---
# System prepended metadata

title: '[ENG] [SKU 276] Lokalizator R56L'
tags: [ENG, Lokalizator]

---

# User Manual
## GPS Tracker

## Model: R56L

## User Manual


## Table of Contents

1. [Product Introduction](#wprowadzenie-do-produktu)
2. [Signing in to the WhatsGPS App](#logowanie)
3. [Activation if You Purchased Our Configuration Service](#naszaSIM)
4. [Activation if You Purchased Your Own SIM Card](#Aktywacja)
5. [Product Features](#Funkcje)
6. [Technical Specifications](#Parametry-techniczne)
7. [LED Indicator Operation and Description](#LED)
8. [Installation Instructions](#instrukcje-instalacji)
9. [Command Description](#Opis_komend)
10. [Overview of the WhatsGPS App](#Apka)
11. [Recording Feature Description](#Nagrywanie)
12. [Frequently Asked Questions](#FAQ)
    12.1 [I purchased more than one tracker — can I combine them into a single account?](#elo)
	12.2 [I forgot the password for the account linked to the tracker.](#elo)
	12.3 [The tracker does not indicate its position accurately.](#elo)
	12.4 [What is the cellular data usage in the default tracking mode?](#elo)
	12.5 [The tracker appears as offline in the app.](#elo)
	12.6 [I traveled outside Poland and the tracker stopped working.](#elo)
	12.7 [How much data from the package purchased from you have we used?](#pakiet)
	12.8 [Other issues with the tracker or the app](#elo)

---

<a id="wprowadzenie-do-produktu"></a>
## 1. Product Introduction

The R56L tracker is an OBD positioning terminal that offers many functions and wide applicability. The device uses the AT6558R chip and supports GPS satellite systems. In addition to satellite positioning, the device also supports single and multi-point base station positioning. It features extended functions such as hardware monitoring, which ensures reliable and stable long-term operation, as well as automatic recovery in case of irregularities.

<a id="logowanie"></a>
## 2. Signing in to the WhatsGPS App
1. Download the WhatsGPS app from the App Store or Google Play. You can also sign in directly on the website [https://whatsgps.com/](https://whatsgps.com/).
![](https://i.imgur.com/NIpJkax.png)
**QR code to download the app from `Google Play`:**
 
![enter image description here](https://i.imgur.com/yzqMrpx.png&width=400)

**QR code to download the app from `App Store`:**

![enter image description here](https://i.imgur.com/1XQwo8S.png)

2. Log in to the app using the IMEI code (found on the device or on the packaging as a sticker) or using the login and password provided in the shipment.
   - **Login:** IMEI or the login provided in the shipment. ( optionally different for some )
   - **Password:** Last 6 digits of the IMEI or the password provided in the shipment.


<a id="naszaSIM"></a>
## 3. Activation if You Purchased Our Configuration Service
![Karta SIM do lokalizatorów IoT Lifetime Flat - Spreest](https://spreest.pl/cdn/shop/files/465d926a1fdb78a92a9add9504f1b95b.jpg?v=1720003487&width=1000)

Turn on the tracker with the ON/OFF switch or connect it to power if there is no switch. After turning on, the tracker needs up to several minutes to collect the first location data. 

<a id="Aktywacja"></a>
## 4. Activation if You Purchased Your Own SIM Card
### Step 1: Purchase a SIM Card
You need to purchase a SIM card that has an active data plan. You can do this with any mobile operator such as Orange, Plus, Play, T-Mobile, or another local operator.

### Step 2: Prepare the SIM Card
1. Make sure the SIM card has sufficient balance for GPRS internet access.
2. Disable the SIM card PIN code. You can do this by inserting the card into a phone and turning off the SIM PIN in the SIM settings.

### Step 3: Install the SIM Card in the Tracker
1. Open the GPS tracker’s cover/cap.
2. Insert the SIM card into the appropriate slot.
3. Turn on the tracker with the ON/OFF switch or connect it to power if there is no switch.
4. Close the cover/cap.

### Step 4: APN Settings
For the tracker to work and appear in the app as active, you need to configure the APN settings. This can be done via an SMS command.

