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Dear Genostack user,

We noticed that you have been impacted by an erroneous VM expiration on the Genostack cloud.

Due to a malfunction in our VM expiration service, no expiration warning emails have been sent for the past month, until yesterday.

This led to both warning emails being sent, and the VM being expired and deleted all at once.

We apologize for any VM mistakenly deleted by this issue, and we hope that you didn't lose any important data due to this incident.

The GenOuest platform