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每參加一個session，簡短條列以下問題
https://cfasummit2018.sched.com/event/F2DT/thursday-mainstage-talks
Chan Zuckerberg Initiative
曾參與 Obama campaign
David may be best known as the campaign manager for Barack Obama's successful 2008 presidential campaign, and then Senior Advisor to the President, but he now has another powerful platform for change, leading policy and advocacy for the Chan Zuckerberg Initiative. Among other efforts to promote justice and opportunity, David’s team at CZI supports work to transform how government delivers services to the American people. What’s at stake if we don’t make government work as it should in a digital age? More than you might think. Strengthening government’s ability to serve all Americans with respect and dignity is critical to our nation’s future.
Joanne Collins Smee, Executive Director, IT Modernization Centers of Excellence, General Services Administration
Joanne now leads the GSA’s work to transform government’s approach to technology that began under the Obama Administration, and she is passionately committed to the mission, the approach, and seeing this work through in the service of the American people. Come hear how the Technology Transformation Service and its Centers of Excellence are putting digital principles into action in federal agencies and providing leadership for change that everyone in government can benefit from.
(video sit-down interview of contributers)
work with tech community and startup
agile, open source
Why join federal government now? (from tech)
Done:
keywords: Civic Tech?
skateboarder, entrepreneur, inventor
Failure sucks, especially for skydivers and bomb-diffusers. For skateboarders, it’s a necessary part of progress; hence, they develop a well-honed eye for risk assessment as well as a clarity to flush out what are real vs imagined dangers, giving rise to a confidence to go after more creative, daring, and better outcomes. This is why the best skaters tend to be the best fallers, because a kind of intuition for minimizing damage emerges, so seemingly catastrophic falls become sustainable, which eventually forms a hardened foundation that can hardly be attained in any other way.
Adaptive Capacity Labs
John is an inspiring leader among engineers, but you don’t need to be technical to benefit from his message. Too often in government, we’re told to minimize risk and avoid mistakes at all costs. The reality is that mistakes and accidents happen when working with complex systems; how we respond to them makes all the difference in whether learning from them will happen or not. Systems and the cultures responsible for their operation can become more brittle and locked down, or we can learn from mistakes and become more resilient. The latter path starts with blameless post-incident reviews, part of management principles known as forward-looking accountability and just culture, which come from research in domains like aviation, medicine, and manufacturing. Evolving how we learn from incidents in these ways is critical to turning accidents into real investments in the future.
learning from supporting
科技工具是為了解決問題兒創造，但是當 when tech tools become more popular, 會開始出現各種新的功能、extending，進而產生新的問題與 risks
Software
safty comes from people (not tech) continually adapting their work to the situations they find themselves in.
code as craft: blameless postmortems and a just culture
shouldn't punish people for making mistakes? how do you get "accountability"?
大型的 system 一定會有 error，因為是人在操作，我們應該從這些錯誤中學習，但政府能犯錯嗎？
Code for America
Jazmyn Latimer, Code for America
Meilani Santillán, Code for America
Bob Weisengoff, Executive Director, Pretrial Release Services Program, Maryland Department of Public Safety and Correctional Services
Brittany Berwanger, Code for Tulsa
How can technology and design help our government create the conditions for a more just society and serve all Americans with respect and dignity? We start by placing the individual at the center of our work, recognizing the importance of those involved in the criminal justice system to be part of solving its greatest challenges, and we challenge assumptions about process that hold us back from helping people at scale. Three examples illustrate these approaches, each in deep collaboration with government partners. ClearMyRecord makes it easier to secure housing and employment, ClientComm reshapes community supervision to support positive outcomes, and CourtBot, a volunteer-led project, reduces pretrial incarceration. In reimagining existing systems through technology, design, and procedural innovation, government can implement policies that rethink incarceration, reduce recidivism, and restore opportunity.”
1/3 在這間房間的人有 criminal records
所以很多人很難申請工作、補助、租房
Clear My Record applicant
target: 5m people
Closing the delivery gap (Report, california's record clearnace law and process)
25 to 32 counties do not provide legal assistance for people who need help clearing their records
over capacity
使用者經驗 x 司法系統
Policy x Tech = system change
What if you didn't have to apply to clear your record?
Justice means getting the implementing right
automate using technology
what justice looks like
Community Justice Manager, Department of Community Justice, Multnomah County, Oregon
When you’re a victim of a crime, the pain can often be compounded by the system that is supposed to support you. Denise Pena became a radical supporter of user-centered design when she was tragically forced to use the very system she worked in. A team at Code for America helped make it easier to get the information victims in Multnomah County need to advocate for themselves and move on.
USDS
post-traumatic for formal soldier
150,000 new appeals per year
(Audio from real interview)
VACOLS,
2,172 mismarked paperless appeals
Open source tool: Caseflow
eBenefits
Chief Information Officer, State of California
Amy was the deputy director of the Office of Systems Integration in 2014 when the State of California began a sudden experiment with user-centered, agile development. It became clear that her leadership was needed to manage these changes and Governor Brown appointed her to the role of CIO. As Amy has led a courageous band of dedicated public servants and newer recruits to government through dramatic changes in approach, the need for government to do better has become personal.