**Sending an SMS with the APN command:**

For most operators, it is enough to send the following SMS, e.g. **from the phone you use daily**, to **the number of the SIM card located in the powered-on tracker**:

APN,internet#

![](https://i.imgur.com/iCFHQGk.png)

>**NOTE: Make sure that the SMS you send does not contain any spaces before or after the above content.**
**During activation, try to ensure the tracker is not in a location with limited coverage, such as an underground garage or basement.**

If after sending the above SMS you did not receive a return message confirming correct configuration, it is possible that the SMS syntax may vary depending on the SIM card’s network operator. To verify this, please find the correct name for the APN functionality by typing **APN name (Name of your operator)** into a search engine such as Google. In that case, you will need to change the word "internet" in the SMS you send. Below is an example for the Virgin Mobile operator:

APN,virgin-internet#

If the activation problem persists, please contact us at sklep@spreest.pl or by phone through our technical support.

>**NOTE: After intentionally sending the command, please wait several minutes until the tracker becomes active in the app.** 




---

<a id="Funkcje"></a>
## 5. Product Features

- Built-in GSM/GPS antenna
- Built-in 4G CAT1 chip, compatible with 2G/4G network communication
- Built-in surge protection circuit
- Built-in hardware monitoring circuit, automatic recovery from abnormal state
- Built-in battery switching circuit, supports power loss alarm
- Built-in vibration sensor, supports vibration alarm
- Supports all global satellite navigation systems (GNSS)
- Supports positioning based on global multi-point base stations
- Supports 9-36V input voltage
- Supports remote OTA upgrades
- IP65 waterproof rating

---

<a id="Parametry-techniczne"></a>
## 6. Technical Specifications

| Parameter                      | Specification                           | Notes                          |
|--------------------------------|-----------------------------------------|--------------------------------|
| Operating voltage              | DC 9V - 36V                             |                                |
| Operating current              | 30mA @ 12V                              |                                |
| Standby current                | 5mA                                     | In non-charging state          |
| Positioning method             | GPS+BDS+LBS                             |                                |
| Positioning accuracy           | < 10M                                   |                                |
| Communication network          | 2G/4G                                   |                                |
| Communication frequency band   | LTE-FDD, LTE-TDD, GSM                   | Depending on regional version  |
| Communication mode             | TCP                                     |                                |
| Operating temperature range    | -30℃ ~ +80℃                             |                                |
| Operating humidity             | 35% ~ 80%                               |                                |
| Dimensions                     | L54mm * W34mm * H32mm                   |                                |
| Built-in battery runtime       | About 0.5h                              |                                |


---

<a id="LED"></a>
## 7. LED Indicator Operation and Description

The LED indicator status helps understand the device’s operating state. The indicator status is as follows:

| LED Color | Status               | Description                             |
|-----------|----------------------|-----------------------------------------|
| Yellow    | Slow blinking        | No GSM signal/card not inserted/off     |
| Yellow    | Solid light          | GSM/GPRS online                         |
| Yellow    | No light             | GSM initialization                      |
| Blue      | Slow blinking        | Searching for BD/GPS signal             |
| Blue      | Solid light          | BD/GPS positioning successful           |
| Blue      | No light             | GPS in sleep mode/not working/off       |

---

<a id="instrukcje-instalacji"></a>
## 8. Installation Instructions

![Installation diagram](https://i.imgur.com/eWtTFV8.png)

Typical OBD installation locations:
- Area A: some Audi, GM, Honda models
- Area B: Volkswagen, BMW, Ford, Hyundai, Mercedes-Benz
- Area C: several Touran and Lexus models
- Area D: Peugeot, Citroen, Changan, Renault

Most OBD installations in cars are located under the steering wheel.

---

<a id="Opis_komend"></a>
## 9. Command Description
## NOTE
When using SIM cards purchased from us as part of the configuration, it is not possible to send the commands below via SMS. They can only be sent via the website www.whatsgps.com 

For some trackers, this function will not be available at all. In such cases, please contact us so we can enable sending such commands via the website.

![](https://i.imgur.com/bcc2vxg.png)
After logging in, select the tracker you are interested in. When the above window pops up, select the option indicated by the red arrow.
![](https://i.imgur.com/RJKRhiN.png)
In the **Command** tab, find the **Custom Command** option. Two fields will appear:
- **Command**: Enter the command you are interested in.
- **Password**: Enter the password you use to log in to your tracker account.
- 
To send the command, press the **"Submit"** button — the app will ask you to confirm sending the command and, after confirmation, will send a return response.

