## How to Get Starlink Satellite Internet

Are you stuck finding the Starlink customer support portal or are you tired of waiting a long time to get your response?

In this article, I'll walk you through how to connect to Starlink via the app and browser, check the status of your support ticket, and alternative ways to get in touch.

## How to connect to Starlink via mobile app
You can contact [Starlink Satellite Internet](https://medium.com/@jamesrhys46/how-to-get-starlink-satellite-internet-4449d79e7825) customer support team in two different ways i.e. through its mobile app or through your browser.

## Does Starlink have phone service?
No, Starlink does not have phone service you can call. As such, your best bet is still to connect to Starlink via the app or browser.

Before you get confused: Some people, when searching for Starlink contact information, see the following number as the first result: 1–(888)–479–9644.

However, this number does not belong to SpaceX or Starlink. Instead, it's the customer service number for Subaru's namesake infotainment software, and is therefore not associated with SpaceX.

However, there are four possible alternatives, which may or may not work and depend on your country of residence.

The first is to email Starlink at [e-mail]

Starlink and SpaceX ask that you add your “Consumer Complaint” and your Starlink account number in the subject of your email. This allows Starlink to automatically route your request to a customer service representative assigned to your location.

## How long does it take Starlink to respond to a ticket?
There is no standard response time when connecting to Starlink over the Internet. Users have reported varying times, ranging from a few hours of waiting to sometimes weeks.

Starlink claims, on its Complaints Code of Practice page above, that it will respond to complaints submitted by mail in anywhere from 2 to 40 days, depending on your location.

In any event, you should refrain from further contacting Starlink if you do not receive a response to your initial message.

Traditionally, customer service operations assign priority by date, meaning that the older your complaint is, the higher the priority for resolution.

This is because telecom operators risk losing their licenses if they exceed a certain threshold of (long-term) complaints.

Although it has not been officially confirmed, Starlink customer service may reset your ticket priority if you continue messaging them.

## Do I need to be a customer to connect to Starlink?
Yes, you need to subscribe to one of Starlink's seven internet plans to communicate with a representative.

As I mentioned before, Starlink is still understaffed when it comes to customer support capabilities, so helping those who don't pay is not currently an option.

However, this blog, subreddits like r/Starlink_Support, and Facebook groups like ours try to help as much as possible.

Alternatively, you can also contact an authorized Starlink reseller such as Best Buy or Home Depot.

You can find a list of authorized resellers on the Starlink support page by searching for the term “reseller” in the box on the left side.