## Rebuilding user trust in `mybinder.org` Time: 25min Have you clicked a mybinder.org link, waited for it to start and gave up after it took far too long to start? Or just failed? Have you stopped using mybinder.org for your tutorials, repositories and presentations because you could no longer rely on it to work each time? mybinder.org is open infrastructure run by incredible volunteers (who go above and beyond constantly) in the Jupyter community. Is 'slow fade into unreliability' just the fate of all openly run infrastructure? But perhaps maybe, just maybe, you have tried doing that again recently, & noticed improvements! Launches are more reliable. Faster. The UI looks better. Maybe things are getting better? This talk will go through the problems facing mybinder.org & what we are doing about it. Come to this talk to find out: 1. How is mybinder.org run? 2. What are the structural issues facing open infrastructure services like mybinder.org? 3. What sustainability experiments are we running to improve reliability and rebuild user trust? 4. Has reliability actually improved? 5. How can I help? ## Benefits to the ecosystem mybinder.org is an important part of the Jupyter and interactive computing ecosystem, allowing for reproducible sharing across the web (~35 million user sessions so far!). User trust has been slowly eroding in it due to reliability issues, despite the incredible efforts of the volunteer team that runs it. To rebuild trust, we have to first accept that it has been eroded, and then describe what we are doing to earn it back. A healthy and trusted mybinder.org is a big win for both the Jupyter community as well as the idea of sustainable open infrastructure. This talk helps communicate that we accept trust has been broken, and what we are doing to rebuild it, while also recognizing the challenges of volunteer run open infrastructure.