# [phone] Best Buy TV Return Policy-Full Guide

**Best Buy TV [phone] Return Policy**

Best Buy, one of the leading electronics retailers in the US, sells TVs in a variety of types and sizes from top brands, including Samsung, Sony, LG, TCL, Hisense, Toshiba, and many more.

However, what if you’re not happy with your Best Buy TV and want to return it for a refund or exchange? Don’t worry because here’s everything I found about Best Buy’s TV return policy!

## Best Buy TV Return Policy

Best Buy accepts returns on TVs within 15 days of purchase for Standard members, 30 days for Elite, and 45 days for Elite Plus members. You can return an opened TV without paying a restocking fee. However, you must attach proof of purchase for a full refund.

To learn more about whether you can return a damaged TV to Best Buy, whether you can return a TV without a receipt, and more, read on!

### Does Best Buy allow returns on TVs?

Best Buy allows customers to return TVs to its stores as long as the return is made within the stipulated time frame, depending on your membership.

According to the return conditions, the TV must be in like new condition and you must attach proof of purchase when returning a Samsung, LG, Sony or any other TV model.

You can bring a variety of items, including receipts, packing slips and credit cards, along with a valid photo ID as proof of purchase.

Please note that you may be charged a lost item deduction fee when returning a TV that is missing accessories or packaging.

### Are there any restrictions on the size or type of TV I can return to Best Buy?

Best Buy allows customers to return any TV purchased in its stores, regardless of the type or size of the TV screen.

**The following are examples of TVs you can purchase and return to Best Buy;**

Samsung Smart Tizen Series 7 43” 50” 55” 65” 70” LED 4K UHD.
LG Smart WebOS 50” Class UN7000 Series LED 4K UHD.
Insignia 39” 42” 50” 55” Class F20 Series LED HD Smart Fire TV.
Toshiba Smart Fire 43” 50” Class LED 4K UHD Smart Fire TV.

### Can I return a damaged TV to Best Buy?

Best Buy allows customers to return TVs that are damaged during shipping to its stores within their return period, and also offers a replacement for the damaged TV.

To protect TVs from damage during delivery, Best Buy offers its own delivery team along with the option to return the TV and replace it if it is still damaged.

However, please note that Best Buy may refuse to return a damaged TV if it is transported home without the assistance of a qualified Best Buy team.

### Can I return a defective TV to Best Buy without the box?

You can return a defective TV to Best Buy without the box, but the defect must have occurred during shipping or in the Best Buy store for the store to accept your return.

Additionally, Best Buy will only accept the return if the Best Buy team is in charge of transporting the TV from the store to your residence.

Aside from that, Best Buy will charge a deduction fee for any lost TV accessories and packaging if you return a TV without the box.

#### Does Best Buy accept returns of damaged TVs by mail?

Best Buy accepts returns of damaged TVs by mail, and you can initiate a return for a damaged TV by calling 1–888-BEST BUY [phone] for special instructions.

Please note that all returns must be made within the stipulated period depending on your Best Buy membership status.

Additionally, Best Buy will cover all shipping costs incurred if your TV qualifies for a mail-in return.

#### Can I return a TV to Best Buy without the receipt?

Best Buy allows customers to return a TV without a receipt. However, you must provide alternative proof of purchase, such as a Best Buy credit card, to track your purchase.

You must bring a valid photo ID as Best Buy will use it to verify your transaction.

Please note that Best Buy reserves the right to refuse a return if it cannot track your purchase by any means.

#### Does Best Buy accept returns on open box TVs?

You can return an open-box TV to any Best Buy store as long as it is in like-new condition and has not been damaged while in your possession.

As with all returns, you must have proof of purchase and be within the return window for your membership category.

#### Is there a Best Buy restocking fee for an open TV?

There is no restocking fee for a TV returned to Best Buy, whether new or opened. Best Buy allows customers to return the opened TV as long as all aspects of the TV return policy are met.

Also, please ensure that all TV accessories and packaging purchased with your LG, Hisense, Sony, Samsung or any other brand of TV are included when you return.

#### Will Best Buy accept the return of the TV after 15 days?

You can return a Hisense, LG, Samsung, or any other TV model after 15 days if you are a Best Buy Elite or Elite Plus member.
Elite members have 30 days, while Elite Plus members have 45 days to return their purchases to Best Buy.

Unfortunately, you can’t return a TV after 15 days if your Best Buy membership status is Standard, but you can always upgrade your membership to get a longer return window for items at Best Buy.

**Resource Link:**
https://medium.com/@dc1278457/1-833-562-1543-best-buy-tv-return-policy-full-guidance-36d65c219a21