---
# System prepended metadata

title: Overview

---

# Overview

Integrations in Yellow AI platform enables users to connect their bot with other systems to access their functionalities via various integrations.

A user will find all the integrations in the “All” section under the “Integrations” module on the platform. Various integrations have been categorized in the following categories for faster access:

1. CRM
2. ITSM
3. HR
4. Tools & Utilities
5. Retail/ ecommerce
6. Live chat
7. Payment

![](https://i.imgur.com/znB46aY.png)




---
## 1. CRM 

CRM consists of integrations with customer relationship management tools used for managing the leads and opportunities. Click on any of the below mentioned integrations with CRMs that you wish to setup in order to understand the features, limitations and setup instructions:

1. [Hubspot](https://docs.yellow.ai/docs/platform_concepts/appConfiguration/hubspot-crm) - Integrate with Hubspot CRM to customize the lead details through conversational bot.
2. [Microsoft Dynamics 365](https://docs.yellow.ai/docs/platform_concepts/appConfiguration/microsoft-dynamics/) - Integrate with Microsoft Dynamics 365 CRM & ERP system to power your conversations to create Leads / Opportunities and other functions.
3. [Salesforce CRM](https://docs.yellow.ai/docs/platform_concepts/appConfiguration/salesforce-service-cloud) - Integrate with SalesForce CRM to power your conversations to create Leads / Opportunities and other functions.
4. [Zoho-CRM](https://docs.yellow.ai/docs/platform_concepts/appConfiguration/zoho-crm) - Integrate with Zoho CRM to power your conversations to create Leads / Opportunities and other functions.

---
## 2.  ITSM

ITSM consists of integrations with IT service management tools used for managing service delivery. Click on any of the below mentioned integrations with ITSM tools that you wish to setup in order to understand the features, limitations and setup instructions:

1. Freshservice ITSM Solution - Integrate your Freshservice instance for seamless service delivery processes.
2. [Service Now](https://docs.yellow.ai/docs/platform_concepts/appConfiguration/service-now/) - Integrate with ServiceNow for ticket updates & accessing FAQ repositories for possible responses.

---
## 3. HR

HR consists of integrations with human resource softwares used for managing recruiting, onboarding and HR related services. Click on any of the below mentioned integrations with HR tools that you wish to setup in order to understand the features, limitations and setup instructions:

1. Freshteam - Freshteam is a smart HR software that helps you handle recruiting, onboarding, time off and employee information in one place.
2. [SAP Success Factors](https://docs.yellow.ai/docs/platform_concepts/appConfiguration/successfactors/#references) - Integrate with SAP Successfactors to automate recruitment cycle through conversational bots.

---
## 4. Tools & Utilities

To explore integrations with tools & utilities softwares, click on any of the below mentioned integrations with that you wish to setup in order to understand the features, limitations and setup instructions:

1. [Azure Active Directory](https://docs.yellow.ai/docs/platform_concepts/appConfiguration/azure-ad/#references) - Azure Active Directory integration to work with use-cases related to Azure AD.
2. [Clever Tap](https://docs.yellow.ai/docs/platform_concepts/appConfiguration/clevertap)
3. [Google Calendar](https://docs.yellow.ai/docs/platform_concepts/appConfiguration/google-calendar/) - Google calendar integration helps to create events within conversational bots.
4. [Google Sheets](https://docs.yellow.ai/docs/platform_concepts/appConfiguration/google-sheets/) - Google Sheets Integration will allow you to create new spreadsheet and read/write/update the data in the cells.
5. [JIRA](https://docs.yellow.ai/docs/platform_concepts/appConfiguration/jira/) - Integrate with your JIRA project to manage/update your dashboards using conversational bots.
6. [LeadSquared Whatsapp Connector](https://docs.yellow.ai/docs/platform_concepts/appConfiguration/leadSquared-wa-connector/) - Integrate with your JIRA project to manage/update your dashboards using conversational bots.
7. [Microsoft Graph](https://docs.yellow.ai/docs/platform_concepts/appConfiguration/microsoft-graph/) - Integrate with your JIRA project to manage/update your dashboards using conversational bots.
8. Netcore Smartech - Integrate with Netcore Smartech platform to provide seamless experience to customers in your conversational bot.
9. [SFTP](https://docs.yellow.ai/docs/platform_concepts/appConfiguration/sftp/) - This integration enables SFTP file transfer and reading remote location file directory.
10. [Twilio Verify](https://docs.yellow.ai/docs/platform_concepts/appConfiguration/twilio-verify/) - Integrate with Twilio to trigger verification sms through conversational bots.
11. WebEngage - Integrate with Webengage & manage your campaigns within the conversational bots.

