#20230901 MAJA
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From Gimmy To Everyone:
* I want some drink please.
From Gimmy To Everyone:
* I desire tools to fix the door.
From Gimmy To Everyone:
* I desire for getting more knowledge, so I need to spend more time on this subject.
From Gimmy To Everyone:
* gain
From Maja To Everyone:
* I want/need tools to fix the door.
* I desire for gaining more knowledge, so I need to spend more time on this subject.
From Gimmy To Everyone:
* to raise the budget you should prepare more material to explain it.
* we should prepare more manuals about information security to lift up the concept of information security to protect our data.
From Maja To Everyone:
* We should prepare more manuals about information security to lift up the concept of it, to protect our data.
it/that
From Gimmy To Everyone:
* the bag is robust to protect my laptop once we face any accident.
From Maja To Everyone:
* The bag is robust to protect my laptop if we face any accident.
From Gimmy To Everyone:
* do more, you can get more confidence to strong your mental
From Maja To Everyone:
* Mentality
* Do more, you can gain more confidence to make you mentality stronger.
From Maja To Everyone:
* Mental health/Mental State of mind/Mental State;
From Gimmy To Everyone:
* you have a glossy hair.
* your eyes is shiny
From Maja To Everyone:
* are
* Your eyes are shiny.
From Gimmy To Everyone:
* don't eat too much otherwise you will feel belly pain
* do eat too late, it is easy to get stomach sick
From Maja To Everyone:
* Do eat too late, it is easy to get stomach sickness
---
---20230901---
I can not go to school, I ~~feel~~ (am) ill.
I am sick.
the working environment is sick.
*defy (v) (formal)
if you think it is unfair, you should defy it and ask the manager to explain the regulation.
*resist (v)
if you think it is unfair, you should (resist) it and ask the manager to explain the regulation.
*challenge (v)
it is very hard to achieve the score. but I would like to chanllenge it at this moment.
Desire /di-zaj-r/
Defy /di-f-aj/
Pudgy /pa-dz-y/
Grouse/grumble (v) ---> a complaint, braging about something as it is a negative occasion.
arrive(v)
we depart at 3 pm and we will arrive **at** around 6 pm at my place.
reach (v)
revenue is very close to reach the sales target this fincail year.
shiver (v)
Finnaly, we just earned lots of money than i expect. I am shivering
tremble(v)
there was a huge earthquake, I was trembling.
oversee(v)
you are the project leader that you have to oversee the progress in time.
twice in a year - biannually (formal way for twice a year)
semi-year = half-year = each 6 months;
*once in two weeks*
most of employee gets "B"
if you have high performance you might get a "A"
you should follow principles below to fill in your MBO.
the principle is "SMART"
S: speicific
M: measureable.
A: Attainable
R: Relevant
T: Time-bound
S--> A --> B -->C
S: 1% -----> 5%~8% (increase salary)
A: 2%~3% --> 3.6% ($$)
B: 80% ---> 1.8%
C: --------> 0%
1. change mind . mindset is not good.
2. enhance your leadership
1st, it is leadership. because I am the manager of IT team.
I need to lead my members to develop suitable software/ reports to meet end-user's request. Or any computer-related troubleshooting to provide the smooth infrastructure to work the system out.
3rd, I think it is one of the ways to communicate with. And to evaluate your result. Over the period, I have a formal meeting with member one on one to attend.
first, I will ask member to list which portions she/he finished and she/he should provide related evidences to explain that.
Which portions she/he proactve think / improve for our department/ contrubute to the company.
2nd, I would share my personal opinion and which portion is good pints and which portion that she/he needs to improve. May be improve his/her skill / which portions she/he can think widely and then he/she can aviod some problems.
If you can avoid that, you can have better time management or increase your efficiency.
4th, If I get bad appraisal, I will fell sad.
But if my manager can point out (indicate) the true reason, I will feel satisfied. Because I will notice something that I missed.