Rafael Lopez, Accenture
Dan Hon, CfA Summit Co-Chair
Greg Gershman, AdHoc
Marquis Carbrera, IBM
Three years after the launch of Healthcare.gov, the market for government IT and other services continues to evolve to meet the needs of a digital age. What do we learn from new models and partnerships, especially from how traditional vendors and a new breed of startups are working together? What still needs to happen to build a system that works for government, for the vendors, and most importantly, for the American public? A candid conversation about what's working, what's not, and a reminder of what's at stake.
Raj Shah, startup entrepreneur
Lt Enrique Oti, Managing Director, Air Force Element, Defense Innovation Unit Experimental
Until recently, there’s only been one way to build software in the military. But a whiteboard in a Combined Air Operations Center in Qatar and a small software team in the Bay Area changed that. Congress noticed, and wanted to know why the Air Force was still doing it the old way. This is a story of change that goes from the very small to the very big, and like all the stories at the CfA Summit, it’s just the beginning.
Video: The Talent Initiative
Jennifer Pahlka, Founder and Executive Director, Code for America
User-informed Policymaking
Cecilia Muñoz, New America, former Domestic Policy Council Director
Better government technology is good. But government that actually works better is what we really need, and these approaches to technology development matter most when they serve as a way to improve policy and outcomes.
Lynn Overmann, Arnold Foundation
DJ Patil, former U.S. Chief Data Scientist
Beth Blauer, Executive Director at Johns Hopkins University Center for Government Excellence
When you’re committed to using data to make government work better, you’ll likely be doing this from both inside government and outside at various times. What tactics work best from each vantage point?
LED BY:
Amy Wilson, Director, Innovation.gov,
http://www.amyjwilson.com/
Brooke Dine, National Institute of Health
Julia Begley-Grey, Senior Advisor, Consumer Financial Protection Bureau
DESCRIPTION: Culture change requires a movement, not a mandate–it takes an "all hands on deck" approach. Together, more than 1,000 innovators have banded together to co-create a shared definition of "innovation" in government on Innovation.gov and the Better Government Movement around how to learn, share, and build a 21st century government.
For this session, Presidential Innovation Fellow and Better Government Movement Amy J. Wilson and two other leaders in the Movement will lead you through how a collective movement is co-creating a better government from the inside out that delivers better results at lower cost for the people, by the people. It involves defining what we mean by a better government, telling stories of innovation, and finally creating spaces for experimentation and learning. She'll also lead a discussion around how can we infuse more public-private partnerships to spur deeper culture change.
Techology won't save us, but culture will
gov transformation elements
Culture Change = Movement ≠ Mandate
Innvoation in gov is new
Trend: growing number of innovation methods
Q, how might we effectively serve the many talented federal employees who have the motivation and potential to cause change?
The Better Government Movement
http://www.amyjwilson.com/better-government/
Create inclusive space where public servants can grow their creative capacity and learn new tools and get support
TOC, theory of change
Lunch the movement -> 10 months
toolkit development
website development
Outcomes
Shared verison
roles
TA
movemnet roles
turn impossible to possible: understand motivation
ten traits of a gov INTRApreneur
Design Challenge
key
Q. understand that why people show up?
2018 priorities
Q How might we make this movement sustainable
Q How might we build a more collaborative community?
Q How can we work with other sectors to achieve our goals?
John Jones, Vice President of Interactive Strategies, Case Foundation
Jordan Kasper, Engineer, Code.mil
Alvin Salehi, Senior Technology Advisor, The White House
Simi Damani, Software Engineer, City of Austin
Alvin Salehi
Simi https://medium.com/civiqueso
open source policy
LED BY:
Crystal Yan, Experience Designer, United States Digital Service - HHS
Liz Odar, Digital Services Expert, United States Digital Service - DHS
Jessica Weeden, Digital Services Expert, United States Digital Service - DHS
Judy Siegel, Digital Service Expert, United States Digital Service - VA
DESCRIPTION: Beyond changing interfaces, user research can be used to influence big decisions. In this panel, we'll go over a few case studies that will illustrate how and when to use user research to work with lawmakers on people-centered policy making in the public sector, methods that comprise of using user research and paper prototyping to change how government leaders view current processes, and inspiring them to change the law. Attendees will learn how to use different communication techniques for presenting user research to senior government officials (as opposed to product and engineering stakeholders) through examples from several projects in the United States Digital Service portfolio.
SOP and documentation everything for somebody else to pick it up in the future, and moving on
motional very diffcults coz you need to walk away from your work
也有一些 discover sprint resluts havn't been pick up
Q. how to build the trust 有 descion-making 結構的問題，有人覺得 tech 會搶走他們的工作 .. etc, 如何建立這些信任？
Q. how to convice people to try new thing when they already have very heavy burden works
LED BY:
Michael Zick Doherty, Sonoma Fire Info
Michael Wilkening, California Health and Human Services Agency
Bobbi Jo Price, Twilio.org
twiilio
Sonoma fire info
Michael Wilkening
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