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Egyptair cancellation policy allows you to cancel your ticket and get a full refund for all international flights affected or suspended due to COVID-19. You can be reimbursed in the form of a redeemable travel voucher or through your original method of payment, regardless of the type of fare you purchased.
Here are some essential things to keep in mind regarding Egyptair’s cancellation policy:
Be sure to check the cancellation fees that the airline will charge you when you book your flight.
If you cancel your flight and are eligible for a refund after cancellation charges have been applied.
If you need to change your flight, you may also be subject to fees. It is important to review your ticket for details on fees and restrictions before making any changes.
In certain circumstances, such as a medical emergency or military deployment, EgyptAir Airline may waive cancellation fees or offer other accommodations. It is always best to contact the airline directly to discuss your options.
If your international Egyptair flight has been affected/suspended due to COVID-19, you can cancel your flight and get a full refund without penalty:
In the form of a travel voucher that can be used to purchase tickets and services later on Egyptair (for you or your first degree relatives)
To the payment method used by you to purchase your ticket
If your Egyptair flight is canceled or does not run reasonably on schedule, does not stop at your layover/destination point, or causes you to miss a connecting flight (on the same booking) for which you have a confirmed booking, you have the option to:
Accept the next available flight offered by Egyptair at no additional charge,
Extend the validity of your ticket and travel later,
Take another flight to your destination within a reasonable period of time via Egyptair, another airline or other mutually acceptable means of transportation at no additional charge
Get a full refund for the unused portion of your ticket
If you cancel a ticket (any type, including non-refundable) within 24 hours of purchase, you are entitled to a full refund without penalty if you purchase your ticket directly from Egypt Air. If your ticket was issued by a travel agency or another airline, you must contact the issuing source directly through the travel agency or airline.
If your flight is delayed 5 hours or more, you can choose:
Be refunded in full for the unused portion of your ticket within 7 days (and for portions of the journey already taken if the flight to your destination is no longer fit for purpose), and (where applicable)
To be booked on the next available return flight to your original point of departure
Fully flexible rates can be changed, canceled and/or refunded at no charge. Changes are allowed up to 24 hours before departure. Other fares may incur a cancellation fee, depending on the type of fare and the route.
If an immediate family member dies after purchasing your ticket and within 90 days before you begin your trip, you are entitled to a full refund if you cancel your ticket (including taxes, fees, surcharges, etc.), subject to presentation of a death certificate.
If a passenger dies after purchasing a ticket (refundable or non-refundable), a full refund will be made to the passenger’s estate or through the original form of payment, subject to a valid death certificate.
Egyptair’s 24-hour cancellation policy allows all passengers to cancel their airline ticket within 24 hours of purchase and receive a penalty-free refund if they buy directly from Egyptair. The cancellation policy includes refundable and non-refundable tickets.
However, if you purchase your ticket through a different travel agency or airline, you must contact them directly to process your cancellation/refund request.
Egyptair’s cancellation policy allows you to cancel your ticket without penalty if an immediate family member dies within 90 days of your travel date, provided you have already purchased your ticket.
To obtain a refund, you must present (within 90 days):
Proof of relationship to deceased relative
Your e-ticket number
A valid copy of the family member’s death certificate issued and executed by a legally recognized authority in the country of death
Egypt Air’s cancellation policy in case of death of a passenger after the purchase of a ticket allows a full refund and without penalty to:
The passenger’s electronic ticket number.
A copy of the passenger’s death certificate issued and executed by legal authority in the country of the passenger’s death
If your flight is canceled or interrupted, or if you miss a connecting flight in the same booking as a result of the cancellation/interruption, you have the right to:
Take the new flight offered to you at no additional charge,
Travel later extending the validity.
Travel on a different flight at a later time via Egyptair, another airline or a different means of transport at no additional charge
Request a refund of the unused part of your ticket
The airline has mentioned on their website that they do not offer refundable fares as it helps keep their fares low for all passengers, but still, the airline offers refunds based on when you cancel your ticket after charging the mentioned cancellation fee. previously. However, you will be entitled to a full refund if:
Cancel your flight at least 60 days before departure.
You cancel a flight within 24 hours as long as it leaves at least 7 days later.
Your flight is canceled by the airline itself
If your flight is delayed at least 2 hours.
Your flight is rescheduled and the new flight does not suit you.
You are forced to cancel your flight due to serious illness, death, jury duty, etc., provided you can present satisfactory documentary evidence and airline agreements.
Here are the steps through which you can get a refund on your EgyptAir Airline flight:
1- Go to the official website of the airline https://egyptair.com/.
2- Select the “My Trips” option on the website.
3- On the next page, enter the required information such as Last Name and Confirmation Code.
4- Click “Continue” at the bottom of the page (you will be redirected to the Reservation Summary page)
Select Cancel reservation
Egyptair wants to make sure that its passengers are well attended and all their queries are resolved, which is why it has put in place different ways through which passengers can contact the airline. These are the ways you can contact the airline EgyptAir:
By call: EgyptAir airline’s cancellation phone number is 1–888–875–0388 (toll free open 24/7)
Via Chatbot: The airline has a bot present on its website that tries to answer all your queries and help you with your problems.
If you have booked a flight ticket with EgyptAir Airline but due to some urgency, you need to cancel it. You can make an Egyptair air cancellation in two ways: online or by phone.
Reduction in the EgyptAir canceled compensation amount — The airline will reduce the compensation by 50% if passengers are offered a change of route on an alternative flight
2 hours later than the originally scheduled arrival time for flights up to 1,500 kilometers.
3 hours after the originally scheduled arrival time for intra-community flights between 1,500 and 3,500 kilometres, as well as other flights between 1,500 and 3,500 kilometres.
4 hours later than the originally scheduled arrival time for flights that do not belong to the above categories.
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