# Helpdesk Training Material - P3D/Fomo3D

###### Edited by @Jubbin (朱斌)#9427 & @Snow#1017

## The Rundown

- Helpdesk is often the **first** introduction that new players receive when entering our community. Try to remain **friendly and professional** when talking to players. We want them to see that we mean business.
- Remember that you may be dealing with users who are completely new to cryptocurrency in general. Have patience with them and try to put yourself in their shoes.
- When answering questions, try your best to be **efficient** in your answer. Make sure to deliver a reasonable amount of information, but remember not to overwhelm the user. **Baby steps.**
- As a Helpdesk member, it is important that you do not make **ANY** financial recommendations to users. Since you are part of the team helping run this community/project, newcomers may look at any recommendations from us involving buys/sells of **ANYTHING** as **unprofessional**, as we are affiliated with the 3D ecospace and thus may have a “bias”.
- Be sure to learn all the commands that are made available through !helpcommands. These will save you a **TON** of time when helping users.
- If you have any **helpful/interesting** ideas for new **!helpcommands** to be added to the bot, you can discuss those in the #support-staff channel.
- If you have to help a user with a wallet/tx specific problem, let them know that they can Private Message you to **encourage personal security**. If they're okay with pasting the wallet/tx into public chat, be sure to **remove that message** after you've finished helping them.
- If you notice that a user currently has their discord user icon set to a **personal image of their face**, recommend to them in Private Message that they change this picture to **encourage personal security**. Same applies to **discord usernames that seem like they are real names**.
**We don't want our users being doxed.**

## Quick Do's and Do Not's

### Do's

1. **DO** be polite/friendly.
2. **DO** stay on topic.
3. **DO** be careful of what you say, as others may read it years from now.
4. **DO** tell other Helpdesk members when you will be on, and how long for.
(In #support-staff)
6. **DO** ask a question if you don't know yourself; keep learning.
7. **DO** delete reundant replies .
8. **DO** let us know if you are going to be gone for extended periods of time, as we may need your position covered.
9. **DO** stay up-to-date on tech, as people will have questions about the newest things.
10. **DO** keep it in laymens terms.
11. **DO** enjoy yourself, you are doing a very nice thing for this beautiful community.

### Do Not's

1. **DON'T** answer a question you DON'T know.
2. **DON'T** forget the goal; to HELP your fellow community members.
3. **DON'T** tell people to uninstall/reset metamask without verifying that they have their wallet seed properly backup and stored safely.
4. **DON'T** be a dick.
5. **DON'T** be afraid to ask other Helpdesk members/Mods for help; we're working towards the same goal.
6. **DON'T** spam new users with a lot of replies at once, be efficient.
7. **DON'T** kick someone out of helpdesk because they asked something silly or easy to answer.
Reply politely and let the convo continue to flow.
8. **DON'T** tag the core dev for helpdesk questions, they are busy.
9. **DON'T** leave someone hanging, if you started helping them, then finish it. If you can't, get another helpdesk member to sub in.
10. **DON'T** try to impress anyone with a quick reply, this tends to trump your helpfulness and overwhelm the person we're trying to help.

## Most common questions
Often people come into the helpdesk providing very little useful information about their issue. It's your job to ask the right questions and diagnose these issues.
Here are some of the most common issues.

* :question: "I can't sell my p3d tokens"
:point_right: Ask them if they tried selling all their tokens and if they did suggest to sell a little less (0.1 tokens less per example). Rounding errors are very common with sell orders and will cause the contract to throw an Exception. **`!p3dselling`**

* :question: "I sold my tokens but got nothing in my wallet!"
:point_right: ask them if they did a withdrawal after selling the tokens. **`!p3dselling`**

* :question: "Why isn't my transaction going through I used \*insert high gas price\*"
:point_right: Ask them to check if they have pending transactions if they don't find any still ask for their address to check yourself. It is very common for people to think that making new transactions with higher gas will help. **`!canceltx`**

* :question: "I can't withdraw"
:point_right: ask them if they went through with the 0 ETH transaction. A lot of people don't know that you have to send a transaction. **`!0eth`**

## Helpcommands
To improve overall consistency and accuracy it is important to use the heldesk commands that are provided whenever it's possible.
*Use `!helpcommands` to get this list of commands*

