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title: Is Sun Country a good airline?
tags: [Sun country Airlines]

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# Is Sun Country a good airline?
## Sun Country Airlines Cheap Flights |1-800-473-6632 |Group Travel
Sun Country Airlines is an ultra‑low‑cost U.S. carrier based in Minneapolis. Its model focuses on offering low base fares while charging extra for services like baggage, seat selection, and changes. Here's a comprehensive guide (about 1,000 words) on whether it’s a good airline—complete with pros, cons, and an FAQ section.

👍 What Sun Country Does Well
1. Very low base fares
– Offers some of the cheapest one-way fares among U.S. carriers—ideal for budget-conscious travelers.
– Additional services are a la carte, so you only pay for what you use. 

2. Comfort above typical ULCCs
– Seats have recline, full-size trays, decent legroom, and USB-A power outlets at every row—features uncommon for ultra‑low‑cost carriers 
Thrifty Traveler

– Complimentary non‑alcoholic drinks included—coffee, tea, juice, soda 
LocalNomads

3. Free in‑flight streaming entertainment
– Offers AirFi streaming (movies and shows to your own device) at no extra charge—surpasses many peers
4. Rewards and upgrade bidding
– Runs "Sun Country Rewards" and features a “bid for upgrade” system for premium seats 

5. Strong financial performance
– Consistently profitable; 10 consecutive profitable quarters as of end‑2024; among most profitable U.S. carriers after Delta 

6. Recognized for value
– Named Best Low‑Cost Airline in North America at 2023 Skytrax World Airline Awards 

👎 Downsides & Common Complaints
1. Delayed & cancelled flights
– On‑time performance around 71% vs. U.S. average of 77.6% 
– Numerous user complaints about delays, cancellations, and lack of communication 

Reddit:
“Sun Country has been garbage since that private equity firm bought them in 2017.” 

2. Weak customer service & disruption handling
– Reports of poor treatment during cancellations, baggage issues, and difficulty obtaining refunds

– Long hold times, chat-only support, and minimal compensation or rerouting assistance 

TripAdvisor:
“They made no attempt to make it right… I wouldn’t fly Sun Country again.”

3. Fees on nearly everything
– Carry-ons ($30–35), checked bags ($34+), seat selection, changes/cancellations ($39–79/leg depending on timing) 

– Hidden costs can diminish low‑fare appeal 

4. No Wi‑Fi
– No onboard internet—AirFi streaming only; rated 0/5 for Wi‑Fi 


– May inconvenience business travelers needing connectivity.

5. Seasonal routes, MSP‑centric network
– Heavy focus on seasonal leisure destinations; core operations based in Minneapolis 

6. Occasional baggage mishandling
– Baggage lost, delayed, or damaged; reimbursement often frustrating 
Reddit

📣 Verdict
Sun Country delivers excellent value for leisure travelers with flexible plans, especially on routes from or through MSP to Mexico, Caribbean, or sun destinations.
You get low fares along with decent comfort, complimentary drinks, and streaming entertainment.
However, frequent flyers or those prioritizing reliability should consider:

High likelihood of delays or cancellations, with limited support.

Numerous fees that add up, especially for bags or changes.

No Wi‑Fi, which may affect travelers seeking connectivity.

If you're planning a leisure trip and can accommodate schedule flexibility, it could be a smart choice—just read the fine print and build in a buffer. For business travel or connecting itineraries, stick with legacy carriers like Delta or American for better reliability.

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🔍 FAQ
1. Does Sun Country have a mobile app and TSA PreCheck?
Yes—they launched a mobile app in May 2024, enabling check-in and boarding passes 
The Sun
. TSA PreCheck is supported 


2. What cabin amenities are available?
– Economy seats offer USB outlets, tray tables, recline, and free non‑alcoholic drinks
– No seat-back entertainment or Wi‑Fi, but in‑flight streaming (AirFi) is available 
Thrifty Traveler
.

3. What about baggage and change fees?
– Carry-on starts ~$30–35 if not prepaid .
– Checked bags ~$34+ at booking, more at gate 
– Change fees: $39 per leg if canceled >60 days out, and up to $79 within 14 days 
ALWAYS ON THE SHORE
.

4. How reliable are they?
– On‑time performance ~71% vs U.S. average ~77.6% 
The Wall Street Journal
.
– Delays and cancellations are common, with poor communication reported 

5. How is customer service?
– In‑flight staff are often friendly, but ground support and post‑disruption service are weak
– Complaints include long waits, refused rerouting, unfriendly agents, and issues with luggage claims 
ALWAYS ON THE SHORE
.

6. Is it safe?
Yes—no record of major safety events. They fly Boeing 737s with FAA certification. Safety and maintenance track records appear standard.

7. Who is Sun Country best for?
Leisure flyers on low-cost budgets.

Travelers on direct sun-destination routes.

People comfortable with limited baggage and flexibility.

8. Who should avoid it?
Business travelers needing Wi‑Fi, reliability, and schedule guarantees.

Those traveling with tight connections or who highly value service recovery.

🧭 Final Tip
If you choose Sun Country:

Pre‑book bags and seats online to save money and guarantee space.

Keep devices charged—bring power banks, as Wi‑Fi is unavailable.

Arrive early and stay alert for last‑minute changes.

Consider travel insurance—especially for bags and unexpected cancellations.

In summary, Sun Country can be a great value for the right traveler—those seeking affordable, straightforward, leisure flights and who can tolerate occasional hiccups. But for those prioritizing reliability and flexible service, a legacy airline might be a smarter, though more expensive, choice.