信件格式 - HackMD

###### tags: `Service-Order` # 信件格式 [TOC] # 報價單 ## 試用報價單客戶下試用報價，寄信給業務 #### 業務收到 ``` Title：【訂單系統】{客戶帳號} 申請的試用：{報價單編號}，等待審核 Content： Dear 業務目前有一筆 {客戶帳號} 申請的試用：{報價單編號}等待審核，提醒您上訂單系統進行審核，報價單審核通過後將生成試用訂單。 * 此為系統自動寄出信件，請勿直接回覆 Mt. JadeCloud Order {網址} ``` ``` Title: [Order System] {Customer Account} apply for trial: {Quote No.}, was waiting for verify CONTENT: Dear businesses There is a quotation：{quotation number} {customer account} apply for trial, waiting for the verify, Remind you to review it on the order system, and it will be a trial order after the quotation was approved. * This is a letter sent automatically by the system, please do not reply directly Mt. JadeCloud Order {URL} ``` ## 客戶申請報價單客戶申請報價單，寄信給業務 #### 業務收到 ``` Title：【訂單系統】{客戶帳號} 申請的報價單：{報價單編號}，等待報價 Content： Dear 業務目前有一筆 {客戶帳號} 申請的報價單：{報價單編號}等待報價，提醒您上訂單系統進行報價與審核流程。 * 此為系統自動寄出信件，請勿直接回覆 Mt. JadeCloud Order {網址} ``` ``` Title: [Order System] The quotation：{Quote No.} apply by {Customer Account}, was waiting for the offer CONTENT: Dear businesses There is a quotation：{Quote No.} apply by {Customer Account}, was waiting for the offer, Remind you to complete quotation process on the order system. * This is a letter sent automatically by the system, please do not reply directly Mt. JadeCloud Order {URL} ``` ## 業務回復報價單業務上傳報價單，寄信給客戶 #### 客戶收到 ``` Title：Mt.JadeCloud Order 報價單：{報價單編號} 報價金額 Content： Dear {客戶帳號} 您申請報價的產品：{報價單編號} 業務已回覆報價金額，提醒您上訂單系統查看報價與進行後續流程。若有任何問題請不吝與我們聯繫聯繫資訊：{業務} * 此為系統自動寄出信件，請勿直接回覆 Mt. JadeCloud Order {網址} ``` ``` mt.jadecloud quotation: {quotation number} quotation reply CONTENT: Dear {Customer account} The business has replied the amount of the quotation: {Quote Number} for your products, , Remind you to view the quotation on the order system and complete quotation process. If you have any questions, please contact us. Contact Information: {business} * This is automatically sent to the system, do not reply directly Mt. Jadecloud Order {URL} ``` ## 客戶回覆報價單客戶回覆報價單，寄信給業務 #### 業務收到 ``` Title：【訂單系統】{客戶帳號} 已回覆報價：{報價單編號}，等待審核 Content： Dear 業務目前有一筆 {客戶帳號} 回覆的報價單：{報價單編號}等待審核，提醒您上訂單系統進行審核流程，報價單審核通過後將生成訂單。 * 此為系統自動寄出信件，請勿直接回覆 Mt. JadeCloud Order {網址} ``` ``` Title: [Order System] The quotation：{Quote No.} apply by {Customer Account}, was waiting for the verify CONTENT: Dear businesses The quotation：{Quote No.} apply by {Customer Account}, was waiting for the verify, Remind you to review it on the order system, and it will be orders after the quotation was approved. * This is a letter sent automatically by the system, please do not reply directly Mt. JadeCloud Order {URL} ``` ## 業務審核報價單不通過業務拒絕報價單，寄信給客戶 #### 客戶收到 ``` Title：Mt.JadeCloud Order 報價單：{報價單編號} 審核未通過 Content： Dear {客戶帳號} 您申請報價的產品：{報價單編號} 審核未通過，提醒您上訂單系統檢查報價單資訊並再次上傳報價文件。若有任何問題請不吝與我們聯繫聯繫資訊：{業務} * 此為系統自動寄出信件，請勿直接回覆 Mt. JadeCloud Order {網址} ``` ``` Title: Mt.JadeCloud the quotation: ${quotationId} was rejected Content: Dear {customerAccount} The quotation: {quotationId} was rejected, Remind you to review the quotation on the order system and upload the file again. If you have any questions, please contact us. Contact Information：${bussinessAccount} * This is a letter sent automatically by the system, please do not reply directly Mt. JadeCloud Order {URL} ``` ## 業務進行最終審核業務收到客戶回覆並開始最終審核流程，寄信給業務主管 #### 業務主管收到 ``` Title：【訂單系統】{客戶帳號} 已回覆報價：{報價單編號}，等待進行最後審核 Content： {業務主管名稱} 目前有一筆 {客戶帳號} 回覆的報價單：{報價單編號} 將進行最終審核，敬請您上訂單系統進行審核流程，報價單審核通過後將生成訂單。 * 此為系統自動寄出信件，請勿直接回覆 Mt. JadeCloud Order {網址} ``` ``` Title: [Order System]The quotation：{quotation number} {Customer Account} has replied, was waiting for final review CONTENT: Dear businesses The quotation：{quotation number} {Customer Account} has replied, was waiting for the final review, Remind you to verify it on the order system, and it will be a order after the quotation was approved. * This is a letter sent automatically by the system, please do not reply directly Mt. JadeCloud Order {URL} ``` ___ # 訂單 ## 狀態為產品下單客戶下訂單，狀態改為產品下單當下寄信給業務 #### 業務收到 ``` Title：【訂單系統】{客戶帳號} 提交的訂單：{訂單編號}，等待訂單審核 Content： Dear 業務目前有一筆 {客戶帳號} 提交的訂單：{訂單編號}等待審核，提醒您上訂單系統進行審核，若審核通過請更改產品狀態為產品審核。 * 此為系統自動寄出信件，請勿直接回覆 Mt. JadeCloud Order {網址} ``` ``` 【Order system】 The order lina submited was waiting for approvement Dear business, There is currently an order submitted by {client account}: {order number} is waiting for review. Remind you to review it on the order system. If the review is passed, please change the status to "Product Verify". * This is a letter sent automatically by the system, please do not reply directly Mt. JadeCloud Order {URL} ``` ## 狀態為產品審核業務審核完，狀態改為產品審核當下寄信給運維 #### 運維收到 -- 非續約流程 ``` Title：【訂單系統】{客戶帳號} 提交的產品：{產品編號}，等待資源創建 Content： Dear 運維目前有一筆 {客戶帳號} 的產品：{產品編號} 已通過 {業務} 訂單審核，提醒您建立資源，上訂單系統回填資源資訊，並更改產品狀態為資源創建。 * 此為系統自動寄出信件，請勿直接回覆 Mt. JadeCloud Order {網址} ``` ``` 【Order system】 The product submited by {customer} was waiting for resource creation Dear operation and maintenance, There is currently a product : {product} of {customer}: has passed review by {business}, Remind you to create the resource, backfills the resource information on order system , and changes the product status to "Resource Create". * This is a letter sent automatically by the system, please do not reply directly Mt. JadeCloud Order {URL} ``` #### 運維收到 -- 續約新單 ``` Title：【訂單系統】{客戶帳號} 提交的產品：{產品編號}，等待資源恢復 Content： Dear 運維目前有一筆 {客戶帳號} 的產品：{產品編號} 等待資源恢復，提醒您恢復資源，上訂單系統查看續約單資源資訊，並更改產品狀態為資源續約。 * 此為系統自動寄出信件，請勿直接回覆 Mt. JadeCloud Order {網址} ``` ``` 【Order system】 The product submited by {customer} was waiting for resource recovery Dear operation and maintenance, There is a product : {product} of {customer}: waiting for resource recovery, Remind you to restore the resources, check the resource information of the renewal order on the order system, and change the product status to "Resource Renewal". * This is a letter sent automatically by the system, please do not reply directly Mt. JadeCloud Order {URL} ``` ## 狀態為資源創建運維資源創建完，狀態改為資源創建當下寄信給業務 #### 業務收到 ``` Title：【訂單系統】{客戶帳號} 提交的產品：{產品編號}，等待資源交付 Content： Dear 業務目前有一筆 {客戶帳號} 的產品：{產品編號} 資源已建立，提醒您上訂單系統更改產品狀態為資源交付。 * 此為系統自動寄出信件，請勿直接回覆 Mt. JadeCloud Order {網址} ``` ``` 【Order system】 The product submited by {customer} was waiting for resource delivery Dear business, There is a product : {product} of {customer}: resource has been created, Remind you check it on the order system and change the product status to "Resource Deliver". * This is a letter sent automatically by the system, please do not reply directly Mt. JadeCloud Order {URL} ``` ## 狀態為資源續約運維資源續約完，狀態改為資源交付當下寄信給業務 #### 業務收到 ``` Title：【訂單系統】{客戶帳號} 提交的產品：{產品編號}，等待資源交付 Content： Dear 業務目前有一筆 {客戶帳號} 的產品：{產品編號} 資源已續約，提醒您上訂單系統更改產品狀態為資源交付。 * 此為系統自動寄出信件，請勿直接回覆 Mt. JadeCloud Order {網址} ``` ``` 【Order system】 The product submited by {customer} was waiting for resource delivery Dear business, There is a product : {product} of {customer}: resource has been renewed, Remind you check it on the order system and change the product status to "Resource Deliver". * This is a letter sent automatically by the system, please do not reply directly Mt. JadeCloud Order {URL} ``` ## 狀態為資源交付業務資源交付完，狀態改為40(資源交付)當下寄信給客戶 #### 客戶收到 ``` Title：Mt.JadeCloud Order 產品：{產品編號} 資源創建完成 Content： Dear {客戶帳號} 您購買的產品：{產品編號} 創建完成，可開始上線使用。若有任何問題請不吝與我們聯繫聯繫資訊：{業務} * 此為系統自動寄出信件，請勿直接回覆 Mt. JadeCloud Order {網址} ``` ``` Mt.JadeCloud Product: {Product Number} Resource Creation Completed Dear {Client Account} The product you purchased: {product number} is created and ready online. If you have any questions, please contact us. Contact Information: {Business} * This was a letter sent automatically by the system, please do not reply directly Mt. JadeCloud Order {URL} ``` ## 資源到期前七天資源到期日期前七天寄信給客戶 #### 客戶收到 ``` Title：Mt.JadeCloud Order 產品：{產品編號} 資源即將到期 Content： Dear {客戶帳號} 您購買的產品：{產品編號} 即將到期，若資源到期，系統僅協助保留七天，逾時即刪除，請儘速上系統續約。 * 此為系統自動寄出信件，請勿直接回覆 Mt. JadeCloud Order {網址} ``` ``` Mt.JadeCloud Product: {Product Number} Resource is about to expire Dear {Client Account} The product you purchased: {product number} is about to expire, If the resource expires, the system will only keep it for seven days, and delete it after that. Please renew the product on the system as soon as possible. * This is a letter sent automatically by the system, please do not reply directly Mt. JadeCloud Order {URL} ``` ## 資源到期資源到期日期當天寄信給運維，運維要鎖資源和轉狀態到資源過期 #### 運維收到 - 未續約單 ``` Title：【訂單系統】產品資源到期通知 Content： Dear 運維目前有以下項目資源已到期 1. {客戶帳號} 的產品：{產品編號} 2. {客戶帳號} 的產品：{產品編號} 3. {客戶帳號} 的產品：{產品編號} 4. {客戶帳號} 的產品：{產品編號} 5. 條列式 ... etc 提醒您鎖定資源，並上訂單系統將產品狀態更改為資源過期。 * 此為系統自動寄出信件，請勿直接回覆 Mt. JadeCloud Order {網址} ``` ``` Title: [Order System] Product Resource Expiration Notification Content: Dear operation and maintenance The following project resources have expired 1. {Customer account number}'s product: {product number} 3. {Customer account number}'s product: {product number} 4. {Customer account number}'s product: {product number} 5. Listed ... etc Remind you to lock the resource and change the product status to "Resource Expired" on order system. * This is a letter sent automatically by the system, please do not reply directly Mt. JadeCloud Order {URL} ``` #### 客戶收到 - 未續約單 ``` Title：Mt.JadeCloud Order 產品：{產品編號} 資源已到期 Content： Dear {客戶帳號} 您購買的產品：{產品編號} 已到期，七天後資源將被刪除，請上系統完成續約。 * 此為系統自動寄出信件，請勿直接回覆 Mt. JadeCloud Order {網址} ``` ``` Mt.JadeCloud Order Product: {Product Number} Resource has expired Content: Dear {Client Account} The product you purchased: {product number} has expired, The resource will be deleted after seven days. Please log in to the order system to complete the renewal. * This is a letter sent automatically by the system, please do not reply directly Mt. JadeCloud Order {URL} ``` #### 客戶有續約 * 當到期後客戶續約會直接由系統將舊訂單轉至結案，所以舊訂單不會再有相關信件寄出。 * 所有提醒寄信時機點由新訂單切換狀態時寄出。 ## 狀態為產品取消狀態變更為產品取消時，運維要鎖資源 #### 運維收到 ``` Title：【訂單系統】{客戶帳號} 的產品：{產品編號} 產品已取消 Content： Dear 運維目前有一筆 {客戶帳號} 的產品：{產品編號} 產品已取消，提醒您將用戶資源鎖定。 * 此為系統自動寄出信件，請勿直接回覆 Mt. JadeCloud Order {網址} ``` ``` Title: [Order System] {Customer} Product: {Product Number} has been cancelled Content: Dear operation and maintenance There is a product {product number} of {client account} has been cancelled. Remind you to lock the resources. * This is a letter sent automatically by the system, please do not reply directly Mt. JadeCloud Order {URL} ``` #### 客戶收到 ``` Title：Mt.JadeCloud Order 產品：{產品編號} 產品已取消 Content： Dear {客戶帳號} 您購買的產品：{產品編號} 已取消，如有其他需求請上訂單系統訂購。 * 此為系統自動寄出信件，請勿直接回覆 Mt. JadeCloud Order {網址} ``` ``` Mt.JadeCloud Product: {Product Number} has been canceled CONTENT: Dear {Customer Account} The products you purchased: {product number} has been canceled, Please order on the order system if you have other needs. * This is a letter sent automatically by the system, please do not reply directly Mt. JadeCloud Order {URL} ``` ## 狀態為產品過期 7 天後過資源保留期後，寄信給運維將資源移除並轉為產品結案 #### 運維收到 ``` Title：【訂單系統】產品已過資源保留期通知 Content： Dear 運維目前有以下項目已過資源保留期 1. {客戶帳號} 的產品：{產品編號} 2. {客戶帳號} 的產品：{產品編號} 3. {客戶帳號} 的產品：{產品編號} 4. {客戶帳號} 的產品：{產品編號} 5. 條列式 ... etc 提醒您將資源移除，並上訂單系統將產品狀態更改為產品結案。 * 此為系統自動寄出信件，請勿直接回覆 Mt. JadeCloud Order {網址} ``` ``` Title: [Order System] Product has expired resource retention period CONTENT: Dear operation and maintenance The following projects have expired resource retention period 1. {Customer account number}'s product: {product number} 5. Conditions ... ETC Remind you to remove the resource, and changes the product status to Product End" on the order system . * This is automatically sent to the system, do not reply directly Mt. Jadecloud Order {URL} ``` ## 狀態為產品結案 #### 客戶收到 ``` Title：Mt.JadeCloud Order 產品：{產品編號} 產品已結案 Content： Dear {客戶帳號} 您購買的產品：{產品編號} 已結案，如有其他需求請上訂單系統訂購。 * 此為系統自動寄出信件，請勿直接回覆 Mt. JadeCloud Order {網址} ``` ``` Mt.jadecloud Order Products: {Product Number} was closed CONTENT: Dear {Customer account} Products you purchased: {product number} has been closed, Please order on the order system if you have other needs. * This is automatically sent to the system, do not reply directly Mt. Jadecloud Order {URL} ``` #### 業務收到 ``` Title：【訂單系統】{客戶帳號} 的產品：{產品編號} 已結案 Content： Dear 業務目前有一筆 {客戶帳號} 的產品：{產品編號} 已結案。 * 此為系統自動寄出信件，請勿直接回覆 Mt. JadeCloud Order {網址} ``` ``` Title: [Order System] {Customer Account} Product: {Product Number} was closed CONTENT: Dear businesses There is currently a product of {customer account}: {product number} has been closed. * This is automatically sent to the system, do not reply directly Mt. Jadecloud Order {URL} ```