---
# System prepended metadata

title: How do I recover my Venmo account?
tags: [venmoaccount, venmosupport, venmohelp]

---

# How do I recover my Venmo account? (System Check—In Progress)
Venmo is a popular peer-to-peer payments app in the U.S., making it easy to send and receive money via email, phone number or username. But what happens when you lose access to your account — forgotten password, lost phone, changed email or number, or the account is frozen? Losing access can be stressful because you may still have funds, linked cards, or pending payments. The good news: you *can* recover your account in most cases, provided you act promptly and supply the correct information. In this blog, we’ll walk through **why you might lose access**, **step-by-step recovery instructions**, **what to do if your account is frozen or suspended**, and **best practices to avoid this happening again**.

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## Why you might lose access to your Venmo account
There are several common scenarios where users find themselves locked out or unable to access their Venmo account:

1. **Forgotten password** – You simply cannot remember your password; maybe you change devices or haven’t logged in for a while.
2. **Lost access to email or phone number** – The email or phone number you registered is no longer accessible (you changed numbers/canceled email, lost phone). If those are your primary recovery methods, you might be locked out.
3. **New device or verification code issues** – When you sign in from a new device, Venmo may require verification (code sent to phone/email). If you don’t have access to those, you can’t proceed.
4. **Account frozen or suspended** – Sometimes the account is disabled due to flagged activity, security concerns, or policy violations.
5. **Account deleted** – If the account was closed (either by you or by Venmo) you may find you cannot log in any more. In some cases recovery may be limited.
6. **Lost or stolen phone** – If you can’t access the phone number on file and you don’t have alternate verification, you could be locked out.

Recognizing which scenario you are in helps determine the correct recovery path.

## Step-by-step: How to recover your Venmo account

### Step 1: Try the basic password reset
If you simply forgot your password and you still have access to the email or phone number linked to your account, start here:

* Open the Venmo login screen.
* Tap **Forgot Password?** or similar.
* Enter the email address *or* phone number associated with your Venmo account.
* You’ll receive a link by email (or code by SMS) to reset your password. Follow the link, choose a new password (Venmo suggests between 8 and 20 characters, include a number or symbol).
* Once reset, log in with your new password, update any outdated contact info, and check your linked payment methods.

This is the simplest path — if it works, you’re back in business.

### Step 2: If you don’t have access to the original email/phone
If you’ve changed or lost access to the email/phone number you originally used, the process is more involved:

* On the login/reset screen, you may see an option like *“I can’t access this email”* or *“I can’t access this phone number”*. Some forums mention this.
* If that fails, you will need to contact Venmo Support (via the app or website) and verify your identity. For example: Provide your name, previous email/phone, last four digits of your bank account linked, approximate date of last login, etc.
* On the Venmo Help Center, you can access **Contact Us** and choose “Account access” or “Signing In” issues.
* Wait for support to respond. This may take some time depending on verification needed.

### Step 3: If your account is frozen or suspended
If you’re trying to access the account but every login attempt shows that the account is locked, suspended, or certain functions are blocked, here’s what to do:

* Determine why your account might be frozen. According to Venmo: “We may suspend a user’s account, reverse certain payments and/or request certain documentation if flags are raised due to account activity that seems to be against our User Agreement or widely accepted credit-card policies.”
* Common triggers include: large or unusual transactions, multiple payment disputes/chargebacks, failed payments, linking high-risk businesses, and rapid changes in account info.
* Once frozen, you’ll receive an email from Venmo explaining the freeze (check spam folder). The email will usually include the next steps, such as providing ID verification, proof of address, transcripts of activity, etc.
* If you received an email with instructions, follow it precisely. If you did *not* receive one, contact Venmo Support through the app: Me → Settings → Get Help → Chat or via website.
* Supply requested documentation, respond to follow-ups as needed, and wait for reinstatement. Depending on the case, this may take a few hours to several days.
* Once the account is reinstated, review your payment history, update your security settings (password, 2FA, linked bank/card), and be sure to fix any issues that led to freeze.

### Step 4: After regaining access – clean up & secure your account
Once you’re back in your account, you should take a few key actions to ensure smooth future usage and prevent recurrence:

* **Update your contact info**: Make sure your email and phone number on file are current, and you have access to both.
* **Change to a strong password**: Choose something unique, not used elsewhere, with letters, numbers, symbols.
* **Enable extra security**: If Venmo offers two-factor authentication (2FA) or PIN/face-ID lock on the app, enable it.
* **Review linked payment methods**: Check your bank account(s) and cards linked. Remove any that are outdated or compromised.
* **Review your transactions**: Look for any unauthorized or unexpected activity. Report them to Venmo immediately.
* **Check your privacy settings**: Venmo allows you to set who can see your transactions (Public, Friends, Private). Make sure your preferences are aligned with your privacy risk tolerance.
* **Keep your email recovery updated**: Use a recovery email and phone that you control long-term.
* **Log out of old devices**: If you changed phones or devices, log out of Venmo sessions on old devices, revoke access if possible.

## Common issues & troubleshooting
Here are some typical problems people face when recovering access — and how to address them.