Everyone can't be perfect. So we need to improve ourselves if possible.
5th, It dependes of the content of feedback. If the wording is fuzzy, I couldn't catch the point. There is no true story to convince myself. Maybe it is his/her personal feeling and then he/she gives full appraisal.
But if the content I agree with /(but if I agree with the content) / if it is true, I will appricate his/her feedabck no matter if it is good point/ bad point.
**** -At present focus on Prepositions, verbs (to use them) and the word IF (when want to make a comaparison or to indicate the fact that id probable). ****
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## 20230922
* What parts of customer service does your company focus on?
**Our company provides slurry for the semiconductor industry. We can co-develop with customers for special purposes if the customer has such ~~kinds~~ (kind) of requests. To be the leader in the semiconductor industry. we spend a lot of resources with customers to develop suitable products to help customers deal with any difficult problems.
assessment VS. appraisal
assessment: specific check up of something / someone.
appraisal: evaluation all parts
check up is not entire business branch
- Evaluation is of entire business duties (ex. 7 duties) and it's performed once or twice per year.
- The check up is performed multiple times per year (ex. 6 times) and it takes 2/1 duties of 7.
* What is your worst customer service experience? what is your best, and why?
** In my personal opinion if I need customer service (they/who) should focus on solving the problems that I meet. If the ~~services~~ (service) center provides me (with) the suitable solutions with professional interaction. It would be the best customer service experience.
** If the one who doesn't want to listen to you to understand your situation. And his/her feedback is like a robot. it is a terrible thing.
* Can you think of any companies known for their exceptional customer service? Do you support these companies as a consumer?
** Actually, if known for their excellent product. Apple is one of the top.
** If you need the service that ~~means~~ (meets/offers) the product with some certain problems. such as bad design, the manual is not human nature.
** As (from) my understanding, compare the most famous laptop brands, such as DELL, HP, LENOVAL. The return maintenance rate is within 3 years.
** Dell, HP, and Lenovo are over 18 percent. However, the MAC is less than 8 percent.
** I think investing resources in developing good products is better than investing resources in customer service. I think this is the reason why most people like to use APPLE product even if it is more expensive.
* How do you ensure your clients and customers get great customer service from either you or your subordinates?
** First, I will create the rules. (SOP standard operating procedures)
** If possible, I will invite my subordinates to discuss the new rules/SOP together. During the process, they can contribute their ideas and they will feel they are one of a great ~~team~~ (teams).
** And all rules can convince everyone to follow them.
** Because it is hard to define the best rules there is no argument.
** If some reason disappears, they will know it is time to redefine the rule again. Each rule has advantages and disadvantages. So all members have the same logic to understand it is the best way to lead the team.
--- end on 2023.09.22
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* is customer service part of a company's culture? how is that beneficial to a company?
** To establish the culture of a company is the most important. It will affect deep and ~~long~~ (our company deep and on a long run).
** A good culture will let employees feel satisfied and more willing to do their best. If the atmosphere is bad, the pressure will make all employees breathe in their ~~minds~~ (employee's minds overwhelmed).
---
- To continue from Topic Businesses, no. 3.
20231006
What can busineses do to succesd?
*
What is your idea of a "business"?
What businesses are successful in your country/inductry? Why?
* 1st, the compnay has a business model to earn the money with tehri own / IP to protect their business.
Manufacturing and Sales industry ~
Semiconductor is successful in my contry. the company name is TSMC.
Japan, America and Germany asked TSMC to establish a facotry on their contry to increase the employeement rate.
Apple has a new cpu modle. the name is M1. Apple decide the pattern. And apple ask TSMC to manufature it. Becasue TSMC is a agent factory.
Why do you think some businesses fall?
each fall company has their own story.
the unsuccessful company has their own story. in some cases (company's) -its- global economic stituation is not good. In some cases its product can't hit the time-market, because of the time change/products evolved.
Business is a combination of war and sport." Do you agree? Why/Why not?"
