# CfA 2018 Day1

每參加一個session，簡短條列以下問題

1. 參加的 Session topic
2. 主要的 Arguments
3. Three key words of this session
4. 如果參加的Session有提問的話 關鍵的提問是什麼?
5. 參與人數
6. 拍照

- Delivery-Driven Government

## Opening

### David Eaves
* say hi next to you
* introduce sponsors

https://cfasummit2018.sched.com/event/F2DT/thursday-mainstage-talks

### David Polouffe / What’s at Stake Here
Chan Zuckerberg Initiative
曾參與 Obama campaign

David may be best known as the campaign manager for Barack Obama's successful 2008 presidential campaign, and then Senior Advisor to the President, but he now has another powerful platform for change, leading policy and advocacy for the Chan Zuckerberg Initiative. Among other efforts to promote justice and opportunity, David’s team at CZI supports work to transform how government delivers services to the American people. What’s at stake if we don’t make government work as it should in a digital age? More than you might think. Strengthening government’s ability to serve all Americans with respect and dignity is critical to our nation’s future.

- future of democracy is based on how individual experience with govt
- policy formation, bill draft, good will program also need good user-center experience
- the greatest challenge, most talent people don't (want) work in govt
- less motivation
- don't feel duty

### Joanne Collins Smee / Staying the Course
Joanne Collins Smee, Executive Director, IT Modernization Centers of Excellence, General Services Administration

Joanne now leads the GSA’s work to transform government’s approach to technology that began under the Obama Administration, and she is passionately committed to the mission, the approach, and seeing this work through in the service of the American people. Come hear how the Technology Transformation Service and its Centers of Excellence are putting digital principles into action in federal agencies and providing leadership for change that everyone in government can benefit from.

- join.tts.gsa.gov
- (video sit-down interview of contributers)
- work with tech community and startup
- agile, open source

- Why join federal government now? (from tech)
- 1 聽不清楚
- 2 new fund start from this year 2018, angency can get tech budget spearte with IT budget to build big tech project
- 3 policy, now more and more new app in cloud but agnecy doesn't know how to deal with vendors. tts can make strategies to help with that

- Done:
- the 10 years contract with vendor => agile
- FBI crimie data, tts help them to build a interactive website, open api, show trend, start with user in-mind for researchers and companies

- keywords: Civic Tech?

### Rodney Mullen / Building on a Bedrock of Failure
skateboarder, entrepreneur, inventor

Failure sucks, especially for skydivers and bomb-diffusers. For skateboarders, it’s a necessary part of progress; hence, they develop a well-honed eye for risk assessment as well as a clarity to flush out what are real vs imagined dangers, giving rise to a confidence to go after more creative, daring, and better outcomes. This is why the best skaters tend to be the best fallers, because a kind of intuition for minimizing damage emerges, so seemingly catastrophic falls become sustainable, which eventually forms a hardened foundation that can hardly be attained in any other way.

- The Nature of Our Community (skateboard video)
- creative & imagination (video)
- model citizens, hacker community
- A distinctive effortlessness (翻轉滑板)
- breakdown and demonstrate by the case of skateboarding
- small pieces, loosely joined
- old ideas into new dimensions (try Skateboarding) => by techology to shot 360 video
- helping our vaterans
- Vets.gov
- Synergy of shared belief
- best skakters are best fallers
- the Razors Edge of Sustainable Failure
- Mutual Understanding
- video of skaters fall
-

### John Allspaw / Blameless Post Mortems
Adaptive Capacity Labs

John is an inspiring leader among engineers, but you don’t need to be technical to benefit from his message. Too often in government, we’re told to minimize risk and avoid mistakes at all costs. The reality is that mistakes and accidents happen when working with complex systems; how we respond to them makes all the difference in whether learning from them will happen or not. Systems and the cultures responsible for their operation can become more brittle and locked down, or we can learn from mistakes and become more resilient. The latter path starts with blameless post-incident reviews, part of management principles known as forward-looking accountability and just culture, which come from research in domains like aviation, medicine, and manufacturing. Evolving how we learn from incidents in these ways is critical to turning accidents into real investments in the future.

