# Virgin Australia Manage my Booking

Virgin Australia > Manage my Booking [phone]

## How to Manage Your Virgin Australia Booking
Virgin Australia aims to provide travelers flexibility and control over managing their bookings. Whether you want to select seats, add baggage, update passenger details, or make changes to your itinerary, there are various ways to take control of your Virgin Australia reservation.
Manage Your Booking Online

The easiest way to view booking details and make changes is on Virgin Australia's website. You can access and manage your booking in just a few clicks.
To get started, visit the Virgin Australia website and click on "Manage my booking" at the top of the screen. You will need to enter your last name and booking reference or e-ticket number.

Once logged in, you will see your full itinerary including flight times, confirmation numbers, and passenger details. From here you can:
- View your booking summary
- Check-in online
- Choose, change or upgrade seats
- Add checked baggage
- Join or manage Velocity Frequent Flyer details
- Make changes to passenger names
- Change flight dates or times
- Cancel a booking and request refunds or credits

The manage booking portal allows you to take care of any necessary changes to your reservation, all in one convenient place.

## Use the Virgin Australia App
In addition to the website, Virgin Australia offers an app for iOS and Android mobile devices. You can download the app for free and then access all your upcoming bookings.
The Virgin Australia app makes it easy to pull up your reservations while on the go. Through the app you can:
- Access your digital boarding pass
- Check-in for your flight
- View terminal maps
- Receive day-of-travel notifications
- Manage your booking by selecting seats, adding bags, updating passenger details
- Make changes to existing bookings as needed

Keeping the Virgin Australia app on your mobile device allows real-time access to your important travel details when you need them most.
## Contact Virgin Australia's Customer Service
For personalized assistance, you can call Virgin Australia's customer contact center at [phone]. The call center is open 7 days a week.
Virgin Australia agents can help you:
- Locate your existing booking
- Check-in over the phone
- Select, change or upgrade seats
- Add checked baggage
- Make changes to passenger names
- Change travel dates or routes
- Cancel a booking and refund tickets
- Answer any questions about your itinerary and travel
Having a live representative walk through your options can be helpful when making important changes to your reservation. The call center team can explain policies, fees, and options to ensure you make appropriate updates.

## Visit a Virgin Australia Airport Desk
You can also manage your booking in-person at Virgin Australia desks located in the airport terminals. Look for desks marked "Guest Services" or "Check-In".
At the airport service desk you can:
- Check-in for your flight
- Print boarding passes
- Ask questions about your itinerary
- Make last-minute changes to your flight
- Cancel upcoming bookings (conditions apply)

Airport agents have access to your reservation and can assist with any bookings changes or questions prior to your departure. Locating a service desk early can help reduce stress if you need to make any last-minute tweaks to your plans.
## Important Booking Policies
When managing your Virgin Australia reservation, be aware of key policies that may impact your changes:
- Change fees - Date, route, and name changes may incur fees depending on your original fare rules.
- Refunds - Eligibility for refunds vs. future travel credits depends on the fare type and timing of cancellation.
- Seat selections - Preferred seats may come with additional fees. Complimentary seat changes can be made after booking.
- Baggage allowances - Checked bag fees apply based on route and fare class. Save money by pre-paying for bags.
- Cut-off times - Changes must be made by specified deadlines to avoid issues.
- Travel credits - Future travel vouchers have expiration dates and restrictions.
- Group bookings - Special policies apply for group reservations of 10+ passengers.

Virgin Australia offers a user-friendly website and mobile app that allows customers to easily manage their bookings after purchase. The "Virgin Australia Manage My Booking" portal is accessible when logged into a Virgin Australia account that is linked to the booking.

## Virgin Australia Seat Selection
Passengers can reserve preferred seats on their flights for an additional fee when checking in online.

Standard seats are free, but for extra legroom, specific location preferences, or to guarantee sitting together in a group, premium seat upgrades start from $5 per flight segment.
Seat availability is clearly visualized when viewing the seating chart.
## Virgin Australia: Baggage Allowances
Baggage fees and weight restrictions are displayed during online check-in. Basic fares include up to 23kg checked baggage and 7kg hand luggage.
Status credits allow more baggage - Velocity Gold 75kg, Platinum 90kg.
## Virgin Australia: Extra Baggage
Additional bags can be pre-purchased up to a max of 6 checked bags per passenger. Excess fees apply at airport. Carry-on limits help to minimize airport delays.
## Virgin Australia: In Flight Service
Food and entertainment options can be reviewed and pre-ordered where available.
For international and some domestic flights, passengers can reserve and pay for gourmet meal options in advance through Virgin's "The Good Meal Project".
The complimentary food/drink service and entertainment vary by route and cabin.

Source: https://medium.com/@siddharthgm12/virgin-australia-manage-my-booking-0b939241456b