(The question represents do we have to have all the time competition between business or to be supportive and helpful to each other busiensses.)
--- 2023.10.6 --
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mend /repair - to fix something;
Ex. When we have miscommunication we will try to med it, not end it.
Ex. When we have miscommunication we will try to repair it, not end it.
death / demise - it means facing death in family/environment in general;
Ex. The manager from 3rd floor (department)(story/storey UK) lost her family member. She faced death many times. Too bad.
Ex. The manager from 3rd department lost her family member. She faced demise many times. Too bad.
lack /deficiency - when someone is not having enough of something (money, information, working power, etc.)
working power / working energy
Ex. At present, my business is having lack of the working power.
Ex. At present, my business is having working power deficiency.
lively / energetic - when something is demonstrated clearly and specificly;
Ex. Your yesterdays presentation was a lot lively.
I really understood it on the first try!
Ex. Your yesterdays presentation was a lot energetic. I really understood it on the first try!
live / reside
Rakcup
eager / avid
find out / ascertain
put up / tolerate
idea / notion
connecting flight / transfer flight
Interactions with you
Communicate with you
Counting people - (them) and I /~~me~~/
Diferences of Tenses :
can - could
may - should
do - did
make - made
---20231124
---
- I have *no clue* how to spend/enjoy my *spare time (freet ime).
- Grow - grew (past time) -
- You have a power - you *posses* a power -
-
-Whereas
I was expressing a lot of information at our latest meeting whereas I demonstrated them as correct.
-Correspondingly
I was in charge to explain all data from this following chart, correspondingly I intend to do it tomorrow night
-Correspondingly --> when we refer one ''thing'' to another
You to Everyone 3:44 PM
-Coupled with
The brief explanation and a huge project stand together, coupled with the third party which is our extended duty - to create email advertising.
You to Everyone 3:49 PM
-Consequently
This issue about our profit decrease we didn't see coming and it's like it will happen consequently from now on.
Consequently = often
Subsequently = not so often/seldom
-Thereupon --> when we focus on explaining one particular thing
You 3:55 PM
Today we all did a amazing job by outlining our new project thereupon let's focus to start building it from the next week.
---
## 20231215
#### Furthermore:
To visit Japan in Sakura season is so great. Furthermore, we can enjoy the graduated atmosphere.
#### in addition to:as well (as)
In addition to the English final exam, there is a jog test in PE this afternoon.
*There is a jog test in PE this afternoon, in addition to the English final exam.
Mary was late this morning as well as Tim.
#### for instance / for example / finally;
In the DRAM industry, for instance, the revenue has (will have) rapidly increased in 2024.
In the DRAM industry, for instance, the revenue has rapidly increased in 2023.
In the DRAM industry, for instance, the revenue will be increasing rapidly in 2024.
#### for example
You should learn how to utilize your fragmentary time, for example, you can memorize a few words when you are waiting for a bus.
free time / spare time / *leisure time
#### as an example
take sth for example = take sth as an example
show me how to do (it) as an example.
REF:https://www.bli.gov.tw/0012805.html
#### additionally
according to the clue to *imagine the picture, additionally, share it with your colleague so that they can contribute their experience.
####
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## 20231222
####
https://tw.amazingtalker.com/blog/zh-tw/zh-eng/77278/
Today, it is the Winter Solstice in Taiwan. (Chinese)
#### moreover
The customer's complaint is inaccurate. Moreover, he made up this story.
She donated her bonus to the charity. Moreover, she is a volunteer here every Sunday.
Grateful - thankfulness
Plan - Outline
Sugesstions to utilize - Environment, demonstrate, dificulties/issues, I consider/my perspective is/from my perspective.
Didn't insist (on*) anything;
(Isn't)* offering any solutions.
(Don't) /didn't/ * offer any solutions.
Efficiency /e:-fi-sh-n:-sy/
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Listening practice
https://eslflow.com/business-english-lessons.html
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