# Rush

## Overview

Rush is an omnichannel communication platform. It gathers all the customer messaging from different communication channels in one place to boost the performance of marketing, sales, and customer support teams.

## Business Challenge

To build a solution for effective communication and overcome the problem of keeping in touch with clients through different communication channels.

## Solution

To tackle the challenge we created an omnichannel communication platform that keeps all the communication in one place and provides routine tasks automation.

### Shared Inbox


To avoid the cross-channel messaging hell we developed a shared inbox for users to communicate with clients coming through different messaging channels. Shared inbox integrates with Messenger, Instagram, Viber, Telegram, Discord, LinkedIn, WhatsApp, Slack, WeChat, Twitter, Youtube, and Line.

### Cross-Channel Customer Profiles


Rush stores data about customers and identifies them regardless of the channel they are using. For example, if John Smith contacted the company through WhatsApp on Monday but used Messenger on Wednesday, he will still be recognized by Rush as the same client. Additionally, marketing and sales teams can use the data stored in the client's profile to create more targeted offers.
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### Communication History


It's important to keep track of things when dealing with communication with clients. With Rush, you can check the communication history to understand the background of the current conversation and analyze the customer’s past experience to provide a more personalized and precise response.

### Contacts List Import


We developed a contact list import to automate the adding contacts process. Rush allows you to fill your contacts database in a few clicks by uploading a contacts file or importing them directly from your CRM.

### Templates


To speed up the response time we embedded a template generator. With the help of it, you can generate answers to the most common questions in advance, and send them in two clicks.

### File Uploads


Communication between company representatives and a customer often requires files in addition to words. We added file uploads to help both sides to collaborate effectively.

## Technologies


## Integrations

(Картинка взята с сайта Раш. Провалидировать, оформить в корпоративном стиле)


## Client's Feedback

"Добавить отзыв заказчика, дать задачу дизайнерам чтобы разработали под это дело красивый блок".

Идея на будущее --- классно когда можно снять интервью с заказчиком по поводу продукта и коллаборации. [Вот пример](https://www.youtube.com/watch?v=9Ywlyh5vjNc).

## Results

(Сделать инфографику под результаты для этого кейса и для будущих. Нужен очень простеньький набор юай елементов в однородных в которых мы будем демонстрировать цифры успехи и тд).

Rush reports the following on-average growth from the clients using their application:

* +20% in Net Promoter Score
* +14% in Profit
* +17% in Customer Return Ratio
* 3 times faster Response Rate


Примеры: