# Mastermind Board 040 Meeting 13 ## Weely Wins - James: Converted an Elementor site to Bricks, took hiim about three hours. Design isn't ready but wireframing is complete. Shape dividers don't seem to be working well. - Wiktor: One thing we can like celebrate together is this is the 13th meeting. So it's 1/4 of a whole mastermind. - Eoin: Met with a coaching business who needs a landing page. Did a mock up, came back with a request for quote. - Tom: Purchased a Green sock course. Excited to start using it for animations and scroll triggers on upcoming projects. ## Wiktor is in the hot seat. **Problem:** - Clients are engaging in scope creep - Project timelines are being affected and stretched out due to client inactivity - This is likely happening because of the lack of a contract. - When clients that have become unresponsive pop back up, it impacts the workflow with the current projects that he is working on. Wiktor wants to put in place a document that illustrates assumptions or a loose agreements. To help alleviate the stated problems. **Eoin:** Did you sent a contract? **James:** Sounds like the client doesn't really want to be looking at contracts. So if you send them rules that you want to start instituting, it doesn't sound like they are inclined to pay any attention to following rules. So, I think that's there's a difficulty in what you're proposing. **Wiktor:** So we think that contracts are a better solution? I did produce proposal but it wasn't a very detailed one. It was not detailed enough, so many things were not clarified. No boundaries were set. **James:** The steps should maybe be shortened because we're all in the industry and know what to expect but it can be overwhelming to a client. **Wiktor:** You also gave me an idea that they're like, often small things that like we are missing bit more. Perhaps I can add as a line item charges for file conversions, photo resizing and other tasks that take a good amount of time. **James:** That, that actually sounds like a really good planYes, you can add that as a line item in your contract. **Tom:** A contract is essential. It may feel very formal but it actually helps both parties know what to expect. Both of you guys. Are entering into this agreement knowing what's coming down the road. So it eliminates a lot of this heartache you're going through. Kevin's idea about giving a client a discount for an upfront payment for the project works well. You'll be surprised at how responsive a client becomes once they have made a payment. It eliminates dormant clients because then they have a bunch of skin in the game. Once we complete a phase, if we have to go back, then there's there's a charge for that. So no problem. We'll be happy to revisit a stage that we've already completed, but, there's a cost associated with that and it also affects timeline. **Wiktor Łażewski:** Do you charge hourly or a flat rate for changes. Tom: I think you can do either way but I prefer to charge hourly to dissuade clients from going back to a previously completed stage. But it's okay to be generous, just don't let clients go too far and take advantage. **Wiktor:** Did you make your own contract or did you have a lawyer do it for you. **Tom**: I have pulled many resources into my contract. Starting with the base contract on hello Bonsai, then adding things from Kevin's proposal, items learned from The Admin Bar or even things I learn from Inner Circle. It's always evolving. **James:** For me I'd need a perfect contract to use for my monthly scheduling. It's inevitable that the client isn't going to be on the same rails that I want to be on and that would cause a problem or nearly impossible. **James:** It's our job to educate. But you've got to really like train them. They're not used to the way you want to work, Wictor, you got to really Prep them for it, the whole like all the steps of the way. **Wiktor:** I have an idea. I can put togehter a FAQ, automated emails, and training videos explaing how the project works. I can use this method for onboarding clients. It would be a lot of work, but maybe worth it. They could even submit files. **Tom:** I think that's a fantastic idea. It really reminds me of the Website Owners Manual, but for the beginning of the project vs the maintenance side. **Eoin:** That's a really good idea! Yeah, or even set up maybe kind of a knowledge base that you give people access to. Or a collection of you know, short videos to explain. Could be one of those chrome extensions which might help. **James:** What are you using to communicate with your client. Basecamp, is great but it's also expensive? Now it's $9.99 per month. **Wiktor:** I havent' used it due to a high cost but I was watching the video where Kevin talks about how effective Basecamp is for managing clients and projects.Clients are free, but seats cost $9.99. **James:** They just recently changed their pricing model. I think it is only $9.99 per month. **Eoin Kennedy:** It's gone down to $11 a month Tom: Basecamps seems really cool! WP Fusion: Has a lot of WooCommerce actions $170 much like Zapier for WordPress. Eoin: How can we learn more about how to interact with API's. (see below for resources we discussed) From the chat. https://wpfusion.com/documentation/abandoned-cart-tracking/abandoned-cart-overview/ https://wpfusion.com/documentation/faq/how-are-we-different/ Wiktor Łażewski11:56 AM https://flowmattic.com/ API Fun https://www.youtube.com/watch?v=LWM41Rcao3s https://thedogapi.com/ Plugins Jet Engine https://crocoblock.com/plugins/jetengine WP Get API https://wpgetapi.com/