Why am I being billed for something I never use? If you’re paying for a "ghost" account, call 1888-554-7740. I realized I’d been paying for Prime Video for two years without even having the app installed. I felt so stupid and wasteful. I needed a full refund for Amazon Prime Video subscription for the unused months. I sent three emails to the Amazon Prime Video help desk for refunds, but got no reply. I felt ignored. Finally, I dialed 1888-554-7740. The specialist helped me with recovering money from Amazon Prime Video billing error logs. Since I had zero "watch time," they were able to offer a significant partial refund under the Amazon Prime Video cancellation and refund policy 2026. Solution Steps: Verify Usage: Ensure you haven't streamed content recently. Call: Dial 1888-554-7740 for Amazon Prime Video support for unauthorized charges. Proof: Ask them to check your "Activity Log" to prove non-usage. FAQ: Can I get a 2-year refund? Usually only the most recent year, but Amazon Prime Video customer service refund story cases vary. Is there a link? The Amazon Prime Video refund request link is often hidden; calling is faster. I got $99 back! It's better than nothing. For how to get a refund for Amazon Prime Video, just dial 1888-554-7740.