>**When sending the commands below—via SMS or through the app—remember to ensure there is no space before, within, or after the content — otherwise the command will not work.**

> **For the tracker to accept a command, its status cannot be offline.** 

>**With our SIM card, sending any notifications to a phone number is not possible.** We should send all commands by default to the device using the **WhatsGPS** app and the **website** [www.whatsgps.com](www.whatsgps.com). Alternatively, by sending SMS to the device.

### 9.1 Basic Commands

1. **Set IP:**
- **Format:** `SERVER,mode,domainName/IP,port,0#`
- **Example:** `SERVER,1,gps.whatsgps.com,6801,0#`
- **Description:** Set the server IP and port. `mode = 1` means setting with a domain name, `mode = 0` means setting with an IP address.

2. **Set APN:**
- **Format:** `APN,[apnname]#`
- **Example:** `APN,cmnet#`
- **Description:** Set the APN depending on local telecom operators. The device will restart after 10 seconds to apply the new settings.

3. **Data upload interval:**
- **Format:** `TIMER,[T1]#`
- **Example:** `TIMER,10#`
- **Description:** T1: 10-18000 seconds, default 10 seconds.

4. **Heartbeat packet interval:**
- **Format:** `HBT,[T]#`
- **Example:** `HBT,3#`
- **Description:** T1: 1-1440 minutes, default 3 minutes.

5. **Set SOS number:**
- **Format:** `SOS,A,[phone1][,phone2][,phone3]#`
- **Example:** `SOS,A,13122012031,13122012032,#`
- **Description:** Add an SOS number. You can add up to three SOS numbers at once.

6. **Delete SOS number:**
- **Format:** `SOS,D,[sequence number 1][, sequence number 2][,sequence number 3]#` or `SOS,[D],[phone number]#`
- **Example:** `SOS,D,2#`
- **Description:** Delete an SOS number using the sequence number or the SOS number. You can delete multiple numbers at once.

7. **Set center number:**
- **Format:** `CENTER, A,[phone number]#`
- **Example:** `CENTER,A,13122012031#`
- **Description:** The center number can control fuel and power cut-off. Only one center number can be set. Changing the center number requires resending the command from the center number or an SOS number.

8. **Delete center number:**
- **Format:** `CENTER, D#`
- **Example:** `CENTER,D#`
- **Description:** Delete the center number.

9. **Set time zone:**

**Format:** `GMT,[A],[b],[C]#`
- **Example:** `GMT,E,8,0#`
- **Description:** A=E/W, represents Eastern and Western Time Zones; B: 0-12, represents the time zone; C: 0,15,30,45, represents half time zones, default 0.

10. **Vibration alarm:**
 - **Format:** `SENALM,[A][,M]#`
 - **Example:** `SENALM,ON,1#`
 - **Description:** A=ON/OFF, default OFF; M=0/1/2/3, alarm mode: 0: GPRS only, 1: SMS+GPRS, 2: GPRS+SMS+PHONE, 3: GPRS+PHONE. The default alarm mode is 1.

11. **Power-off alarm:**
 - **Format:** `POWERALM,[A][,M]#`
 - **Example:** `POWERALM,ON,1#`
 - **Description:** A=ON/OFF, default OFF; M=0/1/2/3, alarm mode: 0: GPRS only, 1: SMS+GPRS, 2: GPRS+SMS+PHONE, 3: GPRS+PHONE. The default alarm mode is 0.

12. **Overspeed alarm:**
 - **Format:** `SPEED,[A][,B][,M]#`
 - **Example:** `SPEED,ON,120,1#`
 - **Description:** A=ON/OFF, default OFF; M=0/1/2/3, alarm mode: 0: GPRS only, 1: SMS+GPRS, 2: GPRS+SMS+PHONE, 3: GPRS+PHONE. Default alarm mode is OFF.

13. **Movement alarm:**
 - **Format:** `MOVING,[A][,R][,M]#`
 - **Example:** `MOVING,ON,200,1#`
 - **Description:** A=ON/OFF, default OFF; M=0/1/2/3, alarm mode: 0: GPRS only, 1: SMS+GPRS, 2: GPRS+SMS+PHONE, 3: GPRS+PHONE. Default alarm mode is OFF.

14. **Harsh acceleration alarm:**
 - **Format:** `EACCELE,VALUE,MODE#`
 - **Example:** `EACCELE,2,1#`
 - **Description:** VALUE: Acceleration threshold, range: 2-10m/s², if set to 0, it means disabled; MODE=0/1/2/3, alarm mode: 0: GPRS only, 1: SMS+GPRS, 2: GPRS+SMS+PHONE, 3: GPRS+PHONE. Default alarm mode is OFF.

