How to Contact Kucoin Customer Service Contact Support Help Center

Contact Available Kucoin Customer Service for Chat assistance

Kucoin and the type of support you need.

Click on → https://support.kucoin.com/contact-us

Use the Live Chat feature to speak to the Kucoin help desk.
Go to Kucoin on a browser and log into your Kucoin account, then click the Profile icon on the top right. Click “Get Support” from the drop-down menu, then click the “Chat” icon. If you’re using the Kucoin App, select the icon with three horizontal lines and tap “Get Support.” Then tap “Live Chat.”[3]
A chat window will appear, connecting you to the Kucoin support virtual assistant who can answer general questions.
If you need more help, you’ll be connected to a live support agent.
Live chat is available 24/7, year-round.

Kucoin is one of the most popular cryptocurrency trading platforms in the world. While it’s super easy to use, you may still need to contact the company with questions or problems with your accounts. This article explains how to get in touch with Kucoin’s support team. We’ll provide a few different options for different scenarios, from general questions to trouble accessing your account. We’ll also explain what to do if you can’t log in or suspect your account has been hacked. Read on to find out how to contact Kucoin to get the help you need.

Use this option if you can’t log into your Kucoin account. Visit the Kucoin Contact page and select “Kucoin,” the first option on the upper-left under “Choose your product.” Select “Unable to sign in,” then select “Email Support.”[4] You’ll be directed to a form where you’ll provide your name, the email associated with your Kucoin account, and a message explaining your problem to the support team:
Choose appropriate options from the three dropdown menus, such as “I need help signing into my account.”
Additional drop-down menus may appear, depending on what you select. Select options for those as well.
Fill in the text boxes for your name, email, and other information. Use the email associated with your Kucoin account.
When finished, press “Send Verification email.” Click the verification link in the email to have your message sent to Kucoin’s help desk

Contact Kucoin on social media for general questions.
Make a post and tag Kucoin Support on Twitter, Reddit, Instagram, LinkedIn, or Facebook, or send a DM with your questions. Check their feeds and posts for announcements regarding site maintenance, outages, or known problems affecting Kucoin as a whole.
Visit Kucoin’s website for a list of official Kucoin social media accounts. Note that these are the only official Kucoin accounts.
Note that Kucoin Support can’t answer specific questions about your account over social media. For specific help, you’ll be asked to contact their customer support team via the Kucoin website or app.
To keep your account secure, avoid sending your password or other private information to anyone on social media. Kucoin will never ask for your password.