---
tags: user feedback
---

# Feedback Capture D. Lotterer

###### Category: Installation
###### User: Dave Lotterer
###### Source: Installation help call

## Feedback Content

He found the prerequisite of having SSH access (a bash prompt) difficult or impossible. He has other ways of installing software on that server (using the Softalucous software manager). He didn't understand that we couldn't install our software through that manner.

While it's possible he's not technically a user for us at the moment, his use-case (see below) is right up our alley, and his confusion is completely valid from his perspective.

## Context (Optional)
(from a call)

He's excited about the product concept, but not that technical. He has a server from fastcomet.com that he's using for a website. Hoping to use for Mathesar. He wants to use it for a CRM (currently using Airtable), but wants to be able to integrate with mapping software. He finds Airtable doesn't allow him to integrate with other software (mentioned QGIS) the way he wants.

We got blocked because he doesn't (yet) have direct SSH access.

## Actions
- [X] No action required (e.g., the feedback does not require any immediate action or follow-up)
- [ ] Needs to be addressed (e.g., fix an issue, implement a suggestion, or improve a feature)
- [ ] Further action needed (e.g., gather more information, follow up with the user, or monitor for similar feedback)
- [ ] Roadmap suggestion (e.g., the feedback contains a valuable idea for a new feature)