15. **Harsh braking alarm:**
 - **Format:** `EDECELE,VALUE,MODE#`
 - **Example:** `EDECELE,3,1#`
 - **Description:** VALUE: Harsh braking threshold, range: 3-10m/s², if set to 0, it means disabled; MODE=0/1/2/3, alarm mode: 0: GPRS only, 1: SMS+GPRS, 2: GPRS+SMS+PHONE, 3: GPRS+PHONE. Default alarm mode is OFF.

16. **Sharp turn alarm:**
 - **Format:** `EANGLE,VALUE,MODE#`
 - **Example:** `EANGLE,3,1#`
 - **Description:** VALUE: Sharp turn threshold, range: 3-15m/s², if set to 0, it means disabled; MODE=0/1/2/3, alarm mode: 0: GPRS only, 1: SMS+GPRS, 2: GPRS+SMS+PHONE, 3: GPRS+PHONE. Default alarm mode is OFF.

17. **Set vibration alarm sensitivity level:**
 - **Format:** `SENLEVEL,X#`
 - **Example:** `SENLEVEL,3#`
 - **Description:** X: 1-10, the lower the value, the higher the sensitivity. Default sensitivity level is 5.

18. **Query vibration alarm sensitivity level:**
 - **Format:** `SENLEVEL#`
 - **Example:** `SENLEVEL#`
 - **Description:** Query vibration alarm sensitivity level, 1-10.

19. **Set vibration sensitivity level:**
 - **Format:** `SENSORLEVEL,X#`
 - **Example:** `SENSORLEVEL,3#`
 - **Description:** X: 1-10, the lower the value, the higher the sensitivity. Default sensitivity level is 5.

20. **Query vibration sensitivity level:**
 - **Format:** `SENSORLEVEL#`
 - **Example:** `SENSORLEVEL#`
 - **Description:** Query vibration sensitivity level, 1-10.

21. **Automatic arming:**
 - **Format:** `DEFENSE,[A]#`
 - **Example:** `DEFENSE,10#`
 - **Description:** A: 1-60 minutes, automatic arming delay time in standby state, default 10 minutes.

22. **Cancel defense status:**
 - **Format:** `DSRESET#`
 - **Example:** `DSRESET#`
 - **Description:** Cancel the current defense state.

23. **Inflection point switch:**
 - **Format:** `ANGLEREP,x#`
 - **Example:** `ANGLEREP,ON#`
 - **Description:** X=ON/OFF, enabled by default.

24. **Inflection point switch:**
 - **Format:** `ANGLEREP,x#`
 - **Example:** `ANGLEREP,OFF#`
 - **Description:** X=ON/OFF, enabled by default.

25. **Data upload time zone:**
 - **Format:** `UTC,X#`
 - **Example:** `UTC,ON#`
 - **Description:** Use UTC+0 as the packet’s localization time.

26. **Reset:**
 - **Format:** `RESET#`
 - **Example:** `RESET#`
 - **Description:** The device will reboot 20 seconds after receiving the command.

27. **Factory reset:**
 - **Format:** `FACTORY#`
 - **Example:** `FACTORY#`
 - **Description:** Restore factory settings (does not restore IP, SOS number, center number, APN).

### 9.2 Informational Commands

1. **Positioning query:**
- **Format:** `WHERE#`
- **Example:** `WHERE#`
- **Description:** Query positioning information.

2. **Address link query:**
- **Format:** `URL#`
- **Example:** `URL#`
- **Description:** Query the Google address link of the device’s current location.

3. **Parameter query:**
- **Format:** `PARAM#`
- **Example:** `PARAM#`
- **Description:** Query device parameters.

4. **Status query:**
- **Format:** `STATUS#`
- **Example:** `STATUS#`
- **Description:** Query the device’s current operating status.

5. **Version query:**
- **Format:** `VERSION#`
- **Example:** `VERSION#`
- **Description:** Query the device version.

6. **ICCID query:**
- **Format:** `ICCID#`
- **Example:** `ICCID#

`
- **Description:** Query ICCID.

7. **Network check:**
- **Format:** `NETWORK#`
- **Example:** `NETWORK#`
- **Description:** Check network status.

---
<a id="Apka"></a>
## 10. Overview of the WhatsGPS App

In this subsection, we will briefly describe most of the features offered by the WhatsGPS app.