---
## 5. Retail/ ecommerce

Retail/ ecommerce consists of integrations with tools used for managing retail and ecommerce journeys. Click on any of the below mentioned integrations that you wish to setup in order to understand the features, limitations and setup instructions:

1. [Shopify Shop](https://docs.yellow.ai/docs/platform_concepts/appConfiguration/shopify/) - Integrate with Shopify to power your conversations to start your Ecommerce Journey.

---
## 6. Live Chat

Live Chat consists of integrations with tools used for managing agent connectivity and interactions. Click on any of the below mentioned integrations with live chat tools that you wish to setup in order to understand the features, limitations and setup instructions:

1. Amazon Connect Live Chat - Build a conversational bot to connect with live agents via Amazon Connect. Create a custom bot for your own team to speed up teamwork.
2. Avaya Live Chat - Now users can connect to the live agents for their queries using Avaya.
3. Custom Live Agent - Build a conversation bot that helps to connect to human support using Custom Live Agent.
4. [Freshchat](https://docs.yellow.ai/docs/platform_concepts/appConfiguration/freshdesk/) - Build a conversational bot to connect with live agents via freshchat.
5. [Genesys Cloud Live Agent](https://docs.yellow.ai/docs/platform_concepts/appConfiguration/genesys-cloud-livechat/) - Build a conversational bot to connect with live agents via Genesys cloud. Create a custom bot for your own team to speed up teamwork.
6. [Intercom Live Chat](https://docs.yellow.ai/docs/platform_concepts/appConfiguration/intercom-livechat/) - Integrate with Intercom account for seamless live agent transfer.
7. Kapture CRM Live Chat - Integrate with Intercom account for seamless live agent transfer.
8. Locobuzz Live Chat - Integrate using Locobuzz to connect with live agents for their queries though conversational bot.
9. [Salesforce Live Chat](https://docs.yellow.ai/docs/platform_concepts/appConfiguration/salesforce-service-cloud/) - Build a conversation bot that helps to connect to LiveAgent via Salesforce Live Chat.
10. Talisma Live Chat - Build a conversational bot to connect with live agents via Talisma.
11. [Zoho Live Chat](https://docs.yellow.ai/docs/platform_concepts/appConfiguration/zoho-live-chat) - Integrate with Zoho Live Chat for seamless transfer of conversations.

---
## 7. Payment

Payment consists of integrations with tools used for managing payment and related requests. Click on any of the below mentioned integrations with payment tools that you wish to setup in order to understand the features, limitations and setup instructions:

1. [Camspay](https://docs.yellow.ai/docs/platform_concepts/appConfiguration/camspay/) - Integrate with CAMSPay to fulfil your payment requirements, including creating payment links and monitoring the progress of payments or refunds.
2. [Cashfree Payments](https://docs.yellow.ai/docs/platform_concepts/appConfiguration/camspay/) - You can create payment links and check the status of the payment done via Cashfree Payment Integration.
3. Paytm - You can create payment links and check the status of the payment done via Cashfree Payment Integration.
4. [PayU Business](https://docs.yellow.ai/docs/platform_concepts/appConfiguration/payuBiz/) - Integrate PayU to fulfil your payment requirements, including creating payment links and checking the status of payments or refunds.
5. [Razorpay](https://docs.yellow.ai/docs/platform_concepts/appConfiguration/razorpay/) - Integrate Razorpay to fulfil your payment requirements, including creating payment links and checking the status of payments or refunds.
6. [Stripe Payment Gateway](https://docs.yellow.ai/docs/platform_concepts/appConfiguration/stripe/) - Integrate with Stripe to meet your payment needs, such as generating payment links and checking the status of payments and refunds.

 














