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# System prepended metadata

title: 'Troubleshooting wifi whilst traveling, for Turing-managed Macs'

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# Troubleshooting wifi whilst traveling, for Turing-managed Macs


## Force detection of captive portal

Sometimes your Mac may not detect if a guest wifi uses a captive portal. Try entering either of these URL into your favourite browser:

* https://detectportal.firefox.com/canonical.html
* http://captive.apple.com/hotspot-detect.html


## Configuring a Mac for a Turing Eduroam account

For some reason, I could not get the regular wifi connection widget (in the top right of the screen) to work on a Turing-managed Mac (MacOS version 12.5.1). This worked for me:

Open "System Preferences", and then open the Network icon:

![](https://i.imgur.com/r0ogLGT.png)

On the Network page, click the "Advanced" button:

![](https://i.imgur.com/sgDjgMn.png)

On the Advanced dialogue, click on the `+` button, as shown:

![](https://i.imgur.com/Oqv9pMi.png)

On the "Add a Wi-Fi network profile" dialogue, select "Show Networks":

![](https://i.imgur.com/Hd2b47y.png)

A list of available networks will be shown. Choose "eduroam" and then click "Join"

![](https://i.imgur.com/Pjbqp8C.png)

Add your @turing.ac.uk email address and your Azure/Office365 password.

![](https://i.imgur.com/jyU54rn.png)

After entering your password, the "Verify Certificate" dialogue will be shown. Click on the "Show Certificate" button:

![](https://i.imgur.com/zbNxl9R.png)

You will need to satisfy yourself that this certificate is legitimate (ie issued by the Turing, and not another organisation). When you are satisfied, click "Continue":

![](https://i.imgur.com/qN4rhLD.png)

Finally, you should be returned to the main "Network" page, which should now have a "Authenticated via EAP-PEAP" message. Click "Apply":

![](https://i.imgur.com/HtNkjxu.png)

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