Many Australians have the Right to Claim a Refund from Their NBN Telco.

<h1> Many Australians have the Right to Claim a Refund from Their NBN Telco.</h1> <html><body> Tens of thousands of NBN customers experiencing slow connection speeds have been urged to contact their telco provider in case they are eligible to receive a refund. After internet providers made misleading or false claims about speed, the ACCC announced on Wednesday that NBN customers may be eligible for a refund. Telstra, Optus and Commander all admitted to selling NBN plans that were impossible to purchase through sales and marketing. Tens of thousands of NBN customers who experience slow connection speeds have been urged to contact their telco in case they are eligible for a refund Consumers aren't able to experience advertised speeds of download of up to 100 megabits per second due to limitations in FTTN and FTTB technology. The consumer watchdog said they had been in negotiations with telcos over the last 15 months , and accepted undertaking from each that they would reach out to customers. Mick Keogh, ACCC Acting Chair, stated that two-thirds (65%) of affected consumers have not replied to emails or letters from their internet service provider. Previous 1 Next Could the NBN be snubbed? There are increasing calls to end the... How do you rate your internet speed with others? You can connect to the internet anyplace in the world. Share this article Share Mr Keogh explained that they could be eligible for refunds, with some as high as hundreds of dollars. "The ACCC is asking NBN customers to contact their NBN retailer if a letter or email offering an alternative was sent to them. The watchdog stated that customers who recently signed up to a new NBN plan could also be eligible to receive a refund if the company had advertised maximum speeds for connection. Telstra, Optus and Commander all admitted to selling NBN plans at speeds that were unattainable. Within four weeks, the telco needs to check their speeds. <a href="https://rswiki.net/">Runescape wiki</a> If they are slower than the advertised speeds for the plan the customer has selected, they should provide alternative plans. The ACCC said the amount of any refund is contingent on the amount someone pays for a maximum download speed as well as the cost of the plan that will actually offer it. If you pay $100 per month for 100 Mbps of maximum download speed, but get only 37 Mbps, while a $70 per month plan delivers 50Mbps, then the refund will be $30 for every month that you have already paid. Mr Keogh stated that telcos must provide accurate information about internet speeds upfront and deliver the results. "Our message to RSPs (telcos) is that should you advertise a specific connection speed and customers cannot get that speed, you risk violating the Australian Consumer Law,' he said. </body></html> </h1>h1> Many Australians have the Right to Claim a Refund from Their NBN Telco.</h1> <html><body> Tens of thousands of NBN customers experiencing slow connection speeds have been urged to contact their telco provider in case they are eligible to receive a refund. After internet providers made misleading or false claims about speed, the ACCC announced on Wednesday that NBN customers may be eligible for a refund. Telstra, Optus and Commander all admitted to selling NBN plans that were impossible to purchase through sales and marketing. Tens of thousands of NBN customers who experience slow connection speeds have been urged to contact their telco in case they are eligible for a refund Consumers aren't able to experience advertised speeds of download of up to 100 megabits per second due to limitations in FTTN and FTTB technology. The consumer watchdog said they had been in negotiations with telcos over the last 15 months , and accepted undertaking from each that they would reach out to customers. Mick Keogh, ACCC Acting Chair, stated that two-thirds (65%) of affected consumers have not replied to emails or letters from their internet service provider. Previous 1 Next Could the NBN be snubbed? There are increasing calls to end the... How do you rate your internet speed with others? You can connect to the internet anyplace in the world. Share this article Share Mr Keogh explained that they could be eligible for refunds, with some as high as hundreds of dollars. "The ACCC is asking NBN customers to contact their NBN retailer if a letter or email offering an alternative was sent to them. The watchdog stated that customers who recently signed up to a new NBN plan could also be eligible to receive a refund if the company had advertised maximum speeds for connection. Telstra, Optus and Commander all admitted to selling NBN plans at speeds that were unattainable. Within four weeks, the telco needs to check their speeds. <a href="https://rswiki.net/">Runescape wiki</a> If they are slower than the advertised speeds for the plan the customer has selected, they should provide alternative plans. The ACCC said the amount of any refund is contingent on the amount someone pays for a maximum download speed as well as the cost of the plan that will actually offer it. If you pay $100 per month for 100 Mbps of maximum download speed, but get only 37 Mbps, while a $70 per month plan delivers 50Mbps, then the refund will be $30 for every month that you have already paid. Mr Keogh stated that telcos must provide accurate information about internet speeds upfront and deliver the results. "Our message to RSPs (telcos) is that should you advertise a specific connection speed and customers cannot get that speed, you risk violating the Australian Consumer Law,' he said. </body></html> </h1>