# Staff Roles & Responsibilities

This document outlines the key roles within Tech Solutions Co and
their primary responsibilities to ensure smooth IT service delivery.

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## 1. Managing Director
**Responsibilities**
- Provides overall leadership and strategic direction
- Oversees company operations and performance
- Approves major projects and budgets
- Represents the company to clients and partners

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## 2. Operations Manager
**Responsibilities**
- Manages daily business operations
- Coordinates projects and client engagements
- Ensures service quality and adherence to procedures
- Supervises technical teams

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## 3. IT Support Technician
**Responsibilities**
- Responds to IT support requests
- Troubleshoots hardware and software issues
- Assists users with technical problems
- Documents resolved issues in the knowledge base

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## 4. Network Engineer
**Responsibilities**
- Designs and maintains network infrastructure
- Configures routers, switches, and firewalls
- Monitors network performance and security
- Handles escalated network-related incidents

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## 5. System Administrator
**Responsibilities**
- Manages servers and system accounts
- Performs system updates and backups
- Implements access control policies
- Ensures system availability and reliability

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## 6. Software Developer
**Responsibilities**
- Develops and maintains software solutions
- Fixes application bugs and issues
- Collaborates with clients on system requirements
- Documents application features and updates

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## 7. Cybersecurity Officer
**Responsibilities**
- Enforces cybersecurity policies
- Monitors for security threats and incidents
- Conducts security awareness training
- Leads incident response activities

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## 8. Customer Support Officer
**Responsibilities**
- Receives client inquiries and support requests
- Logs issues into the ticketing system
- Communicates resolutions to clients
- Ensures customer satisfaction