### General

* `?metamask` - Explains how to fix metamask
* `?nogas` - Expains the error when people have no gas in wallet
* `?whatgwei` - Explains what gwei means when discussing gas
* `?canceltxs` - How to cancel pending tx
* `!0eth` - Explains 0 eth txs when withdrawing
* `!newbiehelp` - Explains common issues
* `!referrals` - Links to pages about referrals
* `!mandarin` - Posts link to chinese channel
* `!wiki` - Lists links to the wikis
* `!infura` - Display info on setting up personal ETH node with Infura
* `!mantsofesto` - Display screencap of the mantsofesto

### Fomo3D

* `!vaultui` - Explains how the vault UI works for Fomo
* `!f3dmobile` - Posts how to setup mobile f3d
* `!f3dteams` - Explains the teams in fomo
* `!f3drounds` - Explains pot distribution in f3d
* `!keyprice` - Explains key price growth model
* `!f3dmew` - Explains using MyEtherWallet to send transactions to F3D

### P3D

* `!p3dselling` - Explains how to sell your p3d
* `?refresh` - Print out message about ctrl-f5 refresh p3d
* `?charts` - Links to useful P3D charts
* `?livefeed` - Explains the live feed
* `?helpdesk` - Basic summary of help
* `?faq` - P3D FAQ
* `?holdings` - Explains P3D holdings value
* `?mobile` - Explains how to setup the mobile site P3D
* `?resources` - Explains how to find P3D related links

## Resources

* [P3D Quick Reference](https://powh3d.hostedwiki.co/pages/Quick%20Reference)
* [F3D Quick Reference](https://fomo3d.hostedwiki.co/pages/Quick%20Reference)
* [P3D Troubleshooting Guide](https://powh3d.hostedwiki.co/pages/Troubleshooting%20Guide)

## Quick Links

* **[P3D Exchange Rate API]** - https://exchange.powh.io/api/exchange

* **[PoWH3D Wiki]** - https://powh3d.hostedwiki.co/
* **[FOMO3D Wiki]** - https://fomo3d.hostedwiki.co/
* **[Appeal discord server]** https://discord.gg/48mQ594

### **Official/Backup/Third Party Exchange Links**

#### PoWH3D

* **[Official P3D]** - <https://exchange.powh.io/>

* **[P3D Backup]** - https://p3d-bot.github.io/buy.html

* **[Third-Party P3D #1]** - https://p3dx.com
* **[Third-Party P3D #2]** - https://powh.trade/mypowh.php

#### Fomo3D

* **[Official F3D Long]** - <https://exitscam.me/play>
* **[Official F3D Quick]** - http://exitscam.me/quick

* **[F3D Backup]** - https://p3d-bot.github.io/FomoOS/256bit

* **[Third-Party F3D #1]** - https://fomo3d.powh.trade/

## Helping Non-English Speaking Users

If you come across a user who speaks a different language than you that needs help, it is preferable that a Mod/Helpdesk Member that is experienced in handling that language answers their questions.

**Here is a list of community Mods/Helpdesk Members that can speak different languages:**

### Chinese

Type `!mandarin` to let the user know that we have the `#中文` Channel

#### Chinese Speaking Mods/Helpdesk Members:

- `@maojk#6803`
- `@gggAss#8715`
- `@Jubbin (朱斌)#9427`
- `@zirs#5962`
- `@laowang#5680`
- `@kkhhaalil#2113`
- `@Proof of Bulltard#9331`
- `@AntonioP#1108`

**If none of these members above are currently active to help Chinese users, try copy/pasting this:**

主站地址 - <https://exitscam.me/play>
F3D官方指南 - <https://hackmd.io/s/ryFTfx-Em>
P3D官方指南 - <https://hackmd.io/s/Hkb8mxZNm>
如何提现/推荐链接生成教程 - <https://hackmd.io/s/HyciFflNm>

### Other Languages

#### German Speaking Mods/Helpdesk Members:

- `@Asuka Sohryu#2772`
- `@Snow#1017`

#### French Speaking Mods/Helpdesk Members:
- `@Snow#1017`

#### Slavic (Russian) Speaking Mods/Helpdesk Members:
- `@𝕰𝖙𝖆𝕮𝖆𝖗𝖎𝖓𝖆𝖊#6297`

##
#### If you'd like to see anything added to this wiki, please contact @Jubbin (朱斌)#9427