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# System prepended metadata

title: FAQs

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# FAQs
1) Does it need internet?
    Yes and No.   It is a cloud based application that can run within your browser, and also have IOS and Android apps.  The apps can run offline with no internet and then resync data when the device is back online.
    
3) Can we just give you all our requirements/forms?
    Yes.  We are a full service operator, so we take care of all the creation, updates, changes to your forms, reports - everything.  Just give use what you have and we'll take it from there.
    
5) What is the best way to provide data to EXTAG?
    For data imports, spreadsheets, or csv's are often the simplest, though we are flexible and can work with what you have.   For forms/reports we create those in our system so pdfs, or any other type of is fine too.
    
7) Can we use our old asset numbers?
    Yes.  The flexibility in EXTAG means that we can any field we like into our forms, including existing asset numbers.  We can associate these numbers with EXTAG nfc tags, and they can be searched on as well.   
    
9) Do we have to train our people to use EXTAG?
    EXTAG requires very little training.  We provide a simple set of instructions specific to how EXTAG is setup for you, and if there is any need for assistance, our team is here to help.  We have not had to do any formal training for any of our customers to date.
    
11) What do you use to scan the tags?
    We use NFC technology in our tags - this is the same as credit card technology that is used in pay wave, pay pass, etc.  As such this tech is built into most devices (phones, tablets etc) so the tag can be read without any addition tech, other than your device.  
    
13) What if people can't bring their personal phones onto the sites?
    Companies who have this policy will often have company issued tablets, or phones for digital field work.  EXTAG can be installed and work perfectly on these devices.  
    
15) Who are EXTAG clients?
    EXTAG clients are currently primarily in the resources and power sectors.  Chevron, Inpex, Zenith, AGC, Enermech, Worley are some of them.
    
17) Is EXTAG use overseas?
    Yes, EXTAG is currently in use in Panama, and also the middle east.
    
19) What set EXTAG apart?
    Flexibility and speed.  The ability to setup the system, in a matter of days and weeks means value can be achieved faster, and the flexibility means you can implement with an agile methodology.
    
21) Is EXTAG system customisable?
    Yes, all forms reports and views are completely customisable and specific to each implementation.  
    
23) Can EXTAG be set up for us to see what we want to see?
    Yes, Reports can be created to be exactly what you want to see.  Views (Map visulation) is completely based on your business requirements, and forms are your specific forms.  
    
25) Have you got certification, eg. ISO...
    ISO 27001 was partially completed.  We paused it as we found our customers were interested in us completing their own security questionaire and review over ISO certification.
    
27) Can EXTAG provide end to end solution in asset management, i.e. order new parts and/or servicing.
    Yes and No.   It can provide the activity management and tracking of all compliance and maintenance activities, however it does not have a module to handle procurement and ordering of parts/logistics etc.  This is often part of an organisatios ERP system and EXTAG can provide data to these systems to facilitate.
    
29) Where does EXTAG data sits?
    Data is stored in AWS datacentres in Sydney.
    
31) Can you use images in forms?
    Yes.
    
33) What is your pricing model?
    Pricing is based on modules and sites.  A Module is a solution and contains a collection of items, forms, views and reports as it relates to solving a problem.  EG.  a scaffolding module would contain forms that define the scaffold, inspection forms, view showing the status of scaffolds and also reports that show the scaffold register, trends, stats etc.
    
35) Where do you get your tags?
    We have them manufactured specifically for us in China.
    
37) Where is EXTAG based?
    Perth WA
39) Who places the pins?
    Pins can be placed based on the customers work process.   It can ben manually placed on a map, updated automatically when a tag is scanned by obtaining the gps location from the device, or with Live GPS tags, we can update the locations automatically at regular intervals.
    
41) Is EXTAG data live?
    All map views, listings, data is live within the app.  Exception to this is data that is being collected while offline will not show in the system until the device has been synced.   Reporting (via Power BI) is updated every 2 hours.
    
43) Would we be able to use this for working at heights or for a rigging register.
    Yes, absolutely.  Sparrows (contractor) on the Chevron sites for lifting and rigging, (managed by AGC).  
Also Enermech (contractor) on Inpex for lifting and rigging.

1 – How does the GPS Location tech work – is it like Apple Tag?
                Can work a few ways. 
1. Location by just placing a pin on the map manually (by the user)
2. When a tag is scanned we can grab the gps location from the device doing the scanning.
3. If the asset warrants it, we can use a GPS tag connected via cellular to update automatically.  (different tag)
4. Other tagging options can be used as well by integrating.
 
2 – Does EXTAG allow for Work Orders to be raised and have API to link to PRONTO?
                Yes, We are doing this for another client at the moment.
 
3 – Can you create CHILD assets of the main asset? For example the Comms box within the BLAST DOG 10 etc.
                Yes – we can associate assets with other assets a few different ways.
 
4 – How can you view your scheduled forecast of maintenance for planning purposes?
                Yes.  We can build forecast reports specific to how you’d like to see it.
 
5 – Can we bulk upload previous history per unit?
                Yes we can do that.
                
------from CR, Steven Keen

- Please confirm EXTAG deployment model
 
The EXTAG deployment model is based upon modules and sites. 
A module is the application of EXTAG to solve a problem and it contains a set of assets, forms, and reports. For example Scaffolding would be a module as it contains scaffold assets, forms associates with inspections etc, and reports for scaffolds.  
This configuration can then be used on multiple sites, and depending on how many sites will influence the license cost. 
A different module is required when EXTAG is setup to manage a different set of things. eg. lifting and rigging. The forms are unique to lifting and rigging as are the reports etc so this is a separate module.
 
- Is there any limitations on number of users – license users – access restrictions
 
No. Once a module/site is setup there are unlimited users and assets.  
Access is determined by you as our customer and you can allow your clients access to the system to see certain things. For example, you could have a specific report setup for your customers to see only, and different reports for internal use.
 
- While Extag offer data analysis & inbuild dashboards – is there a data transfer &/or upload where customer can access information
 
We can export data no problem and import is done on a case by case basis. We often quote for integrations as they are unique for every customer.  As mentioned above, we can create custom reports where your customer(s) can log in and view data.
 
- Is there a shorter duration commitment EXTAG would consider than 12 months?
 
12 months commitment is our standard minimum package. However, we would like to understand what you would like to pilot to provide a once off package. 
 

 
  
 
**Chevron:**
Scaffolding
Inspections, Status tracking or each scaffold, reporting on tonnage, compliance and other specific data.
Lifting & Rigging
Inspections to NATA requirements, tracking of compliance and status of equipment issued/inventory and quarantine.
Fire & Gas
Inspections, tracking of compliance.
 
Currently in discussions to cover all other temporary equipment across their 3 Australian Sites.
 
**Inpex:**
Lifting & Rigging (via Enermech)
Inspections to NATA requirements, tracking of compliance and status of equipment issued/inventory and quarantine.
 
Temporary Equipment (via Altrad)
Inspections, tracking and reporting of general equipment such as generators, pumps, hoses etc.
 
Currently in discussions with tracking sea containers directly with Inpex also.
 