### Main app view
![](https://i.imgur.com/OmysxAM.jpeg)
**A. Display layer settings** - Allows you to configure the map view in the app.
**B. Group list** - For a larger number of trackers, allows dividing trackers into groups.
**C. Name display** - Displays the tracker’s name above its icon.
**D. Tracker icon** - This is your tracker icon on the map. Depending on the current status, the icon will be in different colors:
-  **green color:** Means the tracker is moving; next to the movement information, the current speed will be displayed.
- **blue color:** The tracker is communicating with the app but remains stationary.
- **gray color:** No active communication between the tracker and the app. 
- **red color:** Means the tracker is moving and indicates a speed greater than 120 km/h.

**E. Location refresh** - This option lets you send a request to the tracker to update its current position. ( By default, this option displays the tracker status every 10 seconds. )
**F. Center the map on your smartphone** - An option that displays your location on the map in the app. ( For this feature to work, you must enable location services on your smartphone. ) 
**G. Zooming the map in and out**
**H. Monitoring** - The main view of the app where you see your trackers on the map.
**I. Messages** - Here you can view the history of all notifications and issued commands related to your trackers.
**J. Account** - Here you can check statistics for the currently selected tracker and manage general app settings.
**K. Tracker selection bar** - Here you can select the tracker you want to manage.

### Selecting the tracker view



![](https://i.imgur.com/PrNvlic.jpeg)

After clicking the **Tracker selection bar**, a menu with all trackers assigned to your account will appear.
**All:** Displays all your trackers.
**Online:** Displays trackers that are currently communicating with the app.
**Offline:** Displays trackers that are currently not communicating with the app.
### Detailed tracker settings

![](https://i.imgur.com/bAYHFRX.jpeg)
After selecting a tracker from the group, the above menu will be displayed
**A. Tracker status** - Displays the current status of the tracker. In this case, the tracker has been reporting no movement to the app for 15 hours and 26 minutes.
**B. Last position update** - Tells you when the tracker last communicated with the app and provided information about its status.
**C. Tracker location** - Provides an approximate address of the tracker’s current position.
**D. Current tracker data** - In this case, the tracker informs us of the following data:
- **"Total 0km"**: Shows the tracker’s mileage. ( It can also be configured to display the car’s mileage, for example )
- **"Today 0km"**: Shows the distance traveled during the day.
- **"Satellite Positioning"**: Shows the current way it communicates with the app. In this case, the tracker provides information via GPS signal and SIM card.
- **"ACC Off ( Feature available only for selected trackers )**: Shows the car ignition status; in this case, it shows that the ignition has been off for 15 hours and 26 minutes.
- **"11.8V ( Feature available only for selected trackers )**: Displays the voltage currently powering the tracker.

**Details** - Displays all basic tracker information such as device model, IMEI number, SIM card number, etc.
**Trajectory** - Allows viewing the tracker’s traveled routes.
**Tracking** - After selecting this option, the app will focus only on this tracker and all options allowing precise tracking of the device.
**Command** - From here, you can configure the tracker according to your needs, including operating mode, setting the alarm number, setting vibration alarm sensitivity, etc. Depending on the tracker, defined commands may vary.
**Geo-fence** - From here, you can create and manage all virtual zones. When correctly configured, this option will notify you when entering and leaving a defined zone.
**Navigation** - An option that, after choosing a navigation app, will immediately plot a route to the tracker.
**Statistics** - Here you can access all tracker statistics such as mileage, exact dates of starts and stops, ignition on/off, etc.
**Alarm** - Displays information about all alerts that have occurred. From here, you can enable alerts that notify you about, for example, speeding, power/signal loss, etc.
**Maintenance** - Here you can set a reminder that will notify you about the need for vehicle maintenance after a specified distance or on a given day.
**Share** - A location-sharing option for third parties, allowing you to send the current location via Google Maps or share real-time location for a specified period.
**Recording ( Feature available only for selected trackers )** - Allows configuring the voice recording function around the tracker.
**Manage** - Allows managing the above view of the data options icons.

If any translations in the app are unclear, please contact us by email at sklep@spreest.pl and, if possible, include a screenshot where the ambiguity occurs. We will try to clarify it and make every effort to ensure the translation is as understandable as possible.