- learning from supporting
- 科技工具是為了解決問題兒創造，但是當 when tech tools become more popular, 會開始出現各種新的功能、extending，進而產生新的問題與 risks
- how does our software work, really?
- how does our software break, really?
- Software
- team of experts coping with complexity
- under competitive/politcal/production pressures
- high tempo, high consequence scenarios
- elemets of

- safty comes from people (not tech) continually adapting their work to the situations they find themselves in.
- the "messy" details
- what actions they took at the time
- what effects they observed
- expectation they had
- assumptions
-

- code as craft: blameless postmortems and a just culture
- https://codeascraft.com/2012/05/22/blameless-postmortems/

- shouldn't punish people for making mistakes? how do you get "accountability"?
- this could never work in govt?
- case1 US forest service learning review guide
- case2 DOD instruction 6055.7 section 4, the goal of accident investigation is for prevention

- 大型的 system 一定會有 error，因為是人在操作，我們應該從這些錯誤中學習，但政府能犯錯嗎？

### Evonne Silva / Delivery-Driven Advocacy that Transforms the Criminal Justice System
Code for America

Jazmyn Latimer, Code for America
Meilani Santillán, Code for America
Bob Weisengoff, Executive Director, Pretrial Release Services Program, Maryland Department of Public Safety and Correctional Services
Brittany Berwanger, Code for Tulsa

How can technology and design help our government create the conditions for a more just society and serve all Americans with respect and dignity? We start by placing the individual at the center of our work, recognizing the importance of those involved in the criminal justice system to be part of solving its greatest challenges, and we challenge assumptions about process that hold us back from helping people at scale. Three examples illustrate these approaches, each in deep collaboration with government partners. ClearMyRecord makes it easier to secure housing and employment, ClientComm reshapes community supervision to support positive outcomes, and CourtBot, a volunteer-led project, reduces pretrial incarceration. In reimagining existing systems through technology, design, and procedural innovation, government can implement policies that rethink incarceration, reduce recidivism, and restore opportunity.”

- 1/3 在這間房間的人有 criminal records
- 所以很多人很難申請工作、補助、租房
- Clear My Record applicant
- https://www.clearmyrecord.org/
- (www.C4a.me/cmr)
- target: 5m people
- Closing the delivery gap (Report, california's record clearnace law and process)
- 25 to 32 counties do not provide legal assistance for people who need help clearing their records
- over capacity
- 使用者經驗 x 司法系統
- Policy x Tech = system change
- Policy: paving the way, finding resources, highlighting tech needs
- Tech: implementing, show what is possible, hughlitgheing policy needs

- What if you didn't have to apply to clear your record?
- what if state of local govt do it for you?
- Automatically review
- but it's all mannully, public workers work for over time

- Justice means getting the implementing right
- automate using technology
- SF, pilot the end of 2018

- what justice looks like

---

- clinetComm
- https://www.codeforamerica.org/services/clientcomm
- User-centered
- Community-based
- Outcomes-focused
- why they start use clientcomm?evident-based

---

- Code for Tulsa
- 法院通知只有一張小紙條丟在你家
- court bot
- https://github.com/codefortulsa/courtbot
- https://www.codeforamerica.org/featured-stories/people-in-tulsa-can-now-check-the-status-of-traffic-citations-on-their-phones-thanks-to-code-for-tulsa
- 法院開庭的 reminder
- 可以訂閱跟自己親人有關的開庭時間
- http://www.news9.com/story/35046174/courtbot-app-launches-to-help-tulsans-avoid-failure-to-appear-fines
- https://codefortulsa.org/
- https://www.wirthlawoffice.com/tulsa-attorney-blog/2017/12/court-date-ask-courtbot-app
- 完全用簡訊的 chatbot 不需要 app

### Denise Peña / Case Study: When the System Gets Personal
Community Justice Manager, Department of Community Justice, Multnomah County, Oregon

When you’re a victim of a crime, the pain can often be compounded by the system that is supposed to support you. Denise Pena became a radical supporter of user-centered design when she was tragically forced to use the very system she worked in. A team at Code for America helped make it easier to get the information victims in Multnomah County need to advocate for themselves and move on.