### Problem: Password reset link doesn’t arrive
* Check spam/junk folder in your email.
* Make sure you entered the correct email or phone number (matching what Venmo has on file).
* If via phone and you don’t receive the SMS code, ensure you have service/signal, and that your carrier isn’t blocking messages.
* Try the reset process from a computer or a device previously used to sign in.
* If still unsuccessful, contact support.

### Problem: Forgot both email and phone number
* This is challenging — if you no longer have access to the original login credentials, you must reach out to Venmo Support and verify your identity.
* Be prepared to provide: name, previous contact info, last transaction, bank/card linked, approximate date you signed up, etc.
* If you cannot verify, recovery may not be possible.

### Problem: Logged in on new device and verification code fails
* If you’re signing in from a new device, Venmo may send a verification code to the phone or email on file. If you can’t access it, you’ll need to contact support.
* If you still have a device previously used (old phone/tablet) you might log in from there successfully and then update your device/settings.

### Problem: Account says “frozen” or “suspended”
* Do not create a new account — creating a second personal account violates Venmo’s User Agreement and can complicate matters.
* Instead, follow the scheduled freeze-recovery process: check the email you received from Venmo, reply or submit the requested documentation.
* Cooperate fully: delays occur if you fail to respond or if you supply partial info.

### Problem: I deleted my Venmo account — can I recover it?
* If you voluntarily closed your account, you may not be able to reopen it exactly as before — policies vary. A Reddit user reports:
* It’s best to contact support directly and ask about the possibility of reactivation or recovery of data.

## What to do if you’re outside the U.S. (or unable to access U.S. phone/number)
Since Venmo is primarily a U.S. service (requires U.S. phone number and bank or card linked) this complicates things for those abroad. If you’ve changed your number to a non-U.S. carrier or lost access to your U.S. number, recovery may be more difficult. You’ll still need to rely on your email and any previous device access. Contacting Support and providing as much account history as possible will still be your best route.

## How to avoid future lockouts or access issues
Prevention is always better than recovery. Here are recommended best practices to ensure you retain access and protect your Venmo account:

1. **Keep your contact info current**: If you change your phone number or email, update Venmo immediately.
2. **Set up recovery options**: Use a backup email, alternate phone number if available.
3. **Use a strong, unique password** and change periodically.
4. **Enable two-factor authentication (2FA) or PIN/biometric lock** if offered.
5. **Monitor activity**: regular check of your transactions and linked payment methods. Report suspicious activity without delay.
6. **Avoid linking high-risk transactions**: Using Venmo for certain business or high-volume transactions may trigger extra scrutiny. Familiarize yourself with Venmo’s acceptable use policy.
7. **Log out of inactive devices**: If you change phone/computer, make sure you revoke sessions on old devices.
8. **Be aware of phishing & scams**: Don’t click links from unsolicited emails claiming to be from Venmo; always go through the official app or website.
9. **Save your transaction history** periodically, especially if you use Venmo for business or tax-purposes.
10. **Avoid sending large sums and then quickly closing the account** — this may trigger suspicion/flags.

## When to contact Venmo Support and how
If the above self-help routes fail, you’ll need to contact Venmo Support. Here’s how and what to expect:

* In the Venmo app: Go to *Me → Settings → Get Help → Chat with us*. Alternatively, use the website *Help Center → Contact Us*.
* Provide as much detail as possible: your name, username, email, phone number (even old ones), last transactions, linked card or bank, approximate signup date, reason you’re locked out.
* Be polite and cooperative — account recovery often depends on your ability to verify your identity.
* Wait for their reply: some cases are resolved within hours, others may take days (especially if documentation must be reviewed).
* Keep records of your correspondence. Do *not* share sensitive full card numbers or passwords — Venmo Support will never ask for full card numbers or sensitive credentials.

## Real-world examples & tips
From user-forums and tech-support threads, here are some additional tips gleaned from real experiences:

* If you still have access to a *device* (phone/tablet) you used previously to log into Venmo, trying from there may bypass some verification hurdles.
* If your phone number changed and you cannot receive SMS codes, mention this explicitly when contacting support — they may allow alternate verification like email + ID.
* If your account was frozen but you didn’t receive any communication, check your spam or alternate email inbox — sometimes the notices go there. Many users report confusion because they didn’t see the email.
* If you created a second account after losing access to the first, this can complicate recovery — since Venmo’s policy is one personal account per person. Re-creating may result in troubles when merging or retrieving funds.

## Summary & final thoughts
Recovering your Venmo account is absolutely possible in most cases — whether you simply forgot your password, lost access to your email/phone, or your account was frozen due to security flags. The key is to:

* Identify exactly *why* you’re locked out
* Follow the correct path (password reset, support ticket, verification)
* Cooperate with Venmo’s support team and provide requested info
* After recovery, secure your account and update all contact/payment info
* Prevent future issues by maintaining current info and monitoring activity

Losing access to a payments account can be stressful, but taking calm, methodical steps will usually get you back online. Avoid panic, avoid sending money under pressure (especially to “help recover your account” scams), and always use the official app/website.