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# System prepended metadata

title: Mail IOC

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# Mail IOC

Hi,

Last week we received the "Error Alert" email attached that said that charger 29 was disconnected from vehicle communication. Despite the error, the web API reported the charger as available, even though it had an error.

Last week, we had inconsistencies of information with yours. We got "Error Alert!" emails but not always is reflected with the information we got from the WebAPI.

This happened:

- 2020-02-27 00:49, Charger 30, with a NO_DATA error.
- 2020-02-24 18:50, Charger 28.
- 2020-02-24 15:55, Charger 27.
- 2020-02-27 17:24, Charger 29 29 (MAC 0004F3189923) and Bus 1171 (VIN LC06S44S1K4000078).

The first 3 cases, we just get stuck in some dataand didn't get the error message.
But in the last case of the charger 29, we get a Charger Satus "Avaliable" with date " 2020-02-27 17:25:45 UTC" with no indication of error beside your email (in the photo).
The problem was that the charger was charging and f rom 2020-02-27 17:23:17 to 2020-02-27 17:30:36 UTC we recive as the charger was free.
If a charger is stuck in some data, there is no big problem, but shouldn't be the WebAPI information consistent with the email's data?