---
# System prepended metadata

title: Ability to route VHA SCT appeals

---

# Ability to route VHA SCT appeals

[Dogfooding](https://deviq.com/practices/dogfooding) is to run through as many relevant user scenarios as possible. Ideally, the individual scenarios work perfectly as intended. The reason it's important that we go through this process is to ensure the feature is ready for production. The purpose of internal testing is to identify potential gaps or defects so that items can be resolved prior to release.



## Capturing deficiencies
It's best that we document any issues that we discover in as much of a uniform standard as possible so that upon later review, we're able to parse the individual instances as easily as possible for potential translation to tech debt/tech improvement Jira tickets. </br>
Here's the template that we've decided to use for this session.  So the goal is to fill it our for each individual discovery as throroughly as possible to capture the maximum amount of information on the particular issue:
1. Description of issue -> 
2. Expected result (what **should've** occurred) -> 
3. Actual result (what **did** occur) -> 
4. Steps to reproduce -> 
5. Severity (**low**: minimal/non-blocking, **medium**: potentially blocking, **high**: significant blocker/work stoppage) -> 
5. Relevant screenshot(s)
    * screenshots are easy to add to hackMD, simply capture the shot you want on your machine, then drag and drop it into the doc!

### 1
1. Description of issue -> 
Inability to view appeal create in scenario 2, step 4 in judge distribution
2. Expected result (what **should've** occurred) -> 
judge's assign page loads to distribute/request appeal
3. Actual result (what **did** occur) -> 
inability to load queue/CSS_ID/assign
4. Steps to reproduce -> 
login as judge user and attempt to navigate to /queue/CSS_ID/assign
5. Severity (**low**: minimal/non-blocking, **medium**: potentially blocking, **high**: significant blocker/work stoppage) -> 
high, disruption to current distribution process
6. Relevant screenshot(s) 
N/A

### 2
1. Description of issue -> 
2. Expected result (what **should've** occurred) -> 
3. Actual result (what **did** occur) -> 
4. Steps to reproduce -> 
5. Severity (**low**: minimal/non-blocking, **medium**: potentially blocking, **high**: significant blocker/work stoppage) -> 
5. Relevant screenshot(s)

### 3
1. Description of issue -> 
2. Expected result (what **should've** occurred) -> 
3. Actual result (what **did** occur) -> 
4. Steps to reproduce -> 
5. Severity (**low**: minimal/non-blocking, **medium**: potentially blocking, **high**: significant blocker/work stoppage) -> 
5. Relevant screenshot(s)

## Possible fixes needed
1. 


## USERS

| Tester   | User ID           | Scenario    | Vet ID    | Pass/Fail   |
| -------- | --------          | --------    | --------  | --------    |
|  Heather  |     BVA Intake User (CF_KIRK_283) and Judge (TCASEY_JUDGE) |   1-2 | 700032764     |   1-PASS 1, 2-Deficiency reported       |
|    Sean  |  SCT User (CF_KIRK_283) |  1, 3-8 |N/A  |    3-8:PASS       |
|  Al |     Attorney(CF_SCOTTY_283)  |3-9 | N/A |    9: PASS     |
|  Clay    |    BVA Intake User (CF_KIRK_397) and Judge | 1-2 | 700060379| 1-PASS; 2-FAIL; 3-PASS; 4-PASS; 5-PASS; 6-PASS; 7-PASS; 8-PASS; 9-PASS            |
|  Jonathan |   SCT User (CF_LAFORGE_283) | 1, 3-8| N/A |       |
|  Oluchi  |      Attorney (CASEFLOW_397) |   3-9 | N/A |            |

extra User IDs: 
extra Vet IDs: 
BVA Intake IDS: CF_KIRK_283, TCASEY_JUDGE (283), CF_MCCOY_317
Judge IDS: CF_HEH_283, TCASEY_JUDGE, CF_MCCOY_317
TCASEY station id: 283

Logins.md: https://github.com/department-of-veterans-affairs/appeals-qa/blob/ed1c6f26b8c96d0f88bf16fd0804d164ce1eea88/TestData/LOGINS.md

## Scenarios 



## 1 - User intakes a VHA appeal and confirms the appeal is distributed to the SCT queue 
1. Sign in as your assigned BVA Intake user
2. Navigate to https://appeals.cf.uat.ds.va.gov/intake
3. Intake a 10182 with Veterans Health Administration (VHA) as the benefit type and add a VHA issue. Select "NO" for pre-docketing.
4. Submit the appeal to be docketed and take note of the appellant name and Veteran ID 
**(Clay: Augustus Marso's (ID #700060379 - VHA)**

6. Intake another 10182 with two issues: one VHA issue and the other a non-VHA issue
7. Submit the appeal to be docketed and take note of the appellant name and Veteran ID
**(Clay: Augustus Marso's (ID #700060379) - VHA/non-VHA)**

**[Pass to internal team SCT user]**

7. Sign in as your assigned SCT user 
8. Navigate to 'Assign SCT Appeals team cases'
9. Confirm the appeals are seen in the SCT queue Bulk Assign page
10. Take note of the appellant name and Veteran ID associated with these two appeals

## 2 - User intakes a non-VHA appeal and confirms the appeal is distributed to a judge queue 
1. Sign in as your assigned BVA Intake user
2. Navigate to https://appeals.cf.uat.ds.va.gov/intake
3. Intake a 10182 with any benefit type other than Veterans Health Administration (VHA) and add an issue to the appeal
4. Submit the appeal to be docketed
5. Sign in as your assigned Judge user
6. Click the switch views button and select 'Assign [Judge] team cases' to navigate to 'Cases to Assign' page
7. Select 'Request more cases'
8. Confirm the appeal is in the judge's queue


