# Scandinavian Airlines (SAS) Denied Boarding issue – what to do? Denied boarding on SAS? Call +1-888-760-1051 for immediate assistance and support. Know your EU rights, request rebooking or compensation. Flying with Scandinavian Airlines (SAS) is usually a smooth and efficient experience. However, like all major airlines, SAS sometimes faces operational challenges that may result in **denied boarding**, even when passengers have valid tickets and arrive on time. If you’ve been denied boarding by SAS, it’s important to know that you are **protected under European Union law**, and you could be entitled to **compensation, rerouting, or refunds** depending on the circumstances. In this comprehensive guide, we’ll explain the reasons why SAS might deny boarding, the difference between voluntary and involuntary boarding denial, what your rights are, and what actions you should take to ensure your travel rights are protected. --- ### **Why SAS May Deny Boarding** Denied boarding refers to a situation where an airline refuses to allow a passenger to board a flight, despite them having a confirmed reservation and arriving at the gate on time. Here are some common reasons why SAS may deny boarding: #### **1. Overbooking** Airlines often overbook flights to compensate for no-shows. If everyone shows up, there may be more passengers than seats, and some may be denied boarding. #### **2. Late Arrival at Check-In or Gate** If you arrive after the check-in or boarding deadline, SAS may give your seat to another passenger—even if you have a confirmed reservation. #### **3. Invalid Travel Documents** Issues with your passport, visa, or required documentation (such as COVID-19 forms) can result in denied boarding. #### **4. Health or Safety Reasons** Passengers who appear intoxicated, sick, or pose a threat to other travelers may be denied boarding by SAS for safety reasons. #### **5. Aircraft Downgrade or Operational Limitations** In some cases, SAS may need to switch to a smaller aircraft or reduce passenger numbers due to weight restrictions or technical issues. --- ### **Voluntary vs. Involuntary Denied Boarding** When SAS overbooks a flight, the first step is to **ask for volunteers** to give up their seats in exchange for compensation and other benefits. This is known as **voluntary denied boarding**. If not enough passengers volunteer, the airline may proceed with **involuntary denied boarding**, which occurs against the passenger's will. --- ### **Your Rights Under EU Regulation 261/2004** As a carrier based in the European Union (SAS operates out of Sweden, Norway, and Denmark), Scandinavian Airlines must comply with **EU Regulation 261/2004**, which protects passengers in cases of denied boarding, flight delays, and cancellations. If you are denied boarding involuntarily, you are entitled to: #### **1. Monetary Compensation** Compensation depends on the distance of your flight: * **€250** – Flights up to 1,500 km * **€400** – Flights within the EU over 1,500 km and non-EU flights between 1,500 and 3,500 km * **€600** – Flights over 3,500 km *Note*: If you are rerouted and reach your final destination within 2–4 hours of the original arrival time, the compensation may be reduced by **50%**. #### **2. Rebooking or Refund** You have the right to choose between: * A **full refund** of the unused portion of your ticket * **Rebooking** on the next available SAS flight * A **later flight** at your convenience, depending on seat availability #### **3. Right to Assistance** SAS must offer the following if you are waiting for rerouting: * Meals and refreshments * Hotel accommodation (if an overnight stay is needed) * Transport between airport and hotel * Two free phone calls or emails --- ### **What to Do If Denied Boarding by SAS** If you're denied boarding on a SAS flight, follow these steps to ensure you protect your rights and seek appropriate compensation: #### **1. Request a Written Explanation** Ask the SAS gate staff to provide a written explanation for your denied boarding. This will support your compensation claim. #### **2. Get a Copy of Your Passenger Rights** Airlines operating in the EU must provide passengers with a written summary of their rights under **EU Regulation 261/2004**. Be sure to request this. #### **3. Save All Documentation** Keep your boarding pass, booking confirmation, any communication with SAS, and receipts for meals, hotel stays, or transport related to the delay. #### **4. File a Compensation Claim** Visit the official [SAS website](https://www.flysas.com) and go to the “Contact Us” or “Claims and Feedback” section. Submit your claim with the required documentation. #### **5. Escalate If Necessary** If SAS does not respond or rejects your valid claim, you can: * Contact the **Swedish Consumer Agency**, **Norwegian Civil Aviation Authority**, or **Danish Transport Authority** (depending on your departure country) * Use an EU flight compensation claims service * Consider legal action for unresolved claims --- ### **How to Avoid Denied Boarding in the Future** Though denied boarding can’t always be prevented, here are some useful tips: * **Check in early** – Online check-in is available 24 to 48 hours before departure * **Arrive at the airport well ahead of time** – Especially for international or transatlantic flights * **Double-check your documents** – Make sure your passport, visa, and other entry requirements are valid * **Join the SAS EuroBonus program** – Loyalty members often receive priority in overbooked situations * **Reserve your seat in advance** – This may reduce the chances of being bumped --- ### **Contact SAS Customer Support** For immediate assistance or to file a denied boarding complaint: * **Phone (U.S./Canada)**: +1‑833‑341‑3894 * **Official Website**: [https://www.flysas.com](https://www.flysas.com) * **Social Media**: Reach SAS via Twitter or Facebook for fast customer service support