# WHMCS | How to fixed error to get a new license use command below for update lisence WHM: ``` /usr/local/cpanel/cpkeyclt ``` when you run command for update lisence and than you see error in below. Output Error 1: ``` Updating cPanel license...warn [cpkeyclt] DNS query failure (auth.cpanel.net/A): Cpanel::Exception::Timeout/(XID ut9pj5) DNS query (auth.cpanel.net/A) timeout! warn [cpkeyclt] DNS query failure (auth2.cpanel.net/A): Cpanel::Exception::Timeout/(XID xspw3z) DNS query (auth2.cpanel.net/A) timeout! warn [cpkeyclt] DNS query failure (auth10.cpanel.net/A): Cpanel::Exception::Timeout/(XID qn6aex) DNS query (auth10.cpanel.net/A) timeout! warn [cpkeyclt] DNS query failure (auth5.cpanel.net/A): Cpanel::Exception::Timeout/(XID 9qbvvc) DNS query (auth5.cpanel.net/A) timeout! warn [cpkeyclt] DNS query failure (auth7.cpanel.net/A): Cpanel::Exception::Timeout/(XID zbnp6y) DNS query (auth7.cpanel.net/A) timeout! warn [cpkeyclt] DNS query failure (auth9.cpanel.net/A): Cpanel::Exception::Timeout/(XID e87btr) DNS query (auth9.cpanel.net/A) timeout! warn [cpkeyclt] DNS query failure (auth3.cpanel.net/A): Cpanel::Exception::Timeout/(XID 2tmxsf) DNS query (auth3.cpanel.net/A) timeout! ``` Output Error 2: ``` updating cpanel license...done. update failed! error message: a license check appears to already be running. ``` use command below for resolve failed update license. 1. stop service cpsrvd in your terminal ``` /usr/local/cpanel/etc/init/stopcpsrvd ``` 2. then sync the files from cpanel server using command below ``` /usr/local/cpanel/scripts/upcp –sync ``` 3. run again command for update lisence ``` /usr/local/cpanel/cpkeyclt ``` reference: [klik here for detail reference](https://www.elinux.co.in/unknown-license-file-version-in-cpanel-failed-to-get-a-new-license-or-part-of-the-update-process-failed/?__cf_chl_jschl_tk__=pmd_KIdO6BNN4IunnVUTXPuchuZilF0_cnWU0I4rFaYFwfE-1631093440-0-gqNtZGzNAuWjcnBszRd9)