## 3 - SCT user assigns cases to attorney 
1. Sign in as your assigned SCT user
2. Navigate to https://appeals.cf.uat.ds.va.gov/queue
3. Click the switch views button and select 'Assign SCT Appeals team cases' to navigate to 'Cases to Assign' page
4. Ensure the 'Assign 0 cases' button is disabled
5. Select the 2 cases intaken in Scenario #1 and ensure the "Assign 2 cases" button is still disabled
6. Select an Attorney from the drop down *(this should be the attorney your group has a login ID for)*
7. Confirm the 'Assign 2 cases' button is now enabled
8. Click the 'Assign 2 cases' button and verify a success banner appears confirming you have successfully assigned the cases to the attorney
9. Navigate to the Completed tab and confirm the two cases are in the Completed tab 

**[Pass to internal team Attorney user]**

10. Sign in as the Attorney the cases were assigned to
11. Navigate to https://appeals.cf.uat.ds.va.gov/queue
12. Confirm receipt of the two appeals that were assigned to you in the Assigned tab

## 4 - Attorney has a SCT appeal and sends draft decision to judge 
1. Sign in as your assigned attorney user
2. Navigate to the case details page for an appeal in your queue *(choose any appeal except for the 2-issue appeal submitted in Scenario #1)*
3. Select the 'Decision ready for review' task action
4. Click on the 'Add Decision' button
5. Select 'Allowed' for the Disposition on the appeal
6. Enter any Description text
7. Press Continue and ensure you are navigated to the "Submit Draft Decision for Review" page
8. Enter '12345-12345678' as the Document ID
9. Press Continue to submit the appeal to the judge (name should already be populated)
10. Confirm you are navigated back to your queue and a banner appears that reads "Thank you for drafting [Appellant's name]'s decision. It's been sent to [Designated Judge] for review. If you made a mistake, please email your judge to resolve the issue."

## 5 - Attorney returns an SCT Appeal back to the SCT team
1. Sign in as your assigned attorney
2. Navigate to https://appeals.cf.uat.ds.va.gov/queue
3. Select the appeal that was assigned to you with two issues
4. Select the 'Cancel task and Return to Specialty Case Team' task action
5. Ensure a modal appears and the 'Return' button is disabled
6. Enter any text in the text field and ensure the "Return" button is now enabled
7. Click 'Return' to return the appeal back to the SCT queue
8. Confirm a banner appears and reads "You have successfully returned [Appellant name] case to the SCT Queue. If you have made a mistake, please email SCT Coordinator to manage any changes."

**[Pass to internal SCT user]**

9. Sign in as your assigned SCT user 
10. Navigate to https://appeals.cf.uat.ds.va.gov/organizations/specialty-case-team
11. Confirm the appeal returned from the attorney is in the 'Action Required' tab


## 6 - User Assigns a Single Case to an Attorney From the Case Details Page
1. Sign in as your assigned SCT user and navigate to the queue
2. Select the case that was returned by the attorney in the 'Action Required' tab
3. Select the 'Assign to Attorney' task action when on the case details page
4. Click on the "Select or search" dropdown and select an attorney to send the case to *(this should be the attorney your group has a login ID for)*
5. Enter any text into the textbox
6. Click the "Assign task" button
7. Verify a success message appears confirming the case has been sent to an attorney
8. Verify you are redirected to the 'Action Required' tab and the case is in the "Completed" tab of the SCT queue

**[Pass to internal Attorney user]**

9. Sign in as the attorney the SCT user assigned the case to
10. Navigate to https://appeals.cf.uat.ds.va.gov/queue to your Assigned tab
11. Confirm the case that was assigned to you by the SCT user is in your Assign tab


## 7 - User splits an Appeal 
1. Sign in as your assigned SCT user and Navigate to https://appeals.cf.uat.ds.va.gov/organizations/specialty-case-team
2. Select a staged appeal that has two issues: a VHA and non-VHA issue
3. On the case details page, select "Correct issue" where you will be redirected to the Edit issues page
4. Confirm 'Split Appeal' button is present
5. Select 'Split Appeal' and confirm you are redirected to the 'Create new appeal stream' page
6. Select any reason why the appeal should be split
7. Select the non-VHA issue and click continue. You should be directed to the 'Review and confirm new appeal stream' page
8. Confirm a message appears under the non-VHA issue (appeal stream) thats reads "This appeal stream has no Specialty Case Team issues. Upon split, it will be routed to regular distribution."
9. Click split appeal
10. Confirm page moves back to case details page and banner appears that reads "You have successfully split [Veteran] appeal. This new appeal stream has the same docket number and tasks as the original appeal."
11. Confirm the number of issues has changed from 2 to 1 on the original appeal and only the VHA issue exists


## 8 -  SCT user modifies claim to remove VHA issue
1. Sign in as your assigned SCT user, select a staged appeal from the bulk assign page and navigate to the case details page
2. Select 'Correct issues' to be navigated to the Edit issues page
3. Remove the VHA issue and add a non-VHA issue to the appeal
4. Click "Save" on the modal
5. Click "Yes, save" to confirm 
6. Click "Move" on the second modal
7. Ensure a confirmation success banner appears
8. Confirm appeal is removed from SCT queue bulk assign page


## 9 - User Edits a non-VHA appeal to be a VHA SCT appeal 
1. Sign is as your assigned attorney and select a staged appeal
2. Select 'Correct issues' where you will be navigated to the Edit issues page
3. Add a VHA issue to appeal
4. Confirm the appeal is removed from attorney's queue

**[Pass to internal SCT user]**

5. Confirm appeal appears in the SCT queue on the Bulk assign page