<a id="Nagrywanie"></a>
## 11. Recording Feature Description

>**NOTE: If you use a SIM card purchased from us, we advise against using this feature. From the suggested operating time of a single package lasting several months, its lifetime may be reduced to even 1–2 months.
>Furthermore, due to the card’s specifics, after setting the primary number, it is not possible to make calls to listen to the tracker’s surroundings.**

The tracker has a recording function. All recordings are available in the app under the **Recording** option from the subsection above. You can send a request for the tracker to start recording ambient sounds for a time ranging from 30 seconds to 5 minutes. 

There is also an option to set automatic recording; below we provide commands that can be sent via SMS or via the website in the manner described in the subsection **"SMS Commands and Instructions"**:

#### Enable automatic recording
- **Command:** `SNDREC,1#`
- Value 1 means enabled, 0 disabled.

#### Recording segmentation
- **Command:** `MSREC, sec#`
- **Example:** `MSREC,30#`
- The given value must be between 30 and 300 and must be a multiple of 30.

#### Adjust sensitivity
- **Command:** `SENLEL,level#`
- **Example:** `SENLEL,3#`
- Values to enter are from 1 to 5. The lower the number, the better the sensitivity. The default value is 3.

In addition to the recording function, it is also possible to call in order to listen to the tracker’s surroundings.

After selecting the **Command** option from the tracker’s main view, a list of commands configuring the tracker’s operation will be displayed. Depending on the tracker, select **Owner’s Number** or **Primary Number.** The app will ask you to enter the number from which you will want to call; in some cases, you will also need to provide the password you use when logging in to the app account. The app will inform you whether the action was successful.

When the tracker is powered, it will be possible to call the number of the SIM card located in the tracker.



<a id="FAQ"></a>
## 12. Frequently Asked Questions

<a id="elo"></a>
### 12.1 I purchased more than one tracker — can I combine them into a single account?

Absolutely, this is possible. Please contact us at sklep@spreest.pl. In the email, please include the following information:

- Order number or other personal data that will allow us to verify the order 
- IMEI numbers of the devices you want to link under one account
 
After receiving the above information, we will send a reply with your login and password for the WhatsGPS app.

### 12.2 I forgot the password for the account linked to the tracker.

Please contact us at sklep@spreest.pl. In the email, please include the IMEI number and personal data that will allow us to verify the order. After receiving the above information, we will send a reply with your new login and password for the WhatsGPS app.

### 12.3 The tracker does not indicate its position accurately.

Due to the current location, the tracker may have trouble with GSM communication (e.g., the tracker is in a basement or underground garage). Please move with the tracker to find better coverage.


### 12.4 What is the cellular data usage in the default tracking mode?
If the tracker is used solely for positioning, the package offered with our SIM card, i.e., 500 MB, should be enough for a minimum of 16 months of continuous operation, assuming the tracker operates actively no more than 8 hours per day. The package’s lifetime may be shorter in cases such as:
- Continuous tracker operation in real-time positioning mode
- Enabling options such as listening — with active device listening, the package offered with our SIM card may not last even 2 months.
- Other additional options that go beyond simple device positioning.

###  12.5 The tracker appears as offline in the app.

Possible reasons include:
- Incorrect initial SIM card configuration
- No power to the tracker; for battery-powered trackers, the battery may have discharged.
- For battery-powered trackers with intelligent standby mode enabled, until the tracker is woken up via vibration, it will appear inactive. 
- Due to its current location, the tracker may have trouble with GSM communication (e.g., the tracker is in a basement or underground garage)
- The SIM card may be inactive due to subscription expiration/lack of data package. For SIM cards sold by us, please contact sklep@spreest.pl to determine whether you have an active data package.
- The tracker has not been activated.

### 12.6 I traveled outside Poland and the tracker stopped working.

For a SIM card purchased on your own, this may indicate incorrect configuration of the SIM’s roaming operation. In such a case, you must contact the operator for information on configuring the SIM card for operation outside Poland. 

It may also be necessary to resend the activation SMS, because sometimes in roaming the SIM connects to a different operator. For example — a SIM card from the Plus operator outside Poland may start connecting to a different operator; in such a case, please refer back to the beginning of the instructions: **4. Activation if You Purchased Your Own SIM Card > Step 4: APN Settings**

<a id="pakiet"></a>
### 12.7 How much data from the package purchased from you have we used?

If you want to find out the SIM card account status, please contact us via email at sklep@spreest.pl or by phone through our technical support.
We will reply with how much of the package has been used and how long it will remain active.


### 12.8 Another problem with the tracker/app 
If you have another problem that is not described above, please contact us via email at sklep@spreest.pl or by phone through our technical support.



