGL 2.0 Error

• Tell the player to update their Graphic Drivers
  • If the players drivers are up to date, their pc may not be compatible. They would need to do more research on their own. Anything else is outside the scope of our tech support team.

undefined method "trigger"

• From what I've seen, this is caused by fake files.
  • Needs more data.

Floating Hair

• Cause: When character customization was introduced, the character sprite broke and needs an animation reset.
• Player just needs to hold shift and run.

Temp Sprite - Save Selection

• This has the same cause as the above, it will fix itself. Player does not need to do anything.

BALD!

• Dye hair to fix. Unsure of cause

Game Opens then Closes!

• ?tag olddata
  • This is the relevant tag but may be confusing for some users.
• First, ask if they are using the Launcher.
  • If yes, tell them "Go to settings and click Game Folder" and send a screenshot
  • If no, as for a screenshot of their game folder
• IF YOU SEE THESE FILES:
  
• This is a failed update and they need to reinstall.
  • This shouldn't happen with the launcher!
• If their game files look fine and are using the launcher, ask for a screenshot of their "settings" tab.
• This is what the file path should look like: Downloads\PIFLauncher1.1.1\GameFiles\InfiniteFusion
  • If it doesn't, tell them to click "reset config" The launcher will likely make them reinstall, this is what we want.
    • They will still want to delete any old files that the launcher was originally pointing to.
  • If you see any mention of OneDrive, tell them to move the folder into downloads!
• If they are not using the launcher. but their game files look fine, they still need to reinstall to a fresh folder and delete any old game folders.

Screen flashing off and on!

• ?tag fullscreen

004_Validation Error - Short

• This was previously fake files
  • Currently this could be from:
    • Cheating
    • Trying to revert a save to an older version
      • This is the most likely scenario
    • Using a beta save on a non-beta game (Doubtful, but possible)

004_Validation Error - Long form

• Reinstall
  • Unknwon cause, could be Fake Files, Changed code, or device is simply struggling. If it happens after a reinstall, it's likely the device.

Rocket Meal Error

• Using the rocket meal causes this crash. (Highlighted for clarity on how to read)
  • Advise the player not to use the item and link the appropriate bug report.

Party Icons not showing!

• This is not a bug, this is due to the player using "Performance mode".
  • Ask the player if there is a specific reason they're using performance mode (game-performance.exe is the same thing)
    • If so, inform them that the only permanent fix is to turn on DNA icons in the settings
    • If not, inform them that performance mode should only be used if absolutely needed.

Question mark Icons for sprites

• This means that the player is on a version older than 6.4.0. They need to reinstall (Or we had another gitlab incident, will update if it happens)

Missing sprite after updating

• 9/10 times, this is caused by a sprite being removed from the game. There is nothing to be done about it other than choosing a new sprite from the pokedex.

You should re-randomize!

• The error explains it but people will still ask. They need to reshuffle
  • ?tag reshuffle
    • Players must reshuffle after every update and must reshuffle everything they have randomized!

"Trainers Rebattle.rb"

There are two variations of this Error!

• ?tag reshuffle

HttpCalls.rb

• ?tag fakefiles

DownloadedSettings.rb

• This is caused by the players internet provider overriding the DownloadedSettings file with specific error messages.
  • This seems to be most commonly done by Spectrum Internet and can be caused by the game trying to connect during an internet outage.
  • This is not a common error that will be seen daily.

Installer Errors

File path not specified

• This is usually caused by the player not allowing the InfiniteFusion.zip to finish extracting.

Unexpected Disconnect

• ?tag disconnect
• This error used to be a lot more common prior to files being compressed into pack files. It might end up being more common again as time passes and more updates are released.

Launcher Errors

New version 3.0.5!

• Caused by the app re-launch. This should pretty much go away with time but if it does happen, ?tag appfix

Could not find path! (Temp version)

• If you see any errors that have a path that looks like this, the player did not extract the launcher and are running it through the zip.
  • This is a funny error, everytime the player launches, a new temp folder is made specifically for that session.
  • Once the player extracts, they will likely need to go to settings, click "reset configs" and re-install the game.

The Windows' Native Virus (OneDrive)

• If you see OneDrive mentioned in any file paths, recommend that the player burns every hint of OneDrive from their PC moves their launcher folders into their downloads folder

Guide/Installation Errors

Android

403 Error

• Reply: This is covered in the Android Guide

Common Error #1: Https Error Fix

• This means players skipped step 1 & 3 of our android guide

Common Error #2: Compile Error - Game Not Supported On Your Device

• This is covered in the android guide, if the fix provided didn't work, that device is incompatible

IMPORTANT: If a player gets this error and their device is incompatible, PLEASE let me (Sapphire_chuu) or another tech support helper (Porygon or Tech Manager) know so that it can get added to the Android Compatibility list! There is a thread in #porygon-questions specifically for porygons to forward it to.

Common Error #3: Typing is Not Working/Throwing an Error or Left/Right Are Swapped

• Player didn't set Text Entry to Cursor from in game settings.
  • They likely also skipped the other important settings. Confirm with the player that they did.

Common error #4: Maps Incorrectly Displaying or Tileset Name Error

• This is covered in the android guide, if the fix provided didn't work, that device is incompatible

IMPORTANT: If a player gets this error and their device is incompatible, PLEASE let me (Sapphire_chuu) or another tech support helper (Porygon or Tech Manager) know so that it can get added to the Android Compatibility list! There is a thread in #porygon-questions specifically for porygons to forward it to.

Common Error #5: Runtime Package

• This is covered in the android guide, refer players to that (common issue #5)