### USDS Update and How are You Keeping Track of This? The U.S. Digital Service and the Appeals Process at the Veterans Administration

1. Matt Cutts Acting Administrator, United States Digital Service
2. Gina Kim, UX Designer and Researcher, United States Digital Service
3. Christopher Givens, Information Designer and Technologist United States Digital Service at the Department of Veterans Affairs

- USDS
- it's brench nobody know what they do
- are you still able to do good stuff under this gov
- what you actually do
- become citizen faster

- post-traumatic for formal soldier

- 150,000 new appeals per year
- 5 years average time
- 4000 veterans with an active appeal
- wait for decade or longer

(Audio from real interview)

- VACOLS,
- Veterans Appeals Control and Locator System
- JED, Just an Excellent Dude
- 2,172 mismarked paperless appeals
- Open source tool: Caseflow

- eBenefits
- https://www.ebenefits.va.gov/ebenefits/vso-search
- Vets.gov

### Amy Tong / Transforming California, Transforming Ourselves
Chief Information Officer, State of California

Amy was the deputy director of the Office of Systems Integration in 2014 when the State of California began a sudden experiment with user-centered, agile development. It became clear that her leadership was needed to manage these changes and Governor Brown appointed her to the role of CIO. As Amy has led a courageous band of dedicated public servants and newer recruits to government through dramatic changes in approach, the need for government to do better has become personal.

- 從自己三十年前全家從中國帶了八個大皮箱，所有家當移民來西岸
- 移民的經驗、學英文和政府打交道
- 到現在 put ux in front of
- agile, user-center design
- take chanllenges, work as a team
- be positive, stay engage, conitinue to move forward

## Break

### Reshaping the Government Technology Ecosystem

Rafael Lopez, Accenture
Dan Hon, CfA Summit Co-Chair
Greg Gershman, AdHoc
Marquis Carbrera, IBM
Three years after the launch of Healthcare.gov, the market for government IT and other services continues to evolve to meet the needs of a digital age. What do we learn from new models and partnerships, especially from how traditional vendors and a new breed of startups are working together? What still needs to happen to build a system that works for government, for the vendors, and most importantly, for the American public? A candid conversation about what's working, what's not, and a reminder of what's at stake.

#### adhoc
- https://adhocteam.us/
- reshape government tech
- sustainable change in gov
- reshaping the ocosystem requires more.

#### ibm
- paper --> blockchain
- talk with end users
- agile!

### Jennifer Pahka
- journey
- scale
- entities that didn't exist 8 years ago
- fellow + brigade
- partners: vets, access nyc
- build the culture
- depth
- delivery-driven government

### How to Kill a $745M Project
Raj Shah, startup entrepreneur
Lt Enrique Oti, Managing Director, Air Force Element, Defense Innovation Unit Experimental
Until recently, there’s only been one way to build software in the military. But a whiteboard in a Combined Air Operations Center in Qatar and a small software team in the Bay Area changed that. Congress noticed, and wanted to know why the Air Force was still doing it the old way. This is a story of change that goes from the very small to the very big, and like all the stories at the CfA Summit, it’s just the beginning.

Video: The Talent Initiative

### Where We Go From Here
Jennifer Pahlka, Founder and Executive Director, Code for America

User-informed Policymaking
Cecilia Muñoz, New America, former Domestic Policy Council Director
Better government technology is good. But government that actually works better is what we really need, and these approaches to technology development matter most when they serve as a way to improve policy and outcomes.

### Changing the System from the Inside, and the Outside
Lynn Overmann, Arnold Foundation
DJ Patil, former U.S. Chief Data Scientist
Beth Blauer, Executive Director at Johns Hopkins University Center for Government Excellence
When you’re committed to using data to make government work better, you’ll likely be doing this from both inside government and outside at various times. What tactics work best from each vantage point?

# Breakouts

## changing the gov from the inside out

LED BY:
Amy Wilson, Director, Innovation.gov,
http://www.amyjwilson.com/

Brooke Dine, National Institute of Health
Julia Begley-Grey, Senior Advisor, Consumer Financial Protection Bureau

DESCRIPTION: Culture change requires a movement, not a mandate--it takes an "all hands on deck" approach. Together, more than 1,000 innovators have banded together to co-create a shared definition of "innovation" in government on Innovation.gov and the Better Government Movement around how to learn, share, and build a 21st century government.

For this session, Presidential Innovation Fellow and Better Government Movement Amy J. Wilson and two other leaders in the Movement will lead you through how a collective movement is co-creating a better government from the inside out that delivers better results at lower cost for the people, by the people. It involves defining what we mean by a better government, telling stories of innovation, and finally creating spaces for experimentation and learning. She'll also lead a discussion around how can we infuse more public-private partnerships to spur deeper culture change.

