---
# System prepended metadata

title: On-Call

---

# On-Call

tl;dr;

Self-hosted vs Saas should be carefully considered. When the oncall self-hosted solution fails we have no alerts. The only viable options for on-call are OpsGenie or iLert

## Self-hosted options

### Grafana OnCall OSS

https://grafana.com/docs/grafana-cloud/oncall/open-source/#production-environment


![](https://grafana.com/static/img/docs/oncall/oncall-alertworkflow.png)

[helm chart](https://github.com/grafana/oncall/blob/dev/helm/oncall/values.yaml) requires redis, mariaDB/postgreSQL, rabbitMQ (at least all are bundeled with the chart).

Pro:
- nice integrations with Alertmanager, Loki and so on 

Con:
- Self hosted, when it fails we have no alerts
- no SMS or Phone Calls
- mobile App which can override Phones DnD mode (You must first connect your Grafana OnCall OSS to Grafana Cloud for the mobile app to work.)
- most of the features are Cloud bound

### harpia

https://docs.harpia.io/
GitHub: https://github.com/harpia-io/harpia

Pro:
- self hosted

Con:
- Self hosted, when it fails we have no alerts
- needs kafka and a bunch of other dependencies..
- 

## SaaS options

### Atlassian OpsGenie

Opsgenie: https://www.atlassian.com/software/opsgenie

Pro: 
- Easy Prometheus Integration: https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-prometheus/
- ChatOps Slack integration: https://www.atlassian.com/software/opsgenie/slack
- no in-house maintanance
- statuspage.io integration: https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-statuspage/
- 

Con:
- ![](https://i.imgur.com/UupcG8R.png)

### iLert

Seems faily straight-forward https://www.ilert.com/

Pro:
- tons of integrations ([Prometheus](https://docs.ilert.com/integrations/prometheus), [Sentry](https://docs.ilert.com/integrations/sentry))
- [Google Cloud Functions](https://docs.ilert.com/integrations/gcf) outbound integration
- [ilert app](https://play.google.com/store/apps/details?id=de.ilert.client.iphone)
- can be configured via Terraform
- we would come far with the free tier

Con:
- No log enrichment

![](https://i.imgur.com/Ne0nKh4.png)



### PagerDuty

Pro:
- Integration with Alertmanager
- ChatOps with Slack & MS Teams
- Statuspage.io integration

Contra:
- Pricing: ![](https://i.imgur.com/z1dTkHL.png)

### Splunk OnCall (former VictorOPs)

https://www.splunk.com/en_us/products/pricing/faqs/observability.html

Pro:
- Prometheus integration

Contra: 
- no pricing avaliable
- Splunk is known to be expensive



# Status Pages

https://github.com/ivbeg/awesome-status-pages
https://enqueuezero.com/architecture/status-site.html

## Atlassian Status Page
[Link](https://www.atlassian.com/software/statuspage/pricing)

Example:  https://status.dropbox.com/