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# System prepended metadata

title: Inbox by Freespee

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# Inbox by Freespee

A no-install client which will allow agents to receive inbound calls and messages from multiple channels such as WhatsApp, chat and sms.

A customizable widget will be placed on our customers website which allows their visitors to make browser based phonecalls which will trigger notifications on our customers' agents phones. These notifications will open a mobile version of Inbox by Freespee in the agents mobile browser where they can answer the browser based call or simply reply to messages regardless of the message channel.

Onboarding would be made simple by sending a magic link to agents which automatically logs them in in Inbox, all they need to do is allow notifications when prompted.


## Benefits

- Contextual information for incoming calls
- Opportunities around softphone - instant tagging/attributing etc
- Easy to onboard new agents
- No downloads or installs
- No updates
- No SIP, less complicated infrastructure than Talk.
- No number management (washing, ordering, billing, assigning to customer).
- Works in countries where number procurement is difficult.
- Manage all communication regardless of channel.
- Instant missed call recovery via other channels.

## Difficulties

- Unkown tech
- Little experience with native apps
- No phone numbers on missed browser calls might make it harder to save leads.

## Opportunity

- Rethink existing underlying technologies and decisions.