1. 參加的 Session topic
2. 主要的 Arguments:
- help and support public servant to adopt innovation in gov
4. Three key words of this session：reuse, open source,
-
-
-
6. 如果參加的Session有提問的話 關鍵的提問是什麼?
7. 參與人數 full room (50-70)
8. 拍照（ttcat)

- Techology won't save us, but culture will
- gov transformation elements
- principles (plays)
- people
- policy
- process
- Tech
- Culture Change = Movement ≠ Mandate
- Innvoation in gov is new
- Trend: growing number of innovation methods
- but adoption is low
- lack the support needed to use them 有效的

- Q, how might we effectively serve the many talented federal employees who have the motivation and potential to cause change?
- how to co-create
- a grassroot movement
- The Better Government Movement
- http://www.amyjwilson.com/better-government/
- Create inclusive space where public servants can grow their creative capacity and learn new tools and get support
- Foster culture
- Build relationships between gov and public
- TOC, theory of change
- increase use of 21st c methods and appor
- increase insitiuional support of innvoative practices
- increase and reward innvoative thinking
- improve enterprise-level policies and structure

- Lunch the movement -> 10 months
- toolkit development
- website development

- Outcomes
- innovation.gov alpha
- funded better gov movemnt
- convened more than 1000 people from 89 agencies through 15 co-create workshop

- Shared verison
- WHY: we connect and build creative confidence in curious pubic ser so that they can affect positive change within org and public
- before: discover and understand the problem before jumping to solution
- define lang
- what is innovation
- then start principle
- toolkits + playbook
- roles
- Leading Innovation
- Dreamer
- Doer
- Supporting Innovation
- champion
- Gatekeeper
- TA
- curious
- dabbler -> first adopter
- professional innovator

- movemnet roles
- leadership
- ux research
- toolkit + storytelling
- community of practive
- ambassadors

- turn impossible to possible: understand motivation
- Intrinsic Motivation
- enjoyment
- purpose
- growth
- 好奇
- passion
- self-expression
- fun
- Extrinsic Motivation
- winning
- prizes
- promotions
- pay raises
- bonuses
- benefits
- perks

- ten traits of a gov INTRApreneur
- Internally motivated, externally focused
- empathy
- positivity
- comfort with ambiguity
- tenacity/persistence
- curiosity
- problem foucsed not soulution-focused
- wearing mulitple hats
- reflection and self-awareness
- continuous improvement

- Design Challenge
- want to make template
- also help people from knowing to doing

- key
1. create a shared purpose
2. define the lang
3. outline audience and roles
4. understand motivations
5. pave a pathway to engagement

- Q. understand that why people show up?

- 2018 priorities
1. insituionalize the better gov design challenge
- innovation.gov Data + visualization
3. highlighted success and faliures stories
4. Virtual collaboration
- to develop a virtual collaboration space for member of the better gov community

- Q How might we make this movement sustainable
- Q How might we build a more collaborative community?
- Q How can we work with other sectors to achieve our goals?

## Designing Open Source Projects
John Jones, Vice President of Interactive Strategies, Case Foundation
Jordan Kasper, Engineer, Code.mil
Alvin Salehi, Senior Technology Advisor, The White House
Simi Damani, Software Engineer, City of Austin

1. 參加的 Session topic
2. 主要的 Arguments: 政府運用 Open Source 計畫的好處
3. Three key words of this session：reuse, open source,
4. 如果參加的Session有提問的話 關鍵的提問是什麼?
5. 參與人數
6. 拍照（ipa)

Alvin Salehi
* https://www.gsa.gov/
* https://code.gov/#/ federal open source project

Simi https://medium.com/civiqueso
* empathy
* patient
* culture sharing: code, value, ideology
* lack of awareness using open source
* solve their problem come first
* deligent sharing open source
* tech: tech for good, tech for social engagement, tech for business
* to know their day to day problems

open source policy
* us
* france
* canada
* bulgaria

## Using Discovery Sprints to Change Policy with People-Centered Policymaking

LED BY:
Crystal Yan, Experience Designer, United States Digital Service - HHS
Liz Odar, Digital Services Expert, United States Digital Service - DHS
Jessica Weeden, Digital Services Expert, United States Digital Service - DHS
Judy Siegel, Digital Service Expert, United States Digital Service - VA

DESCRIPTION: Beyond changing interfaces, user research can be used to influence big decisions. In this panel, we'll go over a few case studies that will illustrate how and when to use user research to work with lawmakers on people-centered policy making in the public sector, methods that comprise of using user research and paper prototyping to change how government leaders view current processes, and inspiring them to change the law. Attendees will learn how to use different communication techniques for presenting user research to senior government officials (as opposed to product and engineering stakeholders) through examples from several projects in the United States Digital Service portfolio.

- When Discovery Sprints Lead to policymaking
- @USDS usds.gov/join

1. 參加的 Session topic
2. 主要的 Arguments:
3. Three key words of this session：reuse, open source,
1. sometime is not technical
2. not soultion-foucs, open space, magic wand
3. outsider, fresh eyes
4. stakeholders
5. trust
5. 如果參加的Session有提問的話 關鍵的提問是什麼?
6. 參與人數 80~100
7. 拍照

- The U.S.Digital Service is a network of startups across the federal gov, using design and tech to deliver better services to the American people
- Discovery Sprint -> time-boxed effort(2days to 3weeks) to explore a pressing angecy challenge, using a cross-functional team of USDSers and agency subject matter experts to understand the problem, recommend paths forward, and *possibly* **provide a team to assit** in agency efforts to overcome the issue at hand.
- Law > regulation > Policy > Internal SOP

#### Data Liberation Sprint (HHS)

1.
- how we think tech should play the role in health care?
- the question: what kind of data people want from us? - open data
- learned:
- researchers, startup funders
- make it easier to make them get the access the data(?)
- RIF Journey map
- Application is very complex and discover why
- look at everything behind the scenes
- making the process eaier
- how we get the data from people at first place

2.

- Green Card Sprint (DHS)
- spent a lot of time
- every 10 year you need to renew the green card
- help them to redesign the process
- after 1.5 years they go back to paper, so they try to discover why?
- is there a way we just make it automatic?
- so they did 2 and half discover sprint
- why it taking so long
- not replace review process
- layout each phrase of the process and see why it couldn't speed up
- **Cases approved**
- Apr 2017: 14,519
- Dec 2017: 117,478
- there's a loophole can make it more fast, if you apply online and print it and go to the agency: 2hr 41 min

3.

- H2A Sprint (USDA)
- farmer visa
- 2 weeks, talk to farmers,
- not coming that we want to come up policy recommendation (important apporch)
- Problem area:
- complex farmer-facing application process
- duplication of effort acorss multiple agencies, no share data
- ineffective and expensive domestic workforce recruitment
- inflexibility of jon length and workforce mobility
- now:
- share backend data
- building famer-facing tools and backend tools to share data
- reduce recruitment burden
- the law is very old and they require you need to advertising on Sunday newspaper and three Sunday in the rows
- make the famer recuirment very expensive
- no tools, mostly is policy recommendations

---

- SOP and documentation everything for somebody else to pick it up in the future, and moving on
- motional very diffcults coz you need to walk away from your work
- 也有一些 discover sprint resluts havn't been pick up

- Q. how to build the trust 有 descion-making 結構的問題，有人覺得 tech 會搶走他們的工作 .. etc, 如何建立這些信任？
- 常常會被懷疑
- buying is very important: who is champion in the angecy? why you want to do discovery sprints at first place?
- phase out, 第一步找農夫訪談，給這些機構的資料其實還是一樣，所以一步步在不同的 phase 上面建立信任

- Q. how to convice people to try new thing when they already have very heavy burden works
- green cards case: 他們已經承受很大的民眾壓力，為什麼還沒拿到綠卡 ..etc
- talk to leaderships
- and work hand to hand
- 把所有過程中需要 review 的人都坐下來幾個小時 go through 所有新的 process, and prove it

## community as a resource of disaster response

LED BY:
Michael Zick Doherty, Sonoma Fire Info
Michael Wilkening, California Health and Human Services Agency
Bobbi Jo Price, Twilio.org

twiilio
* communication api
* developer buklt tools for crisis
* wwygwg- team comeback kids: vulunteer mobilization
* hurricane harvey contact center: government and vulunteer collaboration
* hurricane maria chat bot: disseminating info
* three phases of crisis
* preparation
* response
* recovery

Sonoma fire info
* http://sonomafireinfo.org/#/ (有點像 hackfoldr)
* https://github.com/chimera/sonomafireinfo.org
* forster preparedness

Michael Wilkening