# Common IT Issues & Solutions

This document lists frequently encountered IT problems and the
standard actions taken by Tech Solutions Co to resolve them.

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## 1. Network Connectivity Issues
**Symptoms**
- No internet access
- Intermittent connection
- Unable to access shared resources

**Solution**
- Check physical cable connections
- Restart router and switches
- Verify IP configuration
- Escalate if unresolved

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## 2. Slow Computer Performance
**Symptoms**
- System takes long to boot
- Applications respond slowly

**Solution**
- Check running processes
- Clear temporary files
- Scan for malware
- Recommend hardware upgrade if needed

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## 3. Email Not Sending or Receiving
**Symptoms**
- Emails stuck in outbox
- Cannot receive new messages

**Solution**
- Verify internet connection
- Check email server settings
- Confirm mailbox storage limits
- Reset email client configuration

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## 4. Printer Not Working
**Symptoms**
- Printer offline
- Jobs stuck in print queue

**Solution**
- Check printer power and connections
- Restart printer service
- Clear print queue
- Reinstall printer drivers

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## 5. Forgotten Password
**Symptoms**
- User unable to log in

**Solution**
- Verify user identity
- Reset password
- Enforce password policy
- Advise user to update password regularly

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## 6. Software Application Crashing
**Symptoms**
- Application closes unexpectedly
- Error messages displayed

**Solution**
- Restart application
- Apply software updates
- Reinstall application if necessary
- Check system compatibility

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## 7. Virus or Malware Infection
**Symptoms**
- Pop-up ads
- Slow system behavior
- Unauthorized programs running

**Solution**
- Disconnect from network
- Run antivirus scan
- Remove malicious files
- Apply system patches

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## 8. Unable to Access Shared Files
**Symptoms**
- Access denied errors
- Shared folder not visible

**Solution**
- Check network connectivity
- Verify user permissions
- Confirm file server availability

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## 9. System Freezing or Crashing
**Symptoms**
- Blue screen errors
- System restarts unexpectedly

**Solution**
- Check hardware health
- Update drivers
- Review system logs
- Escalate to Level 2 support

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## 10. Software License Issues
**Symptoms**
- License expired warnings
- Application locked

**Solution**
- Verify license validity
- Renew or reactivate license
- Document license details