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title: Why is Touchscreen Not Working on Surface Pro?

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# Why is Touchscreen Not Working on Surface Pro?

Facing issues Call 1-888-668-0962 with your Surface Pro touchscreen not responding troubleshooting help to fix touchscreen problems quickly and restore smooth functionality.

The Microsoft Surface Pro has become one of the most popular 2-in-1 devices thanks to its powerful performance, slim design, and versatile touchscreen functionality. The touchscreen is one of its most important features, allowing users to interact naturally through taps, swipes, and gestures instead of relying only on a keyboard and mouse. However, many users face an issue where the touchscreen suddenly stops responding or does not work properly. This problem can be frustrating, especially if you rely heavily on the touch interface for work, study, or creative tasks.

In this detailed guide, we will explore the possible causes behind a non-working [touchscreen not working on a Surface Pro](https://www.solutionsfreak.com/windows/), along with effective solutions to bring it back to normal operation.

## Common Causes of Surface Pro Touchscreen Issues

There are multiple reasons why the touchscreen might not function as expected. Some are related to software settings, while others may involve hardware. Below are the most common causes:

### 1. Software Glitches

Temporary bugs in the operating system or installed applications may interfere with the touchscreen. This can happen after updates, during app crashes, or if background processes conflict with touch drivers.

### 2. Outdated or Corrupted Drivers

The touchscreen relies on a set of drivers to work correctly. If the driver becomes outdated, corrupted, or incompatible, the screen may not detect your touch input.

### 3. Windows Update Issues

Surface devices often receive updates directly from Microsoft. At times, an incomplete update or a bug within the update can cause the touchscreen to malfunction.

### 4. Hardware Damage

If the device has been dropped, exposed to water, or subjected to physical pressure, the touchscreen sensor may be damaged. In such cases, repair or replacement might be necessary.

### 5. Incorrect Calibration

The Surface Pro touchscreen works based on calibration settings. If these are misconfigured, touches may not register correctly or at all.

### 6. External Devices Interference

Sometimes external devices like USB peripherals, docking stations, or connected displays can cause interference that prevents the touchscreen from responding.

### 7. Dirt and Screen Protectors

Dust, dirt, grease, or improperly applied screen protectors may block or interfere with touch detection.

## Step-by-Step Fixes for a Non-Working Touchscreen on Surface Pro

Now that we know the possible causes, let us look at practical solutions to restore touchscreen functionality.

### 1. Restart the Device

The simplest step is often the most effective. Restarting clears temporary system glitches that might interfere with the touchscreen.

* Hold down the power button for 10 seconds to force a shutdown.
* Wait a few seconds, then press the power button again to turn it back on.

### 2. Check for Dirt and Clean the Screen

Before diving into technical fixes, inspect the screen for smudges or dirt. Use a microfiber cloth to clean the display. If you use a screen protector, check if it is properly aligned and not too thick to block touch sensitivity.

### 3. Run the Surface Troubleshooter

Microsoft provides built-in troubleshooting tools for Surface devices. You can run the Surface Diagnostic Toolkit or the Windows Hardware Troubleshooter to identify issues.

* Press **Win + I** to open Settings.
* Go to **Update and Security**.
* Click **Troubleshoot** and run the relevant troubleshooter for hardware.

### 4. Update Touchscreen Drivers

Updating the driver often resolves touch issues.

* Right-click the **Start menu** and select **Device Manager**.
* Expand **Human Interface Devices**.
* Look for entries like *HID-compliant touchscreen*.
* Right-click and select **Update driver**.

If no update is available, you can uninstall the driver and restart your device. Windows will automatically reinstall the driver.

### 5. Perform a Windows Update

Keeping Windows up to date ensures the Surface Pro has the latest fixes.

* Open **Settings**.
* Go to **Update and Security**.
* Click **Check for updates**.

If updates are available, install them and restart your device.

### 6. Recalibrate the Touchscreen

Incorrect calibration can affect touch accuracy.

* Open the **Control Panel**.
* Select **Hardware and Sound**.
* Click **Tablet PC Settings**.
* Choose **Calibrate the screen for pen or touch input**.
* Follow the instructions to recalibrate.

### 7. Disable and Enable the Touchscreen Driver

Sometimes temporarily disabling and enabling the driver refreshes its functionality.

* Open **Device Manager**.
* Right-click the **HID-compliant touchscreen** driver.
* Select **Disable device**, then wait a moment.
* Right-click again and select **Enable device**.

### 8. Check for Interfering Apps

Some third-party applications may interfere with the touchscreen. Try booting your Surface Pro in Safe Mode to see if the screen works.

* Press **Shift** while selecting **Restart** from the Start menu.
* Choose **Troubleshoot > Advanced options > Startup Settings**.
* Select **Safe Mode**.

If the touchscreen works in Safe Mode, an installed app may be the cause.

### 9. Perform a System Restore

If the issue began after a recent change, restoring the system to an earlier point might help.

* Search for **System Restore** in the Windows search bar.
* Follow the prompts to restore your device to an earlier state.

### 10. Factory Reset the Surface Pro

As a last resort, you may reset your device while keeping personal files.

* Open **Settings**.
* Go to **Update and Security > Recovery**.
* Select **Reset this PC**.
* Choose the option to **Keep my files**.

This reinstalls Windows while preserving documents, photos, and other files.

## Preventing Future Touchscreen Issues

Once you have resolved the issue, consider the following practices to keep your Surface Pro touchscreen working smoothly:

* Keep Windows and drivers updated regularly.
* Avoid installing unverified third-party applications.
* Use a high-quality, properly fitted screen protector.
* Handle the device with care to prevent hardware damage.
* Clean the screen regularly to remove smudges and dust.
* Restart the device occasionally to refresh system processes.

## When to Seek Professional Help

If none of the above solutions resolve the issue, the problem may be hardware-related. Signs of hardware damage include:

* The screen is cracked or has visible damage.
* The touchscreen does not respond even after reinstalling Windows.
* Only a portion of the screen registers touch.

In such cases, contacting Microsoft support or an authorized repair center is the best option. They can diagnose the issue and replace the touchscreen if necessary.

## Conclusion

A non-working touchscreen on a Surface Pro can disrupt your productivity and daily use, but in most cases, the problem is fixable. Software glitches, outdated drivers, calibration issues, or external interference are the most common causes. By following the troubleshooting steps outlined in this guide, you can usually restore your touchscreen without requiring professional assistance. However, if the problem persists after trying all solutions, it may indicate hardware failure that requires repair or replacement.

Taking proactive care of your Surface Pro with regular updates, careful handling, and screen cleaning can go a long way in preventing touchscreen problems. With the right approach, you can continue enjoying the smooth and responsive touchscreen experience that makes the Surface